Trudy P Claspill Community Champion

On that screen make sure you select the same Work Type that you are selecting when creating the item from Slack. If you do that do you still have the option to set a request type?

@Tinker Fadoua The Clone action in Automation does include the ability to include attachments but it does not include the ability to select a different Jira instance or a project on a different Jira instance as the destination.

Hello @Christopher Carvalho Adding to what @Matteo Vecchiato said, I see that the tags on your post indicate you are using a Free subscription. Is that accurate? If it is, be advised that you cannot use Issue Security Schemes with the Free plan because it doesn't support customization of permissions. Refer to: What is the…

Hello @MJCorcoran Is the project Team Managed or Company Managed? If it is Company Managed then the explanation could be that the fields that cannot be edited are not included in the screen associated with the Edit operation in the Screen scheme associated with that issue type.…

Click the +Create button in the blue bar at the top of the screen. Note that Issue Type and Request Type are two different fields in JSM.

Hello @MGDev Games Welcome to the Atlassian community. When were you last successful in accessing that information? Were you using Free subscriptions? If you were using Free subscriptions and you have not access an app for 120 days or more, then Atlassian will cancel the app subscription due to inactivity. Atlassian will…

Hello @Andrea Martins Antonio First let me clarify that I am just another user of the Atlassian products. I am not an employee of either Atlassian or the vendor that created the Team Reports app. Do you have a promised delivery date from the vendor of this app? - No. You will have to get that information from the vendor of…

Hello @Sayali Pawar Welcome to the Atlassian community. You appear to have started a new thread here, and we don't have any context to tell us about the thread you were referencing. If your account has been suspended, this document provides guidance on how to address that.…

Duplicate of (Duplicado de): https://community.atlassian.com/forums/Jira-Service-Management/My-Team-Reports-app-has-stopped-working/qaq-p/3103695

Hello @Andrea Martins Antonio Welcome to the Atlassian community. As the error says, an API being used by that app has been removed. Atlassian announced the deprecation of some API endpoints for Jira recently. The app vendor needs to update their app to use the new endpoints. More details about the deprecation can be found…

I have not worked with the ITSM service management template in JSM so I am not familiar with functionality unique to it. I have not found any other references so far to a "Jiraservice" user in my internet searches. Have you checked the user accounts that have access to your environment to see if there is one named…

@Vitalii Rybka On what are you basing your statement that using the setHidden() option is not fully supported in Cloud? I'm not seeing any caveats listed for this functionality in the Issue Details View other than a few fields not being supported.…

Can you provide a full screen image of what you are seeing? What type of project does this concern? You can get the project type by clicking on the three dots to the right of the project name in the navigation sidebar.

Hello @Steve Hooczko If you hover your mouse pointer over it do you get a message?

I have not used a Service Account yet, but it does seem that this would match your needs. With a Service Account they would be able to access the API but not the UI for your Jira app. Do you want them to have access to more data than would be available through the Customer portal? If you give the account only JSM Customer…

Hi! If I'm not wrong, I think is a native checklist. Could you tell me what plugin I need to do this? I did not say that a plugin is needed. I'm asking if the Checklists field is based on a custom field type that is provided by a plugin. Can you find out from your Jira Administrator what the custom field type is for the…

Hello @Flavia Helena What type of access have you granted to the user? - Customer access - JSM agent access - Jira user access (if yo have Jira as well as JSM) - App Administrator access As mentioned by @Matteo Vecchiato an API token is created from a user's Personal Settings options. It is currently not possible for a…

If you go directly to Jira to create the issue and select the same project and issue type, do you see a separate field for Request Type in the Create dialogue? If not, then ask your Administrator to add that field to the Create screen for that issue type. Then see if the field is available when you create the issue from…

If you follow the link provided for the app it will take you to the listing on the Atlassian Marketplace. Each app listing includes a Pricing tab. From that tab you can calculate the cost based on your user count and see this app is not free.…

Hello @Joshua Stokes The Mail Server is how you establish the connection to the email account. You then need to set up a Mail Handler to use that connection to actually get emails from the account. Within the Mail Handler configuration you can specify the destination project and issue type for the issues you want to create.

Hello @Joshua Stokes Refer to this documentation: https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Hello @KC Wong The absence of the option suggests that there are no Epics in your project. Have you confirmed that Epics have been created in the project?

Hello @Rollo Jenkins Welcome to the Atlassian community. This is a user community. We don't have access to your billing information. If you want to contact Atlassian about this email go to Billing Support at https://www.atlassian.com/company/contact/purchasing-licensing#/ Did you perhaps sign up for a trial of the paid…

Yes! Refer to https://community.atlassian.com/forums/Automation-articles/Attachments-now-supported-for-customized-emails-in-Automation/ba-p/3078625

If you want to remove the apps (i.e. Confluence) from the site you need to go to the Billing section and cancel your subscription to the app. To delete a site you will first have to unsubscribe from all the apps that are part of that site. Unsubscribing from an app does not immediately remove it from the site. The app…

You can get that from the Basic View by collapsing the hierarchy to show just the Initiatives, I believe. Am I missing something in your requirements?

After clicking that do you get a pop up to choose the project and issue type to create? Does it give you any other fields to fill in? I don't have access to test this out myself, but I think you would have to ensure that the Request Type field is part of the Create Issue screen for the type of issue that you create. I also…

It looks like all three of us responded with the same answer within moments of each other . :-) If our responses have helped you solve for your requirement, please consider clicking the Accept Answer button for one or more of the responses. That will mark your Question as Solved which helps others searching the community…

You're welcome! If one or more of our responses has helped you figure out how to solve for your requirement, please consider clicking the Accept Answer button above the response. That will mark your Question as Solved, which helps others searching the community find posts with validated responses.

Hello @Digvijay Singh Gehlot I think this YouTube video from Adaptavist has what you seek. https://www.youtube.com/watch?v=9MNsjBm9New