Trudy P Claspill Community Champion

Hello @sadair Releases are project-specific so it is not possible to have issues from different projects in the same release. Your post tags indicate you are using a Premium subscription. With that subscription you could leverage the Plans feature to manage a Cross-Project Release. Refer to the Plans documentation for more…

Thank for that additional image. Your rule can be simplified by using a Work Items Field Condition rather than a smart values condition. I did that in a test rule, and the rule correctly detected the Labels value for the Else-if branch. I believe the reason your rule is not working is because the text in the actual label…

Hello @martin nurse What problem are you trying to solve by automating those processes? Do you allow multiple sprints to run in parallel? What would anticipate happening with issues that were not completed in the sprint you are automatically finishing? As far as I know there is no native option for that in Jira Cloud. And…

Hello @Gaurav Pawaskar Thank you for providing the images. Can you show us a screen image of the issue mentioned in that Audit Log - PSOH-4300 - so that we can see the value of the Labels field?

Hello @nitin Are you able to access your email account directly - not trying to login to Atlassian products but rather just logging in to check the email in the email application itself? How did you get your email address? Is it an address provided to you by your employer? Is it an email account you set up for yourself…

Thank you for that additional information. It appears that it might not currently be possible to prompt for the Request Type when creating an issue from Slack. Refer to https://jira.atlassian.com/browse/API-285 You may want to escalate this to your Jira Admins to have them contact Atlassian Support directly to confirm…

Hello @Emanuelwilliam Welcome to the Atlassian community. Optimizing Automation Rules largely depends on what you are trying to accomplish in those rules. Other factors could be the load on your instance from users/integrations, concurrent execution of rules, the number of items being processed in a rule, ... Are you…

Hello @nitin Welcome to the Atlassian community. Was your email address provided to you by your employer? If so, contact the technical support organization of your employer.

Work Type and Issue Type are the same thing. Atlassian is shifting their terminology from "Issue type" to "Work type" and not all integrations have caught up with that change.

@Marcell Calero Welcome to the Atlassian community. Adding a related question to a post that is more than 6 months old is considered "necroposting" and is discouraged per the Community Guidelines. I recommend that you start a new Question by clicking on the +Ask a question button at the top of the Forums screen. Describe…

Hello @Gaurav Pawaskar Welcome to the Atlassian community. Can you provide a screen image showing your entire rule? Can you provide screen images showing all the details of the rule execution audit log entry? The way an If/Else-if block works is that the first condition to match is the only branch that executes. These are…

Hello @Tony Parkes MOD Welcome to the Atlassian community. What are the project type of the source project and the destination project? Get that information by clicking the ... button next to each project's name in the panel on the left. If the source is a Team Managed project, were the fields created a local custom fields…

Hello @Gsfyris What problem are you trying to solve by setting a field that is not visible in the issue? What type of project does this concern? You can get the project type information by clicking the ... button next to the project name in the panel on the left.

Hello @Jessica Jones Welcome to the Atlassian community. Review the information in the Removed Work Items tab. There is an option there, for instance, to remove items that have been completed/done for longer than a specified period of time. By default that is set to 30 days.

Hello @Agapi Kovlaka Welcome to the Atlassian community. Does your company still have any users that have access as Organization Admins or Billing Admins, to administer your subscriptions through https://admin.atlassian.com ? Organization Admins would have the ability to make other users Organization Admins and/or Jira…

You're welcome! If my responses helped you implement your requirement, please consider clicking on the Accept Answer button above my responses. This will mark your question as Solved, which helps others searching the community find the posts with validated responses.

When using the Copy Data feature to create a plan to copy data, after selecting what to copy the plan is validated. Among the validation steps is a check to see if the project already exists in the destination. This is what the check reveals. So, it will not allow you to proceed with executing the plan if there is a…

Thank you for the additional information @Dd One thought I had for how you might be able to do something like this is to create a Select List custom field, and set the field's Default Value. That could only be done through an account that has Jira Application Admin access. In your Automation Rule you might be able to use a…

I have not experimented with the Service Accounts so I can't speak with authority on their use or what is and is not accessible. I would recommend that you do your own testing before making the service account information available to your client. When you create a Service account you have to grant it access to the…

Using the accountid element is specific to Jira Cloud. According to an answer on this post the correct form is [~{{issue.assignee.name}}]

Hello @Jerryl Johnson Welcome to the Atlassian community. Typically one changes the status of an issue by clicking on the Status pull-down and selecting a value: Another method is to drag a card (representing a ticket) from on column to another on a board. Which method are you trying to use? What do you observe happening?…

Hello @Dimitri De Smaels Welcome to the Atlassian community. As per the documentation: https://support.atlassian.com/jira-software-cloud/docs/what-is-the-summary-view/ ...only items completed within the last 2 weeks will appear in the count of completed items.

Hello Holly, It is not possible to flip a switch to change a project from Team Managed to Company Managed. You would have to create a new Company Managed project and move your issues from the Team Managed project to the Company Managed project. There can be loss of data in that process. For more information refer to:…

Hello @P Vinod Kumar The smart value you are using in the Edit action is not valid. Please refer to the Template Automation Rule available for summing story points to a parent issue, which will provide you with a proven way to accomplish your requirement. Note that if you want the rule to run only for Stories and their…

Hello @Holly Clawson What type of project does this concern? Get that information from the View All Projects page under the Projects menu. If you are working with a Team Managed Software project it is not possible to add fields to the card layout. The suggestion provided by the other responders works only for boards…

Hello @jstephens-hshsl Welcome to the Atlassian community. What method are you planning to use to migrate the data? There is a native function for copying data from one cloud site to another. Have you reviewed the material available here? https://support.atlassian.com/organization-administration/docs/copy-product-data/ One…

Hello @mmolebatsi Welcome to the Atlassian community. It is not possible to change the Type of a field. You must create a new custom field of the required type. You can then move the data from the original field to the new field, and then consider removing the original field. Consider that you will need to update screens…

Hello @khushboo_puri , Can you provide more details about the report you are trying to build?

Hello @Michael S Borokhovsky Welcome to the Atlassian community. What are you attempting to access? Have you tried using a Firefox private window? Have you tried clearing your Firefox browser cache?

Hello @P Vinod Kumar In order to help you debug your rule please provide screen images for the following: * Your entire rule showing all the steps in order. * The details of each step * All the details from the rule audit log entry from a time when the rule ran and the Epic field did not update as you expected.