Trudy P Claspill Community Champion

I use Chrome, both standard and incognito windows, and have had no problems. If Chrome Incognito works for you and other browser apps work for you that suggests that there is an extension or configuration applied to your Chrome standard browser that is blocking to pop-up. You could use the built in Developer Tools to…

Hello @Ardo Panian Adding to the information provided by @Victor Law - Ricksoft : * Note that the use of Guest access is intended for external entities that need access to the information, not internal entities that are members of the company that owns the site. * Additionally a Guest is allowed access to only one…

Hello @Mostafa Welcome to the Atlassian community. Do I understand correctly that you have navigated to this URL on your Jira instance? https://<yourJiraUrl>/jira/boards And when you click the Create board button in the upper right corner you are not getting this pop-up? If you are not getting this pop-up: * Do you have a…

Hello @Nastaran Hoseinpour Welcome to the Atlassian community. This is a user community and we don't have access to your account information. I recommend that you contact the Atlassian Billing Support team directly about this to get an authoritative answer. https://www.atlassian.com/company/contact/purchasing-licensing#/…

From where do you want to fetch that data? Is it stored somewhere in Jira? Is it stored in another system or application?

For Agents that are creating issues directly in Jira and not through the Customer Portal you would need to modify the Field Configuration as Mikael suggested Another alternative is you could modify the Workflow to include Validators in the Create Transition to confirm that the fields have been filled in. In that case the…

You have to select one of the Sites that is in the list - nationalaaa or nationalaaa-sandbox... Then you should see these options.

I looked in another Confluence site and found there that my options are the same as what you see. I found a floating toolbar in the lower right corner with an "i" button on it. When I clicked that button it opened a panel that had an option to go to the Attachments page at the bottom under "Connections"

Hello @Brian Olesen Do you not see the Attachments option when clicking the ... (Actions) button on a page? If you are editing the page you can use the toolbar button to insert a new attachment.

Hello @Caressa It is possible that two such issues exist that you don't have access to see, either due to Restrictions being added to the individual issues or the individual issues being Archived. If either of those is the case the issues would not be retrieved by a JQL filter. Do you see an Archived Work Items tab when…

Hello @Nigel Haycock Since this is a User Community it is not the best method to get feedback directly to Atlassian. In Jira under the Help button (the question mark near your avatar) there is a Feedback option. Use that to provide suggestions directly to Atlassian.

Hello @Anil Reddy Ailloni Where is the manager information stored in your Jira instance? Have you added a field to the issues for that? Or are Assignees and Reporters linked to Asset Objects that can provide their Manager information?

Hello @Otto Kirby Are you working with JSM Cloud? If so, Atlassian is changing terminology and replacing "Issue" with "Work Item".

Hello @Mathias Fuhge Welcome to the Atlassian community. You said the devices have "automatic logins". Does that mean you have set them up in some manner that they are actually connecting via a known Atlassian Cloud user account? If so, then you can make those logins Confluence Guests, and they will be able to access the…

Hello @Olivier Rocher I don't believe that the smart value you are using is valid: {{issue.reporter.organizations.first.id}} When I try to log this smart value: {{issue.reporter.organizations}} ...no values are logged. Where did you find information that said this was a valid smart value? I don't see "organizations" listed…

Were other users successful doing the same thing with Edge? Atlassian noted an incident for users of the Edge browser which may be related to the experience of that user. https://jira-service-management.status.atlassian.com/

Thanks for your reply. The problem has been solved.

Setting the default value for the field in the field context/configuration would apply to all issue types in the project that use that field, so that would not satisfy your needs. In what manner are you making the fields required? * Did you set that in the Field configuration at the project level? * Did you set the field…

When you click on Apps does it expand to show you the option for Sites? If you expand Sites, do you see your Organization listed? If you click on your Organization there, do you get a new panel that includes an option named "Jira Service Management"? If you expand Jira Service Management, do you then see the option for…

Hello @__ Jimi Wikman I did some testing of text searching against a custom field of type "Text Field (read only)" In a JQL statement you can look for an exact match with the CONTAINS operator for a text field thus: Field ~ "\"value\"" I created a "Text Field (read-only)" type field and set it to "TCAS-5331" I executed a…

Hello @Heike Ellwood I'm following up to see if @Izabela França 's answer was a solution that worked for you? If so, please consider clicking on the Accept Answer button above the response. That will mark your Question as Solved and help others searching the community find posts with validated answers.

Adding to my previous reply, can you provide a screen image that shows your use of the "issueFunction" keyword and the error message you were receiving? As stated in the ScriptRunner documentation you cannot enter the ScriptRunner syntax directly into the native Jira JQL entry fields in Jira Cloud. You can only create that…

Hello @Omar Saavedra Welcome to the Atlassian community! The "commented()" function available from ScriptRunner for Jira DC is not directly available in ScriptRunner Enhanced Search for Jira Cloud. Alternatives are suggested in the Feature Parity document:…

Hello @Katie Mark What browser is that user using? What other browser apps has the user tried? Have they tried a private browser window? Are they trying to upload through the customer portal or the agent UI? Have you contacted Atlassian support?

Hello @Hoang Tan Welcome to the Atlassian community. This may be related to the "Degraded performance in Confluence and Jira for Microsoft Edge users" incident documented here: https://jira-service-management.status.atlassian.com/

Hello @Bill McMillen The agile boards in Jira do not support grouping by any work item levels other than level 1 and level 0. If your work item hierarchy has been extended above level 1, which it seems to be based on you statement about the layers, then you won't be able to group by Epic. In your hierarchy, level 1 is…

There are third party apps available in the Marketplace, as suggested by @Mattia _Elevatic_ I even found one that is free called AURA Analytics. https://marketplace.atlassian.com/search?query=analytics&product=confluence&hosting=cloud

Thank you for that additional information. Can you confirm that you are able to see other pages in the same space? If it is the same space then "DEV" will appear in the URL, as it does in the URL that results in the error message. If you are able to see pages in the same space, are you able to find the page that you cannot…

Hello @Jessica Jones Was your issue resolved with the information I provided? If not, please let us know and we'll continue to try to help. If your issue was resolved, please consider clicking on the Accept Answer button above my response so that your question will be marked as Solved.

@Warida Alam Chowdhury In your latest reply you said "I am getting the above message". Was that your reply to my question "Are you able to view other pages in the same space?" If you are unable to see any pages in the space then you have not been granted permissions correctly to view the content of that space. You will…