Trudy P Claspill Community Champion

Hello @Kurt Weaver Welcome to the Atlassian community. Can you provide more information about what you mean by "drag items around"? I don't recall ever being able to drag work items (issues) up and down in the List view changing the order of the display. Can you provide a image of the screen you are viewing with…

Hello @Kurt Weaver In my Free cloud instance when I click on an issue key in a List tab (for a Company Managed Software Project), the issue details show in a pop-up. What type of project are you using? Can you provide a screen image to help illustrate what you are experiencing?

Hello @HoumanB * No, you cannot remove the "Description fields" text. That is the name of the collapsible/expandable section that includes the "Description" field, the "Acceptance Criteria" field, and any other fields that you might add to that section. If you click on the downward pointing arrow to the left of that text…

Hello @Sonya Goldstein Addressing your statement "there must be something out there..." Atlassian doesn't provide a method for non-Jira Admins to create company managed projects. However there are third party apps that can help you. Here is a search of the Atlassian Marketplace that may help you find them.…

Hello @Mélanie ALOIRD Welcome to the Atlassian community. When asking for assistance with an automation rule it will enable us to help you more effectively if you provide images showing the entire automation rule, images showing the details of any steps where you are using smart values, and images showing all the details…

Hello @mel_yuan Welcome to the Atlassian community. I am not able to reproduce your problem following your steps in the Kanban board - for a Company Managed Software project - in my Free Jira instance - in a Chrome Incognito (v 140.0.7339.214) window. Besides the fact that I am on a Free version and you are on the Premium…

Hello @Benedikt Welcome to the Atlassian community. Can you clarify what you expect would happen if you were successful in deleting the user from the Jira project but not from the Organization? Do you expect them to still have access to the other Jira projects in the same Jira instance, just not access to that one project?…

Hello @Sonya Goldstein If you are not a Jira Admin your only choice when creating a new project may be Team Managed. If you want a project that uses the same configuration as the template project created by your Jira Admins, then open a request with your Jira Admins to have them create a new Company Managed project from…

A previous version of the documentation said: REST API rate limits are not published because the computation logic is evolving continuously to maximize reliability and performance for customers. That text was part of the document in 2023, but is not there now. I have found a variety of post that say there are not publicly…

Hello @Tracy Zlatkova Welcome to the Atlassian community. Can you provide some screen images showing the burndown chart and the sprint view on the board and identify an issue that is shown on the board/backlog but not in the chart? What are the issue types of the missing issues? Are they all the same type, and are all…

Hello @Cailin Che In my experience working with Enterprise client where multiple sites exist under an Atlassian Cloud Organization, we found that by default every managed user was given access to all Sites as part of provisioning, and there was no way to change this. Note that Site access is not the same as having access…

Hello @Alex Cumberland Refer to this documentation: Rate Limiting 

Hello @Viviane Can you clarify what information you are seeking? What things are you referring to when you ask "how the things work"? Are you wanting to take Community member history associated with your former email address and associate it to a new email address?

Oh, I'm sorry, because this is in App Central rather than a Questions forum I can't actually flag it. I will try to escalate it through another path.

@Leandro Léo Given that you cannot open an Atlassian Technical Support ticket at the site recommended by @Adaeze_Jude_HEROCODERS because you are on the Free subscription for Jira, I am adding a flag to this post to raise it to the attention of Atlassian team members who should then be able to respond with the proper…

Hello @Maciej Dudziak _Forgappify_ Thank you for your response.

Hello @Olivia Medina Thank you for your response. Create Sub-task is not a permission in the Permission Scheme. It has the more generic Create Issue permission. While I appreciate the Smart Checklist suggestion, that does not address the problem of needing to block creation of Sub-tasks when a Sub-task issue type must…

Hello @sam Welcome to the Atlassian community. If you are using the native Team field try this: { "fields": { "Team": "{{triggerIssue.Team}}" } }

Hello @Paramveer Singh Welcome to the Atlassian community. We are a community of users, not the Atlassian support team. We don't have access to your information. You can reach out to the Billing, Licensing, and Pricing support team for help regaining access to a subscription/Organization where you are the admin.…

Adding to what @Valerie Knapp , if you are interested in engaging with an Atlassian Solution Partner to get help with your migration then you find one that specializes in Cloud Migrations and serves your region through the Atlassian Partner Directory. Disclosure: I work for Praecipio, an Atlassian Platinum Solution Partner…

Hello @Fredrick Fintan J Welcome to the Atlassian community. As a debugging step can you provide your boss with a link directly to one of the filters used in your dashboard and confirm he can access the filter itself? If he cannot, then you have not shared the filter with him. Also give him a link directly to the List view…

Hello @Leandro Léo Have you tried contacting the support team for the app versus contacting Atlassian Support? You can find the app vendor support contact information on the Support tab of their Marketplace listing; i.e.…

Hello @Bommidala Srujana If you have been granted permission to delete issues you will find that option in the More Actions menu when viewing the issue. Note that there is no option to get the issue back if you delete it by mistake. The deletion is permanent. You may not have been given permission to delete issues. If you…

Thank you for the additional information @Linda Glassop Can you view the details of one of the Epics and share with us what the issue key is, to confirm that the Epic is in another project? To modify the filter that is used by a board associated with a Company Managed Software project start by clicking on the ... button…

Hopefully Atlassian will come back with a root cause. Can you provide a link to the information about the old bug?

Thank you for that additional information @Varvara K_ There is no native option to customize the link types available per project/space. Link Types are a global configuration and the defined link types are available to all projects/spaces. I have seen an app that adds another Linked Issues section to the item view that…

Olá @Projetos Teck Soluções , Bem-vindo à comunidade Atlassian. Sim, você pode usar o recurso "Regras de Automação" para alterar o status de um item com base na alteração de status de outro item. Parece que você tem mais de um cenário para abordar. Cenário 1: alteração de status quando o relacionamento é "clones" Cenário…

Hello @Linda Glassop A board is just a method to see and manipulate items. The items displayed in a board are selected by a Filter. The Filter selects items that are stored in Projects (now called Spaces). So, technically you don't move an item from one board to another. You can change an item so that it stops matching the…

I have not seen fields spontaneously disappear. There is usually a legitimate cause such as a person removing the field, or a field no longer being available because it came from a third party app that was expired or removed. In TM projects one can add Custom Fields added by Jira Administrators if the field has a Global…

Hello @Varvara K_ What type of links are you deleting? Are you deleting links between issues in the Linked Work Items section? Are you deleting links that exist within fields?