Trudy P Claspill Community Champion

More edge cases: What if the Assignee is changed between the time the issues is moved to In Progress and then to Done? What if the issue moves from In Progress to To Do/Open? What if the child issue is removed from the Epic? What if the child issue is moved to another Epic? What if an existing issue that previously was not…

Hello @Brian ORourke Welcome to the Atlassian community. You can use an Automation Rule to copy the Components from the from the story to the defect, after the defect is created, if you have some item within the defect that identifies the source story, like a link. If you want the Components field auto-populated within the…

Hello @frabinstein Have you checked with your Jira administrators to see if they disabled that functionality? I don't use Trello, but when I used Google to search on this topic it returned this information: 1. Install the Trello Power-Up In Jira, you must first install the Jira Power-Up for Trello to enable the…

Hello @ckopanon That is not possible with only the native Jira JQL capabilities because it doesn't support comparing one issue field to another within the JQL. Without an app what you can do as a work around is use an automation rule to calculate the difference between the Resolved and Created timestamps and store that…

Hello @Darin Klein Do you mean that this site is in an entirely different Atlassian Cloud Organization? Was it created by users using an Atlassian account based on an email managed by the company? And does your company enforce authentication of Atlassian logins to your own identity provider? If so, can the company…

Hello @mborinstein What problem are you trying to solve by getting that information? How will the information be used? What would you do if a user was working on issues in multiple epics with child issues across epics in progress at the same time? * In Epic 1 I put child issue A to In Progress on Monday and set it to Done…

Users on free subscriptions can't open support tickets through the Atlassian customer portal.

If you don't manage the email address that you used when creating the site, and the managers of that email account deactivated your account, Atlassian can't do anything to reactivate your account. You can reach out to the Licensing, Billing, Pricing support team for help with regaining administrative access to the site.…

Hello @Bunny Welcome to the Atlassian community. I'll start with the easy question. ~5k issues is not a large amount of data for a Jira Cloud environment. I've worked server/DC to cloud migrations that involved millions of issues. There will be no noticeable performance impact based on that number of issues. When you talk…

Hello @Kelly Bilodeau Welcome to the Atlassian community. I am just another user of the Atlassian products, not a developer of them or an Atlassian Team Member. I have no information on why it or AWS was developed the way it was. Nor do I have any actual experience with the AWS SNS integration. You could try contacting the…

I think the post author might be referring to this one: https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-help-centers/

I've updated my escalation contact with your last update. It is the middle of the night for that person, though, so I don't expect they will see the message or check on if it was received until sometime tomorrow. Please do post back here if/when you hear from Atlassian again.

Hello @Jamie Edmondson Just for clarity, when you say WBS-style do you mean something like what is presented in this website? https://www.workbreakdownstructure.com/work-breakdown-structure-examples If not, can you provide a mock-up of what you seek? I don't think that the Plan feature includes WBS as shown in the website…

Hello @Tobias Essig Welcome to the Atlassian community. There are several built in space/project templates available in Jira Cloud. Each come with a default set of work items types, workflows, and fields/screens. Without knowing what you consider to be an appropriate configuration, it is not possible for us to recommend to…

The Community Champions escalation channel I used reported back that they saw the team had reached out on Oct. 6 asking to confirm information, but there was not record of a reply. The confirmed that email was sent to the same email address as your Community account. Yesterday a note was added to the ticket asking for the…

Hello @Sam Phillips Sorry, I misunderstood. To delete a single site you need to cancel the subscriptions to all the products that are part of that site. When you complete the request to cancel the subscription, there will be a delay before it is actually cancelled. The product will remain available until the next billing…

I have not been able to replicate the colors that you are seeing. What browser have you been using? Have you tried using a different browser, or the same browser but opening a private window? I use Chrome, both normal and Incognito windows and get the correct colors.

Another alternative is to engage with an Atlassian Solution Partner. You can find one in your geographic region and with the specializations that meet your needs through the Atlassian Partner Directory. (Disclosure: I work for Praecipio, an Atlassian Platinum Solution partner serving North America.)

Hello @Ramon Manalo Welcome to the Atlassian community. Note we are a community of users of our own instances of the Atlassian products. This is not the custom support portal for contacting Atlassian directly. You might want to check the Atlassian Status page to see if there is an active incident that could explain the…

Hello @Motaharin Rova I'm not sure what you expected to see in Jira or what you consider a "normal" layout. Was the set up and use of Jira included as part of your study? From the image you provided you are using a Scrum board configuration. With a scrum board configuration you will have a "backlog" of issues. The Backlog…

Hello @Lori Surapaneni Can you provide a screen image of the screen you were in when you clicked that ellipses button, and a screen image of what you see since the change?

Are you sure that responses from the support team have not gone into your junk email folder?

Hello @christina.miller I have flagged this post to raise it to the attention of Atlassian team members, and will escalate it through a channel available to Community Champions. As end users and administrators of our own sites/subscriptions we don't have direct access to your account, site, or subscription. The best I can…

Thank you for that additional information @camila_souza Check the Permission Scheme for the project. There is a permission named Service Project Agent. Make sure that you have been assigned to a role or group that has been granted that permission. Being a Jira/JSM Product Administrator will give you access to the Space…

Hello @Nicolas David Lazarte Vela First, be advised that we are a user community, so we have no access to your site or user account information. Also, be advised that Atlassian does not provide support by phone for customers that are using only Free versions of products. Can you confirm whether or not any other users of…

Hello @camila_souza First, you must be working with a Service Management type of project. Click the three dots next to the project name (in the navigation panel on the left) to open the pop-up that shows the project type and share that information with us. We need to confirm that the project is Service Management, and know…

Hello @Rich Allen To the best of my knowledge there is not a method to get data from a parent issue into a Create Issue form without a third party app. Do you have any apps that allow you to customize the workflow? An alternative to making the field required by Field Configuration settings for the Task would be to have a…

Hello @camila_souza Request Types are a feature available only in Service Management projects/spaces. Such projects/spaces are available only if you subscribe to the Jira Service Management product as part of your plan.

Hello @Kat M I'm not familiar with that feature in previous releases of Jira Cloud. Under Plan Settings > Work in Your Plan, on the Overview tab there is a search field where you can enter a work item key. It will tell you if the item is not within the plan scope, but doesn't say exactly why it is not in scope. If you are…

There are two problems with the automation you tried. * You must not choose the field from the Choose fields to set list and then also specify the same fields in the JSON code. The field can be set by choosing it from the list or through the JSON code. * You can't plug "Default value" into the JSON code to get the field…