Trudy P Claspill Community Champion

Hello @Maximiliano Soto @Valerie Knapp provided a link to documentation that provides self-solve guidance on reactivating a deactivated product subscription. You can also complete the form at the following page to reach out to Atlassian for assistance with a licensing issue.…

Are you asking about the Atlassian Confluence Data Center product running in a Docker environment? Exactly what information are you trying to access? Are you able to login in to the Confluence application at all? Can you provide a link to the information you referenced to install Confluence in your Docker environment?

Have you used the Permission Helper on the destination site to confirm you have the Browse Projects permission? Are you able to manually add data to the Jira space or to the Confluence space in the destination site? And then view what you created? In the destination site do you have the Jira user and Confluence user…

Hello @Mark H_ Williams Do you use the same user account on the source site to see the issues as you are using on the destination site to try to see the issues? Look at the Permission scheme on the project in the destination site. Does the identity you are using on that site have the Browse Projects permission for that…

Hello @Christa Meck You should be able to edit a Private rule when you are the owner of the rule. Can you confirm that you are logged in to Jira as the same identity/account that is shown as the rule Owner? If so, you might want to reach out to Atlassian support for additional investigation. As a work around, try changing…

Hello @heysanyuktahere Welcome to the Atlassian community. This is a terminology change by Atlassian. Projects are now called "Spaces". Refer to: https://community.atlassian.com/forums/Jira-articles/Evolving-Jira-terminology-Projects-will-soon-be-Spaces/ba-p/3034977…

Adding to what @Karan Sachdev said... The option to contact the Jira Admins must have been enabled by the Jira Admins. This is not automatically enabled on Jira instances, so you may not find the option in your instance.

Thank you. Given the app you have specified, I reiterate my previous advice that a user who is an Organization Admin or Billing Admin will need to add Billing information to the app subscription so that it a paid subscription can be obtained.

Hello @Jose Souza Welcome to the Atlassian community. Adding to this... The ability to limit access to app functionality is something that the app vendor has to build into their app. You can review each app's documentation and reach out to each app vendor, for the apps you have, to see if they offer any solutions.

Hello @Hafiz Shaikh Welcome to the Atlassian community. It depends on how long ago the product subscriptions were deactivated. If it is possible to reactivate it, you can find directions for doing that here: https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ If it has been a longer…

Hello @arti_b_patil The answer is that is not possible. You cannot move an issue type from level 0 to level -1. The solution available to you natively is to convert each issue that is currently a Task to another type that is already configured as a subtask. You can find the Convert to Subtask function under the ... button…

Can you provide the link to the Marketplace listing for the app? As I said, there are three apps that have QAlity in their names and it is not clear to me which one you actually are using. If you have already had a free trial of an app expire you will not be able to start a new free trial of the same app. An admin with…

Atlassian says: Our security team has shared that they're aware and remediation is in progress

Atlassian team say: Our security team has shared that they're aware and remediation is in progress

Thank you for that screen image @Marianne Miller . That is the "new" workflow editor. Click the "+" next to Rules in the panel on the right to get to the new interface for adding Conditions, Validators, and Post functions. Or, click the ... in the upper right corner to get an option to switch to the "old" editor. In the…

Hello @brian_lee What type of project does this concern? Get that information by clicking on the ... button next to the project name in the panel on the left. A user must have the Assignable User permission in the project permissions in order to have a ticket assigned to them. That is separate from the Assign Issue…

Hello @Marianne Miller Welcome to the Atlassian community. The first question we need to ask is what type of project are you using? Get that information by clicking on the ... button next to the project name in the panel on the left. Next, can you provide a screen image of the interface you are using to try to modify the…

Hello @later Welcome to the Atlassian community. This is a community for questions and discussions about Atlassian products. Docker is not an Atlassian product. I recommend you visit the Docker Community to ask questions about that product. https://www.docker.com/community/

Hello @Maximiliano Soto Adding to what @Valerie Knapp said... Are you the Organization, Site, Product, or Billing Administrator for the subscription? If not, you will need to reach out to those people within your team for assistance. If your team was on the Free subscription and nobody logged in for an extended period of…

Hello @Mohamed Bebars Welcome to the Atlassian community. Can you provide the link to the app in the Atlassian Marketplace? I see three apps named QAlity; two from Soldevelo and one from QAlify Additionally, what steps are you executing to try to pay for the app, and what happens?

Hello @Justin Maksoud Welcome to the Atlassian community. We are a user community, not the support team for any specific Jira instance. If you are experiencing a permission/access issue for a specific Jira instance you will need to reach out to the administrators of that instance for help. If you are unsure who to contact,…

Hello @Antoni Can you provide a screen image of the Backlog and the Active Sprints views pointing out the issue that are visible only in the Backlog? You said the items are visible in the Backlog, and showing as included in the intended sprint. Has the sprint been Started? Only sprints that have been started will have…

Hello @arti_b_patil That is not possible. Jira has 3 core item hierarchy levels: Level 1 - Epics |-- Level 0 - standard issue types (Task, Bug, Story, etc.) |-- Level -1 - subtask issue types You cannot move a Type from Level 0 to Level -1. You can convert individual issues from a Type at level 0 to a Type at level -1;…

Hello @Kerry K In the second picture there is a progress bar shown in the subtasks area, which indicates that the does have some number of subtasks. Can you click on the ... button and select View In Search? Do you get a list of the subtasks associated with the issue? Can you check if a Security Scheme has been applied to…

Hello Jim, Thanks for that additional information. Are the teams using Kanban or Scrum boards to plan and organize their work? What is the space type for each of these spaces? Get that by clicking on the ... next to the space name in the panel on the left. There is not a native feature that keeps two work items…

I have raised a support ticket about this. I'll report back Atlassian's response.

@Marc -Devoteam- The information is not coming through an issue. In Jira in Software projects there is a tab labeled </> Code where there is a tile (apparently created by Atlassian, since I see it in other environments) for Azure DevOps Development. The author is pointing out that when you hover over the text in that tile…

Have you tried a private browser window, like Chrome Incognito?

Hello @Jim Walsh Welcome to the Atlassian community. Can you provide more information about why you think you need a copy of the Task A1 created in Project B? Is it not sufficient to simply let the team using Project B directly view Task A1 in Project A? How do you want the users of Project B to view the issue; in their…

Hello @Karen Did you try the suggestion I posted in April?