Trudy P Claspill Community Champion

Has the user tried using...? - a different browser app - clearing their current browser app cache - trying a private browser window, like Chrome Incognito Sometimes cached browser info can cause problems. Also, does the user have more than one Atlassian Cloud account with access to the site? If so, make sure the identity…

Hello @Samantha Lockwood Welcome to the Atlassian community. Even for an Organization Administrator the Login as User button may not be available for all users. Referring to the documentation here: https://support.atlassian.com/user-management/docs/log-in-as-another-user/ These limitations exist: * log in as a user who has…

Hello @Alex Gay I have not seen any documentation of how Atlassian has implemented that. It seems like it involves adding a status for "Freeze" and adjusting your SLAs to that they pause when the ticket is in that status. There may be a date field for setting the date when the ticket will be unfrozen. And there may be some…

Olá @Giovanna de Barros Pinto dos Anjos , Bem-vindo(a) à comunidade Atlassian. Este é um problema do lado da Atlassian. Reporte o problema aos seus administradores do Jira para que eles possam abrir um chamado de suporte com o Suporte Técnico da Atlassian. --- Hello, Welcome to the Atlassian community. This is an issue on…

Hello @Susan Burns Can you provide more information about your situation? You said "import failed". Were you trying to execute an import to create tasks? What were you using as the source for that import? That process creates a log file that will tell you about the problems encountered. What does the log file say? If you…

Hello @manmeet Welcome to the Atlassian community. I recommend that you reach out directly to the Atlassian Billing Support team for guidance. Do that by completing the form here: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Rodrigo Hilkner You can complete the form on the Billing, licensing and pricing Support page to get more assistance with reactivating your free license, if that option is still available. https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Tal Hanam Welcome to the Atlassian community. Do you mean you created a new item that is a subtask? What type of project/space does this concern? You can get that information from the Type column on the Spaces page accessible from Spaces / More spaces / View all spaces. Subtasks will do in the board for a Team…

I was reminded about some of the features that I don't normally work with, like Whiteboards, Databases, and Live Docs.

I've been working with Jira for so long that I've never visited the Getting Started courses. They are a good, basic introduction to the product.

Hello @Nathan Hutchins Has the user been added to the Service Desk Team role in that JSM project?

Thank you for that additional information. I have tried that method and I do not get the error. Your steps don't match the steps I outlined in my previous response. Instead of my Step 3, you are selecting issue which brings up the context menu at the bottom of the screen. My step 3 is this: Do you see that option? If you…

Hello @[deleted] Refer to the following troubleshooting guide: https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/#Your-emergency-recovery-key-doesn--x27-t-work-or-you--x27-ve-lost-it

Hello @Brian Duchek The author was able to solve their problem based on the responses I provided. You can see those higher up on the screen, under the lozenge that says Answer Accepted. Since this post already has an accepted answer, if that solution does not help you solve your issue, please start a new Question thread by…

Can you list the steps explicitly, please? i.e. 1. Navigate to Filters > Search work items 2. Create a filter to select issues. 3. Click the ... button and select Bulk change work items. 4. ... And indicate at what point the error message is shown.

Hello @Jessica Pantle Welcome to the Atlassian community. Can you provide the steps you are executing? Bulk changes can be initiated from different locations such as Filters > Search Work Items, and from the All Work tab within a specific project. At what point in the process are you getting this error?

Also when you say the "button to create doesn't work", what exactly happens when you click on it?

Yes, you could fill in the estimated start and end dates for Epics or another work item type at a higher level and limit your plan to showing only those items, either through applying a filter or by basing the plan on a Saved Filter that includes only those items.

Hello @Susan Hamilton The forms functionality for a Software (non-Service) type of project space does not support specifying a default value for a field on a form. It only allows you to conditionally (1) display a field (2) on the form based on the answer (3) for a previous field (4) I think forms functionality in Service…

Hello @Siva Kedari Veerla Jira Cloud doesn't support exporting anything less than all the automation rules. After you have that file you will have to manually edit it to split it into smaller files. You will have to ensure that you keep a valid file format. You can't just split the file at a random location. You will have…

Hello @Deepali Dabholkar Welcome to the Atlassian community. You can free on-demand training through the Learning link at the top of all the Community pages. https://community.atlassian.com/learning You will need to first create the Work Item Hierarchy you described.…

Hello @timothywmarshall Welcome to the Atlassian community. You can find the promotional material on the company website at https://atlassian.com From the Community pages you can find a link to free, on-demand training for all levels of experience through the Learning link at the top of the site pages. There may be some…

Hello @Sean Coleman Welcome to the Atlassian community. If those are Multi-line text fields, which they do appear to be, they cannot be moved out of the Description Fields section and into the Context Fields section of the screen Layout. There was a change request about this, but it was closed as Won't Fix.…

This would aligns with my question about whether or not the field needs to be updated in the form in real time or if the second field can be updated in the issue after it is created. If the field can be updated in the issue after the issue is created, then the above solution will meet the requirement. If the field needs to…

Hello @Susan Hamilton What type of project/space does this concern; Business, Software, or Service? The Forms functionality is different between Business/Software projects and Service projects. Are you wanting to see the second field populated on the form in real time? Or would it be acceptable to have the second field…

Hello @Ben Bohnenblust Welcome to the Atlassian community. Did you already have requests existing in your system before you enabled the option that all requests are shared with the Organization? If so, enabling that option does not automatically share those pre-existing requests. You will need to update the Organizations…

Hello @Joe Rish Take a look at this page for how to administer billing for products: https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-administration/ The process, and who can execute it, will depend on the Billing Experience applied to your site. Generally speaking only somebody that already…

I'm glad to help! Please consider clicking on the Accept Answer button above my responses to mark your Question as Solved. This helps others searching for answer find the posts with validated responses.

Can you provide a link to the documentation you say is contradictory, and the training materials/practice questions you are viewing? I will review them and if they are inaccurate I will send a message to Atlassian about it. There is always the possibility that I am wrong also, which is why I'd like to look at the material…

Hello @Dave Newman Welcome to the Atlassian community. You should be able to find the Star action from two locations, the More Actions button available for the page in the navigation panel on the left, and the More Actions button available in the upper right corner of the page displayed on the right. Are you not seeing…