Trudy P Claspill Community Champion

@Jason U FYI, in a Business type of project/space access to Board settings / General / Filter Query is not support. A Business project comes with a built in board with a static filter to pull all issues in the project. But your other two suggestions are good things to check.

Hello @Durell Demartini There are answers to that question in this old 2019 post. I don't have access to a DC environment with JMWE to confirm that these suggestions work. https://community.atlassian.com/forums/Jira-questions/Concatenation-of-multiple-custom-fields-with-separator/qaq-p/1067787

Hola @jose_escobar , Bienvenido a la comunidad de Atlassian. Lamentablemente, estos códigos solo son útiles para el Soporte Técnico de Atlassian, y nosotros somos una comunidad de usuarios. Deberías abrir una incidencia con el Soporte Técnico de Atlassian en https://support.atlassian.com/contact/#/ --- Hello, Welcome to…

Hello @Trevan Householder_Isos-Tech-Consulting_ That is not the same thing as having only a Team named "Information Technology" and being able to use membersOf() to determine if the person is a member of the Team. You solution requires having to have an identically named group and having to manage keeping the group and…

Hello @Edgar Arutunyan The JSM email handler will add a comment to an existing issue when 1. The issue key is included in the subject line, or the reply is to an email generated by Jira for that issue, and 2. The issue specified is within the JSM project for which the specified email address handles emails, and 3. If the…

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Hello @Gavin Bilington Welcome to the Atlassian community. Referring to @Fabio Racobaldo _Catworkx_ 's reply, at what point in his guidance are you not able to follow the steps? Are the users you want to add using email address for account that they set up, or email addresses provided to them by your company or another…

Hello @AlexYang Welcome to the Atlassian community. No action is required from end users. While no action is required for most customers, if you have especially complex legacy pages, we encourage you to convert eligible pages early and share feedback. Your input helps us refine our solutions and support you better. Pages…

Hello @이동현 We are a user community. We don't have access to your system or accounts so we cannot directly check why the icon is not displaying for you. Have you ever seen the icon for editing Shortcuts in this project? Do you have the option to Add Shortcut in this project? Project/space Shortcuts require the Administer…

Is the value in the Time in Status field always going to represent hours? How many working hours do you have in a working day? I believe it is possible to do this through an Automation Rule structured thus: Trigger: Field value changed - Field: Time in Status <multiple steps here to convert the value to a text duration…

Hello @Heather Barnes As per the documentation on this page a multiple-select user picker custom field is not supported for the quick Filter functionality of the List tab. https://support.atlassian.com/jira-software-cloud/docs/filter-work-items/ You can, however, construct that as a Saved Filter where you can get a view of…

Please show us the details of the Condition that you added. Note that the link I provided is to an example. You would have to come up with the correct code for your JQL condition.

The difference in tab name may just be a delay in roll out of the terminology change from "issues" to "work item" for your instance. At the moment the only other limiter I can think of is the one I pasted in my first response concerning maxResults where it mentions truncating the results based on the…

Hello @Kim Cravello Can you show us the entire JQL statement, please? Also, can you confirm that the items in quotes (Date = 3, Date = 1, text = 3) are the names of fields? The syntax for use of "is empty" requires that you specify a field name to the left and surround the field name with quotes if the name contains…

Thank you for that additional information. I thought that I read in your post that you have about 8k of issues within the scope of your board, but now I don't see that information. You said in the API you are getting "around 8k issues", but that you are not getting all the issue, even considering that Epics won't be…

Hello @Sriharsha There are a few workflow Conditions you can get from ScriptRunner that you could add to the workflow Transition. The JQL Query Matches condition might be the easiest to understand.

Hello @Anja Bresemann The email limit applies to all emails sent by the instance, regardless of the recipient, so yes it does include the emails sent to Reporters. It is not limited to the emails sent based on the Notifications configured for project/spaces. It includes emails sent by customizations like Automation Rules.

I don't have any projects with that many issues to test against, so I will only be able to ask questions and offer untested advice. Child issues of Epics should be returned by the API. I have confirmed that by testing against my own instance. Do the issues missing from the API results display on the board or in the…

Hello @Muizz Qureshi Use of the REST API does not incur additional cost. There are limits to how many can be made in a time period. This is not a simple declarative limit such as "no more than X api calls in Y minutes". You can read about the Rate Limiting here:…

Hello @Megha Mittal Welcome to the Atlassian community. Are you working with a Scrum board or a Kanban board? Are you working with Jira Cloud or Jira Data Center? I see the tags on your post say Deployment=Cloud, but there is also a tag that says "data center". Per the documentation for the Cloud endpoint the issue…

Hello @Emanuele Tonetti Welcome to the Atlassian community. First be advised that this is a user community, not the method for interacting directly with Atlassian support. If you want to interact directly with Atlassian Support your Jira administrators can create a support ticket at https://support.atlassian.com/contact/#/…

Hello @Mohamed Shehab Welcome to the Atlassian community. A Jira Administrator can block the sending of emails generated by project/space Notification configurations. Do this by: 1. Click the gear icon near your avatar. 2. Select System. 3. Find Mail > Outgoing Mail and click that. 4. Click the button that says "Disable…

Hello @Rahul Jodavula Your understanding is correct. Does that align with your experience? Or are you having a different experience?

Hello @鱼泽 Welcome to the Atlassian community. Prior to uninstalling the app you may need to cancel your subscription to the app. Have you already already cancelled your subscription to the app?

Hello @Christopher Joshi It is not possible to add more options to the Group list in Business projects, unfortunately. There is a change request for that here, to which you can add your vote: https://jira.atlassian.com/browse/JWMCLOUD-496 Within Business projects there is a built-in field called Category. You can see it in…

Hello @Christopher Joshi What is the type of your personal space? Get that information by clicking the ... button next to the space name. The options available to you will vary depending on the space type and what level of admin access you have to the space or Jira overall. The native Labels field is designed so that any…

Hello @Christian Matte Welcome to the Atlassian community. This is a user community. We cannot directly access your accounts to help you solve your issue, but we can provide advice. If you have a paid product subscription your Organization or Product Administrators can open a support case directly with Atlassian at…

Thank you for that additional information. Jira doesn't natively support duration/time as a custom field type. If you want to be able to display something in the duration form of # days # hrs # mins you would have to create customization to build that value from the number that you are recording. To display that you would…

Hello @Pavan Kumar Is this a custom field you added to the system or a built-in field? If it is a custom field, what is the field type? If it is a built-in field, which field is it specifically? Can you provide a screen image of what you see?

Has the user tried using...? - a different browser app - clearing their current browser app cache - trying a private browser window, like Chrome Incognito Sometimes cached browser info can cause problems. Also, does the user have more than one Atlassian Cloud account with access to the site? If so, make sure the identity…