Trudy P Claspill Community Champion

Hello @GeraByte The exact steps depend on the User Management experience applied to your Atlassian Cloud Organization. Guidance for identifying that and then the applicable steps are in this document: Give users admin permissions Your roles would need to include "app admin". And as a result of that change you would have…

Hello @Noble Glami That is not possible. When a project/space has been created in Jira you cannot later change its type from Business to Software. You will need to create a new Software project. You can then move the issues from the Business space to the Software space. However, since these are Team Managed spaces, and…

...and in that case you will need to work with a Jira Admin to create the rule. If you are only a Project Admin the rules that you create in a given project can see and update only issues in the same project. The one exception to that rule is that you can use the Create Item and Clone Item actions in a rule in Project A to…

If you see the error again we will need you to expand the Audit Log entry and provide all the details within it. Example: Anyplace where you see an ">" button you need to click on that to expand the details below it so that we have all the information. Please also provide images showing your entire Automation rule, if you…

@Enric Font Your solution applies only when the children are subtasks. You may have missed that the author specifically said that the case includes scenarios where the children are not subtasks.

Hello @Martina Petkova In the Search For Items feature you can search for the issues in the SD project, change the view of the results to List, and add the column for Linked Issues. That will show the keys for the issues linked to the SD issues. If you want a list that shows the details for the linked items then you will…

Hello @Lewkowicz, Jennifer Welcome to the Atlassian community. You cannot use an Automation Rule to block a workflow transition. Automation Rules are triggered after an action occurs. You could use an Automation Rule to reopen the closed item - create a rule that detects the transition to Done and check if it has any…

I am glad I could help. If your problem has been solved with the help of my response, please consider clicking on the Accept Answer button above my responses. That will mark your question as Solved which helps others searching for answers find Questions with validated responses.

Hello @Parker Tran Can you clarify what problem is being experienced? You said you migrated from Jira Server to Jira Cloud. Have you confirmed that all issues are visible to at least one user (yourself or another) for that project? Are you saying that the HR team members are not able to see all issues in this project? If…

Hello @Matt_Rochman Welcome to the Atlassian community. Are you using a JQL in your trigger? What I would try is adding a JQL to the trigger to select the issues that you would use as the input for the portfoliochildrenof() function. Then in the lookupIssues() action plug in your portfoliochildrenof() JQL statement with…

Thank you for providing the link. The ACP-620 test is for Jira Cloud. The document link you provided is for Jira Server and for an old version. The cloud product is very different from the old self-hosted version of the product. When you look for reference material make sure that the material applies to the Cloud product 

Note that I am also using a Free Jira subscription, so these same features would be available to you in a Free Jira subscription.

Hello @Carolina Castro Can you provide a link to the Atlassian reference that says you cannot change the estimation statistic of an Active sprint? Does the question say if it is for a Company Managed project or a Team Managed project Scrum board? What is the exact question on the practice test, and what are the options for…

Hello @Gabija Dūdienė Welcome to the Atlassian community. How do you know that the customer's timezone is 0? And by 0 do you mean they are in the UTC timezone? Do you want the date/time they enter to be added to the Description as they enter it, regardless of their timezone or your timezone?

Hello @Malee Copeland Welcome to the Atlassian community. The Attachment field itself cannot be set to a number. The Attachment field is a structure representing all the attachments on the issue. I don't believe you can compare that field as a Number to a number to enforce a requirement about the number of attachments on…

Hello @Rob Geritano There is not an option for Jira Administrators to limit the amount of issues that can be referenced in a Plan. Atlassian has imposed a limit of 5000 issues for Plans. Does your filter include work items that are already completed (assigned a green-colored status)? Those may be getting excluded from your…

Thank you for that additional information. Confirm that the user is in a User Group that has been granted the global permission for Browse Users and Groups. Users must have that permission in order to be able to see lists of Users in user picker fields.

Hello @Sriharsha With that JQL the transition will be available for * issues in the XYZ project that use this workflow, and * that are currently set to the starting status(es) for this transition, and * where any radio button besides "B" is selected for "New Hire Computer Type" What is the selected value for the radio…

Hello @Sudalaimuthu, Ravikumar (DG-STL) Welcome to the Atlassian community. Do you mean the field is not present on the screen when this new user logs in to Jira? Or do you mean that the field does not show a list of users when the new user accesses the field? Is this user a customer using the Customer Portal, or a JSM…

Hello @Brenda Miller Welcome to the Atlassian community. Adding to what @Collista Lewingdon provided, if you are new to Jira Cloud you may want to take advantage of the free, on-demand training that is accessible from the Learning link at the top of the Community pages. There are a variety of course available for beginners…

Hello @Bianca de Weerd Can you show us your current rule, and the details of the trigger? Can you show us the audit log where it documented values for multiple comments? The rule should be triggered separately for each comment as it is added. {{comment.internal}} should provide just one value, not multiple values, and it…

Hello @Steven Janvrin No, Team Managed projects have never been supported in Data Center. It is strictly a Jira Cloud feature. Google AI is wrong. If it didn't provide you with a reference to an Atlassian provided document, then it culled information from other sources that were also wrong.

Hello @Cheryl Passarelli Welcome to the Atlassian community. The Card Layout option does support custom fields. But this option is available only in Company Managed project boards, not for Team Managed project boards. What type of project are you using? Get that information by clicking the ... button next to the project…

Hello @steve_josue JQL is designed to get you a list of issues, not a list of users. It also is not designed to get you a list of worklogs. Are you open to third party apps? Without apps you can get a list of issues for which time was logged today. You would then have to extract manually from that who made the time log…

Hello @Nick Welcome to the Atlassian community. Most of what you found is true. One thing that is not entirely true is the portion about the "field system". It is true that they have their own custom fields types and custom fields can be created on a per project basis. What is missing is that Team Managed projects can also…

Hello @Jason Huntowski It is not currently possible to natively detect in an Automation Rule which specific transition was executed. And natively the DC workflow post functions support setting only a subset of the built-in fields. Another option you could consider, similar to the one suggested by @arielei , is to hide the…

That configuration in the Create dialog for displaying All Fields or Custom Fields does not support: * specifying All Fields or Custom Fields based on the selected project * specifying All Fields or Custom Fields based on the selected issue type * specifying All Fields or Custom Fields based on the combined selection of…

I am not very familiar with Trello and its integration options with Jira. You might want to cross-post your question in Trello Questions to get insight from the community members more familiar with that product. I also recommend that you provide detailed steps for your scenario. What buttons/options are you clicking in the…

Hello @Bianca de Weerd I recommend that you try the following. 1. Remove the condition from the trigger. 2. Add a Log action after the trigger to log the Body of the comment and the {{comment.internal}} value to the rule audit log so that you know exactly which comment it is process. 3. Add the Condition after the Log…

Hello @manmeet I did not point you to reference material to review. I provided a link to a web page where you can fill out a form to submit your question to the Atlassian Billing Support team. They have the knowledge to answer your question accurately.