Trudy P Claspill Community Champion

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  • Hello @SAVAŞ ÇİFTCİ Welcome to the Atlassian community. Here we are a user community populated mostly by customers of Atlassian, like you. We don't have any access to your account or subscriptions to help you directly. We can offer advice, though. Were you using a Free subscription? When was the last time you accessed the…
    in My confluence account deactivated Comment by Trudy P Claspill July 29
  • 안녕하세요, @간정진 계정을 삭제하려면 먼저 모든 구독을 취소해야 합니다. 구독 취소 방법은 다음 링크에서 확인하실 수 있습니다. https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/ 일부 구독은 고객이 직접 취소할 수 없으므로 Atlassian에 문의하여 도움을 받아야 합니다. 다음의 결제, 라이선스 및 가격 관련 지원 페이지를 통해 문의하실 수 있습니다. atlassian.com/company/contact/purchasing-licensing 구독을 취소하더라도 마음이…
    in Delete account Comment by Trudy P Claspill July 29
  • Hello @Alan Silva Lillo Are you using a paid subscription or a free subscription? If a paid subscription, can you check your payment methods to confirm that all payments have been processed properly? If free, when was the last time you successfully accessed the content? Could it have been more than 40 days ago? If so,…
    in HELP. Page Unavailable Comment by Trudy P Claspill July 29
  • Hello @Alan Silva Lillo Is this related to your other post here? https://community.atlassian.com/forums/Confluence-questions/HELP-Page-Unavailable/qaq-p/3268505 This post, where I am responding is tagged to say you are using a premium subscription. Is that accurate? There is no telephone support offered by Atlassian,…
    in URGENT: How can I reach a Live Support Agent? Comment by Trudy P Claspill July 29
  • Hello @Dave Matthews It is challenging to keep up with the changes that Atlassian rolls out, isn't it? Thank you for digging deeper and sharing that article link! I checked my own Free instance I do see the feature there in both Company-managed and Team-managed Business spaces. Per the new Release Notes feature available…
    in How can I rearrange my Jira Board? Comment by Trudy P Claspill July 28
  • Hello @Mr_ Beedell_ Roke Julian Lockhart _RJLB_ Welcome to the Atlassian community. Atlassian maintains a list of who the technical contacts are for subscriptions; for example the Organization Administrators and Application or Site Administrators. Only those people are enabled to open support case through Atlassian's…
    in Why does Atlassian Support believe that St John Ambulance's JSM instance does not exist? Comment by Trudy P Claspill July 28
  • Hello @Dave Matthews Unfortunately the native boards for Business project don't support horizontal groupings (swimlanes). There is an open change request to add that as a feature. You can add your vote to it here: https://jira.atlassian.com/browse/JWMCLOUD-25
    in How can I rearrange my Jira Board? Comment by Trudy P Claspill July 28
  • Thanks for the mention @Martin Runge . My article doesn't address this particular case of not being able to add the app back to your site. That is usually due to the cancellation and deletion process not yet being fully complete. You can reach out to Atlassian Billing, Licensing, and Pricing support to find our…
    in My Confluence app disappeared Comment by Trudy P Claspill July 28
  • Hello @Jaemin Kim I have flagged your post here to raise it to the attention of Atlassian team members. They should respond here within 2 business days.
    in Account Suspension sent from atlassiansupport.atlassian.net ? Comment by Trudy P Claspill July 27
  • Hello @Stan Bakker In addition to what @Arkadiusz Wroblewski said... I usually find the Reactivate option by this path Go to https://admin.atlassian.com/billing (Note that is not the same location as going to https://admin.atlassian.com and selecting the Billing page.) From the link I provided select your billing account.…
    in Getting account data back asap Comment by Trudy P Claspill July 26
  • Hello @Matt Riti The Auto-schedule functionality of Plans does not include a feature to automatically changes dates based on other dates being changed directly within the work items. Jira doesn't have a native pre-built solution for making those sorts of adjustments. However, you may be able to implement a custom solution…
    in Auto-Schedule in Plans for Jira Cloud is not moving dates for dependencies Comment by Trudy P Claspill July 25
  • Hello @Xenia Chilkowich Where did you find that design limitation documented? I had no problem adding the Original Estimate field to the Layout for a Subtask in a team-managed Software space. In order for the Original Estimate field to display in the Create dialog (the pop-up, not the inline subtask creation mode) you must…
    in Why isn't the original estimate field surfaced when I create a subtask? Comment by Trudy P Claspill July 25
  • Hello @Satya Priya Jetty Welcome to the Atlassian community. We are a community of users of the Atlassian product subscribed to by ourselves or our companies or clients. We don't have any association with the specific instance you are trying to access. You will need to contact the administrators of that specific instance…
    in unable to use Customer Insights (GDW Exit) Kanban Board - Kanban Board - LBG-Jira Cloud-Sandbox Comment by Trudy P Claspill July 24
  • Hello @Michael Day Welcome to the Atlassian community. With JQL you can use Status WAS IN (<values>) DURING (<start date>, <end date>) Refer to https://support.atlassian.com/jira-service-management-cloud/docs/jql-operators/
    in reporting on Kanban work items Comment by Trudy P Claspill July 24
  • Hello @松本ゆかり_マツモトユカリ_ Welcome to the Atlassian community. You must cancel all your product subscriptions first. https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/ Or make another user the billing administrator and have that person removed your Billing Administrator access.
    in Can't delete account during Standard plan free trial Comment by Trudy P Claspill July 24
  • Hello @Joshua Stokes Didn't you say these are Service spaces? Per the document link I provided this feature is not supported for Service spaces.
    in Setting up a 'SME User Access' account in Jira Cloud Comment by Trudy P Claspill July 24
  • Another option to explore is Team Managed projects. In those users in the Administrator can manage everything. Team Managed projects don't leverage the sharable schemes used by company managed projects. However that means the can't share configurations with other projects. Customizations are project scoped. This can cause…
    in Setting up a 'SME User Access' account in Jira Cloud Comment by Trudy P Claspill July 24
  • Hello @Glenn_Riley1 Are there any steps in your flow beyond what you have shown in the image you provided? In the Log file is has a message for your branch about not finding any updated issues since the last time the rule ran. Please provide an image showing the details of the Branch/For step.
    in How can I use automation to assign a custom field called "PAIR " Comment by Trudy P Claspill July 23
  • Note that the Edit Workflows option is not available for Service spaces: https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-company-managed-projects/#Edit-workflows
    in Setting up a 'SME User Access' account in Jira Cloud Comment by Trudy P Claspill July 23
  • I want the subtask of this parent to auto populate the ASSIGNEE field on the sub task to be the same as the PAIR field on the parent. In the rule image you have shown you are using the Edit action to set the Pair field, not the Assignee field. Instead use the Assign Work Item action. Choose the Smart Value option and enter…
    in How can I use automation to assign a custom field called "PAIR " Comment by Trudy P Claspill July 23
  • Hello @Gary Welcome to the Atlassian community. We are a user community populated mostly by customers if Atlassian, like you. We aren't the administrators of the system you are trying to access. You will need to talk to the administrators of that instance to get your issue resolved. If you don't know who those people are,…
    in Cannot access prpl jira Comment by Trudy P Claspill July 23
  • Hello @David Farrugia Welcome to the Atlassian community. You can check Atlassian's Status page here: https://status.atlassian.com/
    in Was Jira down between 10.30am and 11:45am Eastern Australian Standard Time? Comment by Trudy P Claspill July 23
  • Thank you for that additional information @Darien Sngoeun . Do your customers have Jira app User access? Is your work around link working as you expect?
    in Is it possible to change the link URL of the Request dropdown in the Help center? Comment by Trudy P Claspill July 23
  • Hello @Glenn_Riley1 Please show us the details from the flow's Audit Log for an instance where this rule was actually triggered and you did not get the expected result. Make sure you click all the ">" characters in the Audit Log record to expand all the details available. Also what is the Space Scope for this rule? Without…
    in How can I use automation to assign a custom field called "PAIR " Comment by Trudy P Claspill July 22
  • Hello @Travis Hill What type of field is the custom field that will hold the Project Names? Another scenario you have to consider is if the child ticket in Alpha remains a child of Ticket 1 but is moved to a different project; i.e. project delta. And another couple of scenarios to consider are what happens if the child is…
    in Rollup Based on Child Project Tickets Comment by Trudy P Claspill July 22
  • Hello @Darien Sngoeun Welcome to the Atlassian community. Can you provide some context for this question? What problem are you trying to solve that you believe will be solved by one of the solutions you propose? It is not possible to include Jira Software space issues in the Customer Portal. To be visible in the Customer…
    in Is it possible to change the link URL of the Request dropdown in the Help center? Comment by Trudy P Claspill July 22
  • Is the filter you are trying to address the Filter work item scope (AQL) filter in your screen image? If so, do I understand that you have verified that if it contains only the first part, then you get the correct list? objectType=${customfield_10866.label} If so, do I understand that it is when you add the second part you…
    in AQL Query Across Multiple Object Types Using Attributes and Custom Field Reference Comment by Trudy P Claspill July 22
  • Hello @Balaji Raju Mohan Welcome to the Atlassian community. Disclaimer: I have not actually integrated NewRelic and Jira. Are you following documentation to set up this integration? Can you provide a link to that documentation? I would like to independently verify what is being asked for. Jira doesn't have a single…
    in Unable to get webhook endpoint URL Comment by Trudy P Claspill July 22
  • Hello @Sathishkumar S Welcome to the Atlassian community. What is the context of running this query? Are you within and Automation flow? If so, please show us the flow in its entirety. Is it an AQL within a Custom Asset Object field? If so, please show us the entire configuration for the field. Are the object types all…
    in AQL Query Across Multiple Object Types Using Attributes and Custom Field Reference Comment by Trudy P Claspill July 21
  • Hello @Cao_ Qi Welcome to the Atlassian community. This is a user community. We are not the administrators of the Confluence system you are trying to access. You will need to contact the administrators of that Confluence system. I recommend that you contact the people who told you that you needed to access that page in…
    in Confluence Access after approved by Group Owner Comment by Trudy P Claspill July 20
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