Trudy P Claspill Community Champion

Atlassian support acknowledged that this used to work and they have multiple issues open documenting that it doesn't work any more. Some of the following are older items related the scenario where the Epic already exists prior to the import. * https://jira.atlassian.com/browse/JRACLOUD-96848 *…

I am not familiar with "observer mode" so perhaps I am misunderstanding your issue. How do you enable observer mode? Can you provide a screen image of a Jira email where you were previously able to see images for attachments on the issue?

@Rik de Valk _Brainboss_ I believe your JQL would get you a list of multiple issues in multiple open sprints. {{lookupIssues.first}} would put the focus on just the first issue in that list {{lookupIssues.first.sprint.endDate.max}} would look at only the open sprint for that first issue. All other open/active sprints would…

There are no native JQL features to select issues based on comment author or comment dates. The only native JQL feature related to comments is to search for comments based on the content of the comment. Reference: https://support.atlassian.com/jira-software-cloud/docs/jql-fields/#Comment You would have to find other…

@Hari Shankar Gadamsetty In the Web Request URL: - replace jira.atlassian.net with the URL for your Jira instance - replace 9 with the ID number for your Scrum board. That shows in the browser URL field when you are viewing the board. In the Headers: - replace TokenGoesHere with you encrypted API token. Refer to the…

Hello @sravani vennapusa If you have only native JQL capabilities there is not a method to create a JQL that selects issues based on the date and author of comments. What you might want to consider is adding a custom field called "Date of last comment by Reporter". You could use an Automation Rule triggered by the addition…

Hello @Hari Shankar Gadamsetty Welcome to the Atlassian community. What criteria would you use to identify that the sprint should've been started? Would you want to compare the Start date of the sprint to the current date? Similarly what criteria would you use to identify that the sprint should've been closed? Would you…

Hello @Medha Bhatt Welcome to the Atlassian community. I have flagged your post to raise it to the attention of Atlassian team members. They should respond to you within 2 business days.

Hello @Damir ACS Welcome to the Atlassian community. If I understand correctly you were using a specific email account to access Atlassian Cloud applications like Jira, but you no longer have access to that email account so you can no longer access the Atlassian applications. Is that correct? If that is the case, you will…

Are you recognized as logged in? Do you see an avatar for you in the upper right corner? If you are logged in you should be able to vote for the issue.

Thank you for the clarification. So you are view the parent issue, and you are referring to the table therein that shows the subtasks of the issue. I have the same experience as you. I found this change request documenting this behaviour and asking for a change. https://jira.atlassian.com/browse/JRACLOUD-93547

Can you also clarify what you mean by "I cannot click in the Start Date field at all"? Where are you trying to click into that field?

Hello @deseymour Can you provide a screen image to illustrate your view, and a screen image to illustrate how you are trying to find the field to add to the view? Are you working with a Software, Business, or Service project? I was able to add a Start date field to the List view in my Company Managed Software project and…

Hello @Lori Pickering Welcome to the Atlassian community. If you are trying to delete an issue/work item from a project you need to have the Delete Issue permission within that project. Being the Administrator for the Jira project/space or the Organization administrator does not automatically give you that permission.…

Hello @Adrian Cano Welcome to the Atlassian community. The process for importing a Confluence Space into a Confluence Cloud instance is documented here: Import the space content to the destination site 

Adding to this... @charu did not explicitly say if they are using JSM Cloud or JSM Data Center, but referenced a document for JSM Cloud. Adaptavist ScriptRunner Behaviours is not support for JSM Cloud project yet. https://docs.adaptavist.com/sr4jc/latest/features/behaviours/behaviours-supported-fields-and-products

I recommend that you change the JQL in your trigger to reduce the number of issues it is retrieving. Rather than getting all the issues at once, perhaps add a criteria for created > date1 and created < date2 There is a limit of 999 items that can be retrieved by a Scheduled Trigger JQL, so you need to change the JQL to…

Do the field configurations for the types you want to change to include Required Fields that are not required in the current type? Are you also needing to set/clear/change field values as part of this item type change? From the image you provided it looks like it will allow you to change the type to Feature Subtask. Does…

Hello @charu Welcome to the Atlassian community. I don't know if there is a way to hide those values using the original fields. A possible work around would be to create two custom fields with limited options and make those two custom fields available in the portal. Then use an Automation Rule to update the original fields…

Hello @Paweł Baranowski Welcome to the Atlassian community. When did you receive the notification of deactivation? Did the message include a reason for deactivation? Atlassian reserves the right to deactivate Free subscriptions due to inactivity. Typically the inactivity period is 120 consecutive days of not accessing the…

The functionality of a "software" Kanban board and a Business project native board is not identical. For example: In the Business board if an item has sub-tasks those sub-tasks are all nested under the parent item in the column that corresponds to the parent item's status, regardless of the status of the sub-tasks. In a…

Thank you for that additional information. Can you show us examples of the payload that you are providing with the API calls to show use how you are trying to set the field using id or any other attributes? Is the Team that you are trying to specify one that was created through the Advanced Roadmaps feature? Is it a Shared…

You have added the tags jira-software and jira-service-management to your post. From that I cannot determine if you are adding the comments through the JSM Customer Portal or through the Jira UI used by JSM agents. That could make a difference. Can you provide a screen image showing where you are accessing the Comment…

John's suggestion to use Bulk Change involves using the Edit operation instead of the Move operation. And then the Change Issue Type action. In this case if the subtasks use the same workflow and the same fields/screens then this is a better solution than using Automation.

You're welcome. If I have adequately answered your question please consider clicking on the Accept Answer button to mark your Question as Solved. That helps others searching the forums find posts that have validated solutions.

Hello @Antonio Marusic Welcome to the Atlassian community. Reviewing the issue you referenced it does not mention giving the permission specifically to Customers. It mentions only giving it to "users" that don't have a JSM Agent license. I see that the comments in it indicate it was fixed by the solution…

Hello @William Camilo Melo Echeverri Welcome to the Atlassian community. What steps are you executing to send the "history of messages" to the recipients? Here is one article that talks about work-arounds for sending attachments via email:…

Hello @Miriam Rincón As per this article Notifications do not include the actual attachment, so there will be nothing to view when in the received email. https://support.atlassian.com/jira/kb/how-to-send-customers-a-notification-with-the-most-recent-attachment-using-automation/

Hello @Jagadheesan Nallasamy Welcome to the Atlassian community. Can you provide more information about this scenario? Were you trying to add a comment through the Jira UI or the JSM customer portal, or through some other means? Have you reported this problem to your Jira Administrators? Be advised that this is a community…

The Jira Data Center product and the Jira Cloud product are separate products with separate licensing costs, separate infrastructures, and separate databases. You cannot co-mingle them in the manner you are suggesting. If you had a Jira Cloud instance you would be able to create Roadmaps only referencing the issues in that…