Trudy P Claspill Community Champion

That's great! Glad I could help. If my responses helped you address your problem, please consider clicking on the Accept Answer button. That will mark your Question as Solved which helps others searching the community find posts with validated responses.

Hello @Reinhard Karbas Welcome to the Atlassian community. Can you show us the details of the configuration of the validator please? I don't have access to a DC instance with JSU at the moment. Just looking at the documentation for JSU for DC I'm not seeing how you can set up the Date Compare validator to compare to now().…

Hello @Vandana Mandal Are you using Jira Cloud or Jira Data Center? If you are using Jira Cloud you might find this article I wrote helpful. It talks about how to solve the problem you mentioned using Automation Rules. Updating dependent task's dates when predecessor task date changes 

Thank you for that additional information. What is the type of the source project and the type of the destination project? Team managed or Company managed, and Software, Service, or Business. Please walk us through what you did. What screen did you start on? What filter are you using to select the issues? How did you…

Hello @Chad Parker When you say "Team" do you mean the teams that can be created through the Teams feature in Jira? If so, with JQL there is no way to get a list of the members of a Team to which the "current user" belongs. Not quite the same thing, but there is a change request about being able to use the membersOf()…

Hello @GlenellRosburg What is the exact filter you are using? What is your evidence that Tasks are not being included in the plan? Do you have any filters activated when viewing your plan? What are the details of the settings in your Plan for ...? - Work in your Plan > Plan Scope - Work in your Plan > Removed work items

Hello @Wendy Umbriac Your screen image does not include the top of the Backlog list section of the Backlog Screen. That is where the Create Sprint button would appear. Do you see it there?

Hello @Synergim LLC Welcome to the Atlassian community. Prior to your recent attempt to access the data, when was the last time that you accessed it? Atlassian reserves the right to deactivate Free subscriptions due to inactivity. Typically the inactivity period is 120 consecutive days of not accessing the instance. As an…

Hello @Louis Veillette Welcome to the Atlassian community. Have you explored the Canned Responses feature? It might suit your needs. https://support.atlassian.com/jira-service-management-cloud/docs/reply-faster-to-your-customers-with-canned-responses/

Hello @Maxine Freedman-Thompson Welcome to the Atlassian community. The CSV file needs to use a comma as the delimiter, not a semi-colon. Have you done something to tell Jira that you are using a semi-colon instead? I did not find a way to do that (yet). Into what type of space are you trying to import the data? Get that…

In JSM you can create a Form to use during issue submission in the Portal. In that form you can add fields and link them to a field in the issue, or have then not linked to a field in the issue. You can also create sections in the form to contain fields, and set the sections to conditionally display based on other fields…

Hello @Thomas Brennan If you drill into the details of that aborted rule execution, what else does it say? Can you share the details with us? There are other reasons than the monthly rule usage limit breach for a rule to be aborted. There should be more details in the rule execution log entry to tell you which limit was…

Hello @ereynoso931 Are you talking about your user account (the credentials you use to log in) or your product subscription (the Jira product) being deactivated? I suspect you are talking about your product subscription. When were you notified about the deactivation? Prior to your recent attempt to access the data, when…

Hello @Nathan C Welcome to the Atlassian community. What was the filter that you used to select the issues? Are they all from the same source project?

Hello @Arul Subramaniam Are there page restrictions set on the page or on its parent page or a page farther up in its heirarchy? If so those restrictions will have to be removed before you can move the page? If you want to retain the restrictions you will need the Restrictions permission in the destination space.

Hello @Arpan Brahmbhatt Welcome to the Atlassian community. What happens when you try to add users to the project? If you get an error message, what is it? Are you trying to add an Agent or a Customer? What type of subscription plan do you have for JSM?

Hello @J Roberts Only applicable search templates will be available. If you have created a generic Selection List field, the User Picker & Group Searcher template is not applicable to that field type. That search template is applicable only to User Picker and Group Picker field types.

Hello @Sri IT Services LLC First note that the API you are using has been deprecated. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-get You should be using this API instead:…

Hello @charu I am looking more closely at your use case and reference document because I have not implemented this before. Having completed that review I conclude that my previous answer was incorrect and will not work. I apologize for misleading you. I had initially thought that you could remove the top values for Impact…

Hello @John Funk You appear to be missing a ")" between .value and }} in your Create Variable action.

Hello @Mihir Ruparelia Yes, this is possible. You can use the Automation for Jira feature to create a rule that runs on a Schedule, selects issues that meet your criteria, and sends an email to the Reporter. Some things to consider * What if the reporter already updated the item? Is there a window of time preceding this…

Hello @Robert Schneider To the best of my knowledge the native Jira email handlers cannot open .eml files and process their content to create issues. I've never seen any documentation that is possible or heard of anybody doing it. I asked Google the same question and it told me it was possible, but when looking at the…

Hello @Shawn Wallace Were you able to figure out the answer to your question? Do you still need advice on this?

Hello @Shawn Wallace Welcome to the Atlassian community. Are you asking about how to add 200 specific user accounts to Guard, or are you asking about increasing your license user tier?

Note that you must be a Jira Product Admin or a user with the global permission for Make Bulk Changes to use the CSV Import functionality.

Thank you for that clarification. What you refer to as Observer Mode is also known as "Watching" to issue. Going back to my original answer, according to Atlassian's article the attachment files are not included in the email notifications that they send, so images attached to the issue would not be viewable as images by…

I have figured out the code to check the value of the child level for "Levels 1 and 2" field, but not the setting of visibility options for the parent level of "Levels 3 and 4". Looking at the ScriptRunner Behaviours documentation I see that getValue is supported for the SLC field type, but setOptionsVisibility is not. So…

Hello @Michael Green You can use JQL to search for issues where the Team field is set to a particular team, i.e. Team = "Team Guava" but it is not possible currently to search based on the issue Assignee being a member of a team such as can be done for members of a user group, i.e.…

Thank you for that clarification. I am trying to replicate your experience. What steps are you taking to generate that invitation? I am on a free version and I generated the invitation from https://admin.atlassian.com The text in the resulting email does not include my name. It says simply: "Your admin invited you to join…

Hello @Jeep Hauser Welcome to the Atlassian community. To change the URL for your site refer to this document: https://support.atlassian.com/organization-administration/docs/update-your-product-and-site-url/