Trudy P Claspill Community Champion

Hello @James Crowe Did either of our responses help you resolve your issue?

Thank you for the clarification. As I mentioned I saw discrepancies in my own testing when reopened sprint contents displayed correctly immediately in the Backlog view showing both closed items in the sprint and any that were moved back into the sprint, but the sprint content did not display immediately in the Board view.…

What are the custom fields types for 19616 and 10303? Consider logging the values of those fields, and the math expression from your Create Variable, into the audit log to see if you are getting the expected values

Hello @David Wiles Kotch Welcome to the Atlassian community. To reactivate a deactivated Jira subscription follow the guidance here: https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ There is a limited grace period for reactivating subscriptions. It can be as little as 15 days or as…

Hello @Corey Hampton There was an active incident impacting most of the Cloud products including the Admin Hub. It has been resolved, but you can find the information about it here: https://guard.status.atlassian.com/ If you are continuing to experience issues, I recommend that you open a support case with Atlassian:…

Hello @toannv26 Welcome to the Atlassian community. I suspect there may be a problem with your use of the diff function in the math expression you use when creating your {{diffday}} variable. Can you add a Log action after creation of that variable to log the value of it? I suspect this is the case because no value is…

Hello @Iglulabs Welcome to the Atlassian community. Please review the responses to this earlier post that is almost identical to yours: https://community.atlassian.com/forums/Jira-questions/Storage-stuck-at-2-GB-on-Jira-Cloud-Free-plan-even-after/qaq-p/3162902

That is probably the case. For an authoritative answer from Atlassian complete the form here to submit your question to the Licensing support team. https://www.atlassian.com/company/contact/purchasing-licensing#/ I think it is important to note that Atlassian doesn't "just" decide to deactivate subscriptions and delete…

In my opinion there should be a permission related to changing an issue's Data Classification like there is for Issue Security. Let us say the Project Admin has set the default Data Classification level to one that is in a Data Security Policy to prevent Export, I don't think it is appropriate for any user with Edit Issue…

Hello @Phyllis Kai Qi YONG Welcome to the Atlassian community. There is a grace period after deactivation when the subscription can be reactivated and the data restored. You can find guidance on reactivation here: https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ You want to follow the…

Hello @Duc Thang TRAN Thank you for trying to answer my question. That document concerns setting the default Data Classification level for a Jira Project (Space), which in turn users the default value for each Issue (Work item) in the project/space. My question is what permissions are required to then change the value for…

You are redirected to the Community because opening Atlassian Technical Support cases is offered only to customers that pay for their subscriptions. I have flagged your post here to raise it to the attention of Atlassian team members. They usually respond within 2 business days.

I cannot supply you with an ETA. I am just another user of the Atlassian products. The document for Maintenance Windows says what the normal maintenance window duration is. If you are using a paid subscription, your administrators could try opening a support case directly with Atlassian. The maintenance might complete…

Hello @admin Welcome to the Atlassian community. We are a user community, using our own Jira instances. We don't have access to your instance. Be advised that it can take time for the Storage assessment to be updated after you delete items. I have not found any documentation that specifies exactly how long it takes, but I…

Hello @Sanjeev_Kumar Welcome to the Atlassian community. It appears that you site is undergoing maintenance. As the message shows you can learn more about the maintenance windows by reviewing the document accessed through the "Maintenance Windows" link in the message.

We are using different terminology. The document I provided does not reference "boards". It is instructions for app subscriptions. Boards are one of the elements available within a Jira app subscription; Spaces, Boards, Filters, Work Items, etc. If I understand your statement correctly you started a new Jira app…

Hello @Ethan Curry Welcome to the Atlassian community. What kind of project/space does this concern? Click the three dots next to the Space's name in the navigation panel on the left. The pop-up will show the space type at the bottom and will say something like "Software Space Company-managed". You said that you ensured…

Hello @Kerry Howard Welcome to the Atlassian community. Were you using a free subscription to Confluence? If so, free subscriptions may be deactivated after 120 consecutive days of inactivity. If you were using a paid subscription those may be deactivated if payment fails and is not resolved. Multiple emails will be sent…

Are you saying that you successfully reactivated the subscription? Are you sure you did not start a new subscription? Did you respond to a prompt to specify a new site name? If you truly reactivated the pre-existing subscription then the data should still be present. When was the last time, before this, that you…

How long ago was the last time you successfully accessed the site/data? Atlassian has a documented policy that they reserve the right to remove unused instances. The cutoff is 120 consecutive days of inactivity and they send multiple emails warning that there has been an extended period of inactivity prior to that period…

Hello @Justin Golden Welcome to the Atlassian community. Is this a Free or paid instance of Jira? When you say you are the only user, are you the only user of this Jira instance or the only user of that particular board? What happens when you try to access the board? Do you get a message? If so, what is the message? When…

So the issue that is being sought in the second rule was created by the first rule, correct? Again, looking at the log from the second rule, the second rule was triggered 4 times. The second triggering of that rule, at 18:55:43, is the one that tried to execute the branch. If it had correctly found the related issue, which…

Hello @Anne Rommelfanger Welcome to the Atlassian community. Can you show us the the details of the step where you create the variable that you described here? Right now I have a variable that is checking what today's day count is {{now.convertToTimeZone("America/Chicago").format("e")}} Does the name you gave to the…

Hello @James Crowe Custom fields in a Team Managed Service space that have been added to the request form for visibility in the portal should be visible here when an agent views the request outside of the portal in the JSM UI. Make sure the section is not collapsed and hiding the details from view. If that doesn't resolve…

Is there a user named "John" within the same Customer Organization as the user searching for John? Does "John" have access as a Customer to the JSM project?

Hello @Inayatulla Shaik What is the scope of your Behaviour? Behaviour is a feature of the Scriptrunner app from Adaptavist, not native Atlassian Jira functionality. Have you contacted support for Scriptrunner?

Hello @Karthiga_Sethuraj Welcome to the Atlassian community. Have you tried refreshing your screen? Have you retried in another browser app or a private browser window? Have you granted access to another user to edit this plan to see if they have the same experience? Let us first get answers to those questions, and then we…

Hello @Simon Huprich Welcome to the Atlassian community. In the log output: Is one of these issues the one that should be found by the Branch? How is the issue that you want to link to getting created? The fact that in your JQL validation you found an issue does not necessarily mean that during execution of the rule an…

Hello @Svante Gustafsson Björkegren Do you have different approver user picker fields used across workflows in a single project? I think you will have to call out the approver user picker fields explicitly in the JQL, but I haven't any research on JQL related to approvals.

Hello @Ibrahim Adham Welcome to the Atlassian community. Unfortunately those Hash codes are meaningful only to Atlassian technical support. We are a user community here, not Atlassian technical support. If the problem persists you should reach out to your Jira administrators and they can open a support case with Atlassian…