Trudy P Claspill Community Champion

Adding to this... If the email needs to go to individual users, those individual users must be licensed users of Jira, have access to the issues through Jira, and setup uf the subscriptions to the filters themselves. A person cannot set up a filter subscription so that the output goes to another user. They can set up a…

I recommend that you work out the code using ScriptRunner Console. https://docs.adaptavist.com/sr4jc/latest/features/script-console With that you can test the results of applying the script to an issue without actually having to transition the issue. You can test your code against specific issues by replacing issue.id with…

Hello @smithee-solutions Welcome to the Atlassian community. Yes, there is such a thing as a paid Bitbucket Cloud subscription. You can find the pricing information here: https://www.atlassian.com/software/bitbucket/pricing This document details how to change your plan to a paid subscription.…

Hello @Mark Carroll Welcome to the Atlassian community. If your Confluence subscription was Free and you have not accessed it for roughly a year, then the subscription was deactivated and the data permanently deleted. Atlassian will deactivate free subscriptions if they are inactive for 120 consecutive days. They will send…

Hello @Dominic Farmer Welcome to the Atlassian community. You can find guidance on setting up your JSM project to get emails from an external email address here: Receive requests from multiple email addresses in your project > Add an external email address for receiving requests 

Hello @Jeren Wunder What are the details of your Send Email action? The email generated will include only the content you specify in that action. It does not automatically include issue information unless you add to that content the smart values to obtain that issue information. If you want a single email generated that…

What results are you getting? Have you tried testing the code through the ScriptRunner console and adding statements to show output in the console?

I reread your post and I see that you said that from the Create issue dialog you can hit Create and the issue creates without any additional input from the user. In that case I would still click the ... button and make sure all fields are revealed, and double check that the ones with asterisks match the ones filled in…

Hello @Boeing_ Nick Welcome to the Atlassian community. When you say that all the Required fields are filled from Plans do you mean all the fields shown in the Create dialog that have a red asterisk? Have you clicked the ... button in the upper right corner of the create dialog and clicked the options to ensure all fields…

Hello @Heidi Fernandez Have you considered using the Linked Issues Condition instead? Then you don't have to write a script. But, in that case, the transition would not even be available if the "child of" linked issues are not in the appropriate status, and there would not be any explanation available to the user. There is…

Bonjour @Rebeka BOUAZOBOLA , Bienvenue dans la communauté Atlassian. Ce document fournit des instructions sur la gestion de vos modes de paiement pour les abonnements aux applications : https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/ Vous trouverez des informations générales sur la…

It is available only as part of the Service Collection according to the FAQs on this page. https://www.atlassian.com/software/customer-service-management

That is confusing since the API also documents that it will return a 401 "if the authentication credentials are incorrect or missing."

Gracias por compartir esa información. Esto indica que iniciaste sesión correctamente en Jira, pero la página/URL a la que intentabas acceder no contiene información disponible. ¿Podrías compartir con nosotros la URL que aparece en tu navegador cuando se muestra este mensaje? No incluyas la URL base…

Hello @Winston_Dang Welcome to the Atlassian community. You could ask your Jira Admins to open a support case to report that issue to Atlassian Technical Support to ensure that the issue has been added to their backlog.

Hola @Gaspar Elias Guerrero , Bienvenido/a a la comunidad de Atlassian. ¿Cuál es el mensaje de error que recibes? --- Hello, Welcome to the Atlassian community. What is the error message you get? I can't log in to Jira, I get an error message

Hello @Nick Daniele When asking for help with an Automation Rule it will better enable us to help you if your provide screen images showing us your entire rule. How are you creating the new work item? Are you using the Create Work Item action of the Clone action? What type of Space does this concern? I assume it is a…

Looking at the examples shown here: https://confluence.atlassian.com/automation/jira-smart-values-math-expressions-993924866.html ...You should not have a set of curly braces around the entire expression. Instead it appears that field references within the expression need to each be enclosed in double-curly braces. And if…

Hello @Christopher Johnston Have you provided that feedback directly to Atlassian through a support case? If not, I suggest that you do that, and ask for the issue ID for the change request so that you can Watch it and share it with others so they can add their votes. Since this is a user community, it is not the best…

Hello @Jeren Wunder In your SLA configuration add the status to the Pause counting time during section.

Also confirm that the senders of the email have permission to update the issue (i.e.are Request Participants on the issue) that they are trying to update via email. If they are not Request Participants or otherwise have permission to view and edit the issue, then their emails will result in new issues being created.

Hello @Jacob Unsworth Welcome to the Atlassian community. I see you added a tag for Tempo to your post. Is Tempo being used to log the time and generate the report? I don't work with Tempo, but here are some things I would check: Identify the issues against which the missing time is logged. Is all the time logged for these…

@Kendra F_ This is a wonderful addition! I have a few questions: * Can you provide a more detailed timeline of when this open beta will deploy to various systems? Is it going out based on subscription plans? * Where can we find documentation for the formula syntax and available functions? * In my One Atlassian environment…

Hello @eudaiTec Admin Your Organization Admin can attempt to reactivate it following the guidance here: https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ Be sure to follow the first section about reactivating an inactive subscription, not the second section about reactivating by…

Olá @luiz_nascimento , Quais foram os passos que você seguiu para criar este quadro Kanban gerenciado pela empresa? Você criou apenas um quadro Kanban ou criou o projeto inteiro com um quadro Kanban? Se você criou apenas o quadro Kanban a partir de um projeto ou filtro já existente, talvez você não tenha acesso ao projeto…

Hello @Nick Kramer Welcome to the Atlassian community. First be advised that this is a user community, not the correct method for contacting Atlassian Technical Support. I say that because in your post you included "Questions for Atlassian Support". If you want to work directly with Atlassian support on this, your Jira…

Assuming I am looking at the same thing you are... What I've learned so far: If I use an API call like this to see all the fields in a JSM project where the Affected Services field has been set: https://mysite.atlassian.net/rest/api/2/issue/TCSMC-1?expand=names ...I find that the Affected Services field corresponds to a…

Hello @Sidra Shakoor This is not an area I'm very familiar with. Can you confirm for me that you are talking about the Stakeholders field in the Services that are listed under the Operations area for a JSM Cloud project?

I went to the Atlassian Technical Support portal and asked the AI bot there "What permission is required to change the Data Classification level for an individual work item?" There response was: To change the Data Classification Level for an individual work item in Jira Software (Cloud Premium), you need the Edit work…

I see that you opened a separate Question asking about alternatives to the Delay action for use in Free and Standard Jira Cloud plans. https://community.atlassian.com/forums/Jira-questions/Best-way-of-delaying-a-branch-execution-in-Free-or-Standard/qaq-p/3162812