Trudy P Claspill Community Champion

@Sidra Shakoor I discovered more information I wanted to share here. If you are selecting those Services through the Affected Services field in your JSM items there are some pieces of information you can get about those services, but unfortunately not the Stakeholders. Refer to:…

TL;DR Look for courses in the Learning link at the top of the page, review documentation from Atlassian, experiment with the rule templates, and review Questions in the forums that concern Automation. ---- What we did was get "smart values". Different smart values are needed depending on the circumstances. There are…

Looking at the trigger you have it set up to run once per week (1) and the next run will occur on Dec. 22 (2) The rule will not run immediately when you save a change. It still runs on the schedule you set. If you want to manually trigger it to run immediately you can select the "Run rule" option from the actions menu.…

Hello @einat.parran Welcome to the Atlassian community. I personally don't recall if that option was present previously, but I see this open change request asking for that very feature. https://jira.atlassian.com/browse/JRACLOUD-87403

Hello @Saba Kasrelou Welcome to the Atlassian community. This is a known limitation. Refer to https://jira.atlassian.com/browse/JRACLOUD-83172 And there is a known bug on this functionality showing that specific error for Company Managed projects. I believe it is affecting Team managed projects also.…

Thank you for the additional information, @Saleem Raza When you talk about dependencies, are the things that are depended on going to be Work Items within Jira? I recommend tracking dependencies by linking work items to each other. You can use the native links types that are available, like "blocks" / "is blocked by", or…

The user's email address may not show in that listing. If their Profile is set to not display the email address, then you would not see it in the listing. If you go to Teams and look that user up, do you see their email address? To look at the Notifications configuration for internal users for a Service space Team-managed…

Hello Jeren, Have you reviewed the Audit Log for the rule execution to see what information that has? Notice the Audit Log link on the right above the Send Email configuration panel. If you click on that it takes you to a log for that rule with an entry for every time you saved an update to the rule and every time the rule…

What type of Space does this concern? Find that information by clicking on the ... next to the Space name in the panel on the left. At the bottom of the resulting pop-up you'll see text like "Software space Company-managed". What text do you see there?

Thanks @Bill Sheboy . I was trying to ascertain if it was and have not been able to find a definitive answer. I saw several community post where it was included in answers that were accepted, where the author said the problem was solved, and the tags indicated the post concerned server/DC.

Hello @Saleem Raza Welcome to the Atlassian community. Are you using Jira Cloud or Jira Data Center? If you are using Jira Cloud, what type of subscription are you using - Free, Standard, Premium, or Enterprise? What is your definition of "internal" vs. "external" dependencies? Is the boundary based on whether or not the…

Hello @Emily Scott Welcome to the Atlassian community. What steps did you go through to grant that user admin access to the space? Was the user already a licensed and active user of your Jira instance, prior to you granting them admin access to the space? Being granted admin access to a space does not automatically mean a…

Hello @Jeren Wunder key is the ticket number; i.e. ABC-123 I believe what you are referring to as "title" is the summary of the ticket which shows here: If you set up the email content as I have shown the each ticket's number and title will be listed in the email.

Hello @Daniel Ronnstam There are several elements to giving a user access to an agile board that references a Company Managed project. * The user must have the Jira User app rule assigned to them (be a licensed Jira user). * The user must have the Browse Projects permission within the permission scheme associated with the…

@Rik de Valk _Brainboss_ But Jira never sends out notifications about actions triggered by yourself. That is not true. Jira does send those notifications. However it is a personal Notifications Setting option to disable that.

Hello @McKenzie Cairns As this is a user community it is not the best method to make feature requests known to Atlassian. I recommend that you use the Feedback option available within Jira from the Help option. That will send your request directly to Atlassian.

Please show us the exact text you are using. A screen image would be ideal.

Yes, that solution would require support from from the IT team.

For your JSON this should work: { "fields": { "Target start": "{{issue.Original Data Field.toDate('yyyy/MM/dd').jiraDate}}" } }

Hello @Checalomexico Welcome to the Atlassian community. How long ago was the last time you accessed the documents? Atlassian has a documented policy for deactivating inactive subscriptions after an extended period of inactivity. That period is 120 consecutive days. Before deactivation multiple emails are sent to the…

Hello @Phuong Do Welcome to the Atlassian community. Instead of using the email handler intended for Software spaces have you looked at the option to specify an external (to Jira) email address in the JSM space configuration?…

Hello @STEC - Gabriel S. Arena Welcome to the Atlassian community. We are a user community. We are not Atlassian technical support. We don't have access to other users' environments. When did you cancel the product subscriptions for the site? There are stages that process must go through before the products are fully…

You may be trying to set the "Target start" built-in field, which is custom but is not the Date Picker custom type. Instead it is the "Target start" custom field type. I will get back to you on how to set that field with JSON (if one of our other smart community members doesn't beat me to it).

You should be able to select the destination date field from Choose fields to set and then enter a smart value to set it: {{issue.Original Data Field.toDate("yyyy/MM/dd").jiraDate}} Replace Original Data Field with the actual name of the source text field. The .toDate("yyyy/MM/dd") function tells the system that you want…

This code worked for me in the ScriptRunner console when I provided valid input in place of issue.id. It should work in the validator. import com.atlassian.jira.Componennt.ComponentAccessor def allDone = true def issueManager = ComponentAccessor.issueManager def issueLinkManager = ComponentAccessor.issueLinkManager def…

Thank you for that additional information. You said that the field you are trying to set is not a selectable field in your automation. What is the actual name of that field? Can you provide a screen image for where you are trying to select that field and not finding it? Date picker fields should be selectable in the Edit…

Thank you for that screen image @Jeren Wunder As I suspected you don't have any syntax in the Send Email content to include any information about the issues. You have to proactively include that in the content - it won't be added automatically. You have to add Smart Values to the content of the email to include details…

Hola @Rubén Acosta , Bienvenido/a a la comunidad de Atlassian. Esta pregunta se publicó originalmente en 2015. Según las directrices de la comunidad, no se recomienda añadir comentarios a publicaciones con más de seis meses de antigüedad. https://community.atlassian.com/forums/custom/page/page-id/rules-of-engagement Si…

Hola @Rubén Acosta , Bienvenido/a a la comunidad. ¿Esto ocurre con todas las solicitudes en su proyecto de servicio? ¿Ninguna de las personas especificadas como responsables de la solicitud recibe la encuesta? ¿Solo la persona designada como responsable de la solicitud la recibe? ¿Los clientes reciben otras notificaciones…

Hello @Andy Tran Welcome to the Atlassian community. What type of project/space is this automation being used in? Get that information by clicking on the ... button next to the project/space name in the panel on the left. The Space type will display at the bottom of the pop-up and will be something like "Software space…