Mykenna Cepek Expert

Have you (or your colleagues) contacted Atlassian Support at all about the "Jira was slow to respond..." message? Since you've seen it a bunch of times, it might be worth opening a ticket. Did you try using Re-fetch in strategic spots in your previous "all in one" rule? If not, it might be worth combining these two rules…

I have several thoughts on what you're experiencing. * Your first screenshot confuses me a little. The Audit Log shows a "Re-fetch issue data" step, but I don't see that in the Rule Details in the left margin. * I've also never seen the "Jira was slow to respond..." message before. Are you seeing that "Re-fetch"…

The "New Editor" was rolled out, not that long ago, and some things did change. Maybe you can add some detail about your use case. This is tagged for Jira, so are you talking about a Dashboard? Since you mentioned panels, maybe you were using Confluence? More information will help us to help you.

I believe you use this format: <https://slack.com|Slack> Tested and confirmed. Bonus: surround with asterisks for bold text: This is *important* Hyper-bonus: see all the markup options here, with a cool interactive option to experiment... https://api.slack.com/reference/surfaces/formatting

Otherwise, I find that I always get stuck here:

I know that 100x100 and 256x256 doesn't sound that different. But the latter is 655% larger. You might also try tracing the load time with Chrome developer tools: "View > Developer > Developer Tools > Network", then "Clear", then reload the page. Did you try the page-copy test I suggested? How did that turn out. Maybe…

If you don't need the images at that full resolution, then scaling them down will likely improve load time. We have a "company directory" page with dozens of rows, and one column with employee headshot photos. To ensure it loads fast, I resize each new picture to 100 x 100 pixels. That's good enough for this purpose. A…

Do you currently have a sandbox already for that instance? If you do, then you will not see the option to create (another) sandbox. admin.atlassian.com will show a section with a "SANDBOX" lozenge if you currently have a sandbox for that instance.

There are folks who will discourage you from using Team-Managed Projects, and they have some reasons that are quite valid for many organizations (different processes for similar teams, various project limitations, etc). However, for a team that strongly wants to self-manage their process (albeit in a Jira silo), it can be…

I suspect the Jira API could do it, but that's still writing some code (outside of Jira Automation).

To remove an Issue from a Sprint, you simply remove that particular Sprint from the Sprint field in the issue. Unfortunately, the easy approach to this in Automation doesn't seem to allow you to remove just one Sprint from the Sprint field. The only option in the "Edit Issue" action is to clear the field. This has the…

This plugin is expensive, but probably would do what you want. Essentially you'd pick the template with your signature first (before typing your response). https://marketplace.atlassian.com/apps/1211016/canned-responses-pro-templates-for-jira?hosting=cloud&tab=overview A different approach would be to find a keystroke…

Please add a new question here instead. That will encourage other responses too.

I've worked with a lot of small/medium and relatively new companies in recent years. For those that don't have an intranet, I offer Confluence as one! By building out just a simple skeleton at first, the investment is tiny -- but the value is easy to see. I like to model it top-down based on the business, starting with…

Yeah, looks like you're probably on an older Jira Server version. My response assumed you were on Jira Cloud. I wasn't sure, since the question was tagged with an unknown Jira hosting type (Atlassian: make hosting type more obvious for users, please!!) Your settings will likely show differently, and I believe you access…

Firstly, if you haven't already, review your Personal Settings to ensure that they are set to match what you want to received: Admittedly, these are very broad settings. That's why I go into two further areas below... - - - - - - - Next, review and ponder the controls that Jira offers at the Notification Scheme level. Your…

It seems like the auto-scheduler algorithm could assume that an issue with multiple releases should be scheduled to be completed for any of the releases. But the single-release behavior is baked in now, and as noted, it's unlikely to change. For those wanting to vote up this feature:…

Wow, you're right. Bad assumption on my part. I would have liked to add strikeout to the stuff I got wrong in my original answer. I added a NOTE instead. Hint: the "Fix Versions" field is plural for a reason. :-/ Some further testing shows that Advanced Roadmaps only seems to show an issue under one of the Releases that is…

NOTE: Half of what I wrote here is WRONG. See remainder of the thread below. The short answer is: that's just how Jira works. The "Fix Version" field (aka Release or Version) is not a multi-select field, it can only contain a single value. That field (and only that field) is what Jira uses for Advanced Roadmap releases,…

Rereading all you've posted here, Jonas, I still think you could accomplish this with one rule, manually invoked (once per template use), to replace all your placeholders users/roles with actual team members for the target project. It would require you to customize the rule with the target team members before executing the…

I commented on the thread you linked above, Jonas. I noted that I was able to retrieve the Project Lead just fine in an automation rule in our Jira Cloud instance. Perhaps the issue you experienced is fixed? I find it odd that it would work in some instances and not others. If it still doesn't work for you, maybe report it…

You can check a few things on your end: * Are other users (admins, or non-admins) experiencing long load times too? * Does the Atlassian Status Page show something other than "Operational" for Confluence at the time? * Have you tried using a different browser to check the speed for the exact same operation? If it's much…

First try accessing the "Contact Administrators Form", which you might find here: https://equifax.atlassian.net/wiki/contactadministrators.action Confluence admins can turn off that form globally for Confluence for your company, so it might not work. The only other options you have are to: * Ask the person who have you the…

Seems to also be working for me. This is with a Company-Managed (aka Classic) Project in Jira Cloud Premium:

Keep in mind that most (all?) add-ons have a 30-day trial period. So if this a one-time thing, the suggested plugin might work well for your use-case.

I agree with Rodrigo that, as an Admin for these products (Atlassian or otherwise) we have a complex responsibility. The user-facing aspect can make all the difference in how people feel about the product, how willing they are to use it, how likely they are to ask for help, etc. Here are a few ways that I try to ensure…

Like you, I'm frustrated when I feel like I'm missing something, and can't get it to Just Work. Would love to hear back (here) with what you figure out!

Automation can certainly perform actions when an issue is created. But to add a "link to a Confluence page" to an issue will require using the API. Automation rules provide an easy way to handle links between issues (e.g. "relates to", "blocks", etc). But I don't see an easy way to link from an issue to a Confluence page…

There's nothing inherent in Automation that will assign an issue. It would be explicit in a rule. So maybe review all the other rules you listed to see if any of them are assigning the issue. It's also possible to assign an issue as part of the workflow. So you might also want to review the Post Functions in the…

Check the Configuration for the Plan, specifically under Source Data > Exclusion Rules. By default, I think issues older than 30 days are quietly excluded from the plan. We change that setting to 365 for every new Plan we spin up. Review the other exclusions that might be set here. For example, you can exclude all issues…