Mark Higgins Community Champion

Hi Lavanya, From what I understand, the Help centre will search your 'Knowledge Base', when someone enters details into the search. If a confluence page (as in a help article) is in existence, then it will start to display. Hence, when the previous tickets where created, the Khowledge base needed to be built and then added…

Hi Laurena, Assuming that you are 'novices' and that you are not setting up JSM, a good place to start may be: https://www.atlassian.com/software/jira/service-management/product-guide There are no 'manuals' anymore, it tends to be training courses, web pages and you tube. Hope that helps Mark

Hi Alex, If your single portal, is the only one featured, then the 'others', if there are any, are hidden. It's still a two hop process, but it should be simpler for customers to know that, this is the only portal. There isn't a way (that I'm aware of) of removing the Help Centre, as it's designed to become the one-stop…

Great to meet you as well Vicki, and so happy that you had a great time.

Understood. it just so disappointing. I feel like Sam Niel and the Dish, ' a bloody cyclone decides to park itself here!'

Hello all, The day has arrived, and so has the weather. Pls take care it getting to and from the venue and we look forward to welcoming everyone. Mark

Hi Team! 7 more sleeps until we can meet in person at the Zoo!! We have a great line up, and the usual Atlassian gear, food, drinks, its going to be awesome. We have 150 people who have RSVP'd.. which would be a record Sydney turn-out. Looking forward to seeing everyone!

Hi Janna We have multiple SLA's : Time to resolution So in the example there are 5 goals, that are evaluated from top to bottom, so we start with is it low and then move up to highest, and the calendars are key for the clock to work as expected. If your P3 for example, are only from 8am to 6pm, Monday to Friday, then a…

Hi Janna, You should be able to create the JQL with priority = highest and (issuetype = incident or issuetype = servicerequests) However its not something we require at present? Pls let me know if it does / does not. Cheers Mark

Hi Janna, Your SLA's are similar to ours. We have two calendars, one is a business operation calendar that runs from 8am to 6pm, Mon to Fri, and the other is the Default 24/7. The low and medium work on the ITO calendar and the highest / high on the default. Let me know if that helps? Mark Would help if the pictures where…

Good course, and definitely worthwhile. The reports are effective, if the Jira data entered is effective. Thanks

Great to hear, looking forward to meeting up.

Hi @Liron Welcome and great to have you here. We are running a session on 11th Feb, on JSM, and would love to discuss other items for the future. Mark

Hi Reshmi, Thanks for reaching out, and we do receive a number of requests for more details on Advance Road Maps. I have personal experience in attempting to implement it at our office and came up a little short. I will make contact with Atlassian or one of their partners who may be willing to present. Cheers Mark

Thanks John, I'll reach out to Atlassian Product to se if they will share their road map and timeline. Regards Mark

Welcome Heba, The start of a wonderful Atlassian journey, tools that will delight and increase your ability to get stuff done.

Hi Grace, Great to have you join the community. We are looking for our next event to be in April, so hoping you can make it. Mark