RJ Gazarek Atlassian Team

@v.kaya I don't think we offer geo-restriction, but honestly, it doesn't offer much security, since it's very easy to spoof your IP as coming from any country around the world with a very simple VPN connection. Your best bet is to implement IP restriction, to make sure that connections are only being made from your…

@v.kaya another area you can look for answers is in our CSA: https://cloudsecurityalliance.org/star/registry/atlassian/

Hi Kaya - did you read through our Trust and Security page that I linked above? https://www.atlassian.com/trust/security/security-practices#encryption-of-data 

Hi @Torsten Klaus I'm so sorry, I meant to link our data residency documentation page in my last reply: https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency-and-realms/ this page tells you which products and types of data we store in which region depending on the region you choose in…

Hi @Volkan Kaya For your questions regarding the encryption, access control, backups, and general data protection: please have a look through this comprehensive security page on our Trust site: * https://www.atlassian.com/trust/security/security-practices#keeping-data-secure I've directly linked to the part of the page…

Hi @Volkan Kaya ! Just letting you know we see your question, your question spans multiple different people in our department, so we're working to gather those people to help answer, so we may be delivering the answers in parts as we enter, for example, I'll address your data residency questions. Some of these questions we…

Hi @Torsten Klaus ! We can tell you where the data is stored, that's relatively easy for us. As far as the agreement between AWS and Atlassian. Let me take this feedback/ask back to the privacy/legal team and see if we have something around this already.

@Thomas Dörfler oh yeah for sure! I'm also not sure I'd call it a burden really. A lot of AWS allows us to move quickly and build really amazing products in the cloud for our customers. If we had to rearchitect this across multiple cloud providers (again not saying that's out of the question) we would be nowhere near…

@Martin Bayer _MoroSystems_ s_r_o__ join us in the discussion group and read through some of the threads and discussions going on there. If you still need more clarity, then feel free to ask anything specifically and I'll try my best to answer it and clear it up! 

So it's not necessarily artificial as we dig into these with customers. And yes there are two different areas where "personal data" can be stored. That which is in your profile/user account, which we store and control, and meet the legal obligation of GDPR. And then there is data that our customers store within our…

Hi @Marcel Ringler Because of your commitment to your clients, you may have to consider altering how you leverage Jira/Confluence and ensure your employees aren't storing overly sensitive data in Jira/Confluence. Making sure that Jira is used just to track the progress of work, and Confluence is used for collaboration.…

Hi @Scion thanks for your questions and feedback. What you're touching on has to do with our cloud policy in general as well as comfort level with using any SaaS vendor, and doesn't really touch much on data residency specifically, which this thread is meant to collect feedback for. I won't be able to answer these, I'll…

Hi @Marcel Ringler - just to provide some clarity, I'll add your feedback looking for a Swiss datacenter. Right now, we are limited to where AWS has a presence first and foremost, followed by where the majority of our customer demand is. Right now AWS does not have a swiss presence, although I believe it's on their plan to…

HI @Marcel Semmler - thanks for jumping in and providing your feedback and input! I'd love to hear a bit more about wanting to see data residency for user account data. And want to level set on the different types of "user account" data, because when I bring this up to EU/Germany customers. They share the same sentiment…

Hi @Andreas Sumper - hopefully this week, I'm working to get the private feedback group setup, and then will start sending links to posts like this, for people to provide feedback. We're still early stages of design and prototyping, and the goal is to have something tangible (MVP) for the group to test by the end of this…

Hi @[deleted] - I would love if you'd be willing to go a little more into details with your concern here, and if you're more comfortable doing so over a phone call, I'm happy to do that as well. So first thing, I agree 120 employees is probably not economical to purchase Enterprise Cloud, unless you need some of our other…

Hi @Kristin Lyons & @Ignacio Pulgar - good to see you! And you're welcome, I want to make sure I'm keeping us open about our strategy and direction. Let me know if you have any questions, and don't forget to join us in our compliance & security group for more discussion and…

Hi @[deleted] So a few things to unpack here, to make sure we're on the same page. First is that we do offer data residency in the EU today for our Enterprise Cloud plan. We have two datacenters, one in Frankfurt and the other in Dublin, where we host the data. Today you have to be on the Enterprise Plan, and make sure in…

Great to hear @Jerome Skalnik We have lots of work to do here, and things to work through, but we know how important this region is to that part of our customer base, so we're committed to delivering it! 

Hi @Thomas Dörfler ! Okay so I talked with our legal and privacy team, because I wanted to make sure I was responding correctly. Some of this is a bit outside of my scope of responsibility but still wanted to try and help where I could, if possible. On your question: Atlassian+Amazon can/will update their terms of use. And…

@office one more quick follow up for you. what I would love to hear more about what are the concerns you have with moving to our cloud, because that will help ensure folks like me, are working to address those needs so you can move to our cloud. If you're willing to jump on a call with me and 1 or 2 of my fellow PMs, would…

Hi @office - probably a better question for some of the server specific threads, as I'm mostly responsible for data management in the cloud. We really do believe that the cloud is a great option for most of our customers, especially at that size. So definitely check out our roadmap and continue to make sure that our cloud…

Hi @Thomas Dörfler Great questions!! I don't have all the answers off the top of my head, and since these are so important, i want to make sure I get the right information and give you the accurate response. Give me a bit to gather the answers, and see what I can bring back for you. Hang tight!

Hi everyone! I'm one of the product managers with Atlassian focused on Data Management, which encompasses backup & restore. Good news is, we're looking at really improving our backup/restore capabilities, with a way to create automatic backups on our list. I'll be starting a group soon, that everyone can join, to help…

Hi @Vero Rivas You're welcome! let me know if I can help answer any questions here or in our discussion group

Hi @office thanks for joining us in this forum for an open discussion. This forum and thread are meant to have an open discussion about feedback and questions you have. There hasn't been much response on our end, because we haven't had too much activity from our customers in this thread specifically, mostly due to the…

@Nigel Budd (CV) glad to hear :) And yes, BitBucket is on the back of my mind, but we're still waiting to hear from more customers on the demand for this one, before we start the investment. We're not hearing it very much, so please join the closed group, and let's talk about that. @Alexis Robert yup! We're not sure what…

@Stuart Capel - London no problem! Also, just a quick note, we are making an update to the documentation soon to reflect the state of JSM with respect to data residency, since we do cover some of the JSM services, even though we don't reflect that yet in the documentation. 

Hi Everyone! Sorry for such a late response here, unfortunately, my searches for posts are usually looking for "Data Residency" as a term, so I've missed this one. I'm the Product Manager for Enterprise Cloud, data management - with a primary focus on Data Residency. I wanted to give a quick update, if it wasn't seen yet,…

Hi Everyone! Sorry for finding this post so late, but happy to help as much as I can. I'm a Product Manager in our Cloud team, and my responsibility is around data management, of which, Data Residency is one of my primary focuses. First up, we have a private group discussion going on right now about many topics related to…