RJ Gazarek Atlassian Team

@Sen Xu from that screen, you have to click into your organization. So just click on the name of your org, and it'll take you into AdminHub where you can manage settings for all products under that organization. 

Hi @Flora Rubio [DEISER] ! I've got a new update coming out tomorrow on this, along with one other Data Residency item, which I'll link back here. Long and short is, we're going to start turning this on for customers in about 1.5 weeks. However, due to the sheer volume of customers and data in our cloud right now, we need…

Hi @Will Potter and @Ash Scar ! Sorry for the delay in response. We are on track right now for about the middle of October, we're mostly ready, we just need a couple of more weeks to wrap up some final loose ends. I'll be writing up an announcement when we're live :) 

As I'm sure many of you can imagine, we got to test this out internally, and it really is fantastic! It's things like this that just had a bit more creativity and fun to your pages! And can really add a sense of atmosphere, a banner of a bunch of balloons for a celebration post goes a long way :D 

Hi @KG ! I'm no longer on that team specifically, so I've forwarded your question to the right people. :) cc: @Shawn Kessler @Caroline Doyle 

Thanks for this write-up! I'd like to open up the curtain on one thing. When you schedule a data residency migration with us (this is how it works today, we will be changing this behavior in September), our backend system does some checks looking at the amount of data you have in your product instance. If you have "too…

Thanks @Romain VELON for the additional details! When we talk to some of our customers in countries other than Germany, we largely hear the same response. As long as the data is hosted somewhere within the European Union, that generally is acceptable since the EU has data agreements between each country. However, I can…

Hi @Greg Wenden ! Yes! You should be able to do that, just delete your instance, and start a fresh one - and Data Residency option will be available to you. We highly recommend that you turn data residency on before you move your data into the cloud. 

Hi @Romain VELON ! So we do have the EU data residency option, which in talking to customers satisfies the majority of our customers in the countries in the EU. With that said, we do hear about some special cases where a specific country, even though being part of the EU, doesn't want their data in Germany or Ireland. With…

Hi @Carlos Faddul ! Thanks for the comment, good to see you! I do know those protection laws are coming into play, and it's something we're keeping a close eye on. Unfortunately, right now, it does just come down to resources and time. If we could do Brazil earlier, we would, but we are at our maximum capacity. We'll be…

Hi @Patricia Francezi_iDev_ For now the locations on our roadmap are the ones we're committed to delivering based on customer demand, as those are the highest. A few other we are continuing to keep an eye on are India, Brazil, Singapore, and Korea. However, we're not seeing the customer demand yet for those regions. In any…

Hi Anthony! We are working hard towards the Sydney, Australia data residency offering, it looks like it will be landing towards the end of Q3 (September) of this year. I'll be updating the roadmap with that more specific month soon: https://www.atlassian.com/roadmap/cloud?&search=data%20residency

Hi @Maria Utseth Ouff - not yet. It'll be some time before we get there, as we have a lot of foundation work to do first. You can follow our progress and plan in this group: https://community.atlassian.com/t5/Backup-Restore/gh-p/backupandrestore

@Trey Harvell this shouldn't be occurring with a brand new instance. I've sent you an email to get some follow-up information. 

Hi @Trey Harvell - let me check 

The first car I bought was a several year old used Toyota Echo... aka... the clown car :D But I loved it!

Hi @Trey Harvell This was a change we implemented recently, that while I understand is frustrating in your use case, is saving our customers from a lot of trouble. A site import is a very destructive action, that can wipe out an entire instance. Some customers have done this, overwritten all of their data, and was…

thanks for the feedback! We're still exploring if this is the right direction, so I'll provide updates as we go :D 

Yeah that was one direction I was aiming for - was just to be pretty straight forward that, we are built on AWS - and if you want to read more about what the AWS Region of Frankfurt means, it's much easier to point you to AWS resources on that. Rather than trying to obscure it behind a layer of just saying "Frankfurt" is…

We don't have that quite locked in yet, I know we're hoping for early next quarter to start allowing customers to spin up new instances on cloud for standard/premium and get data residency. For existing customers that already have data in cloud, it'll be probably another quarter later, as we have to finish some backend…

Thanks everyone for jumping in and helping! You all are awesome :) Hi @Camille Lecerf I'm the Product Manager for Data Residency specifically! So as others have pointed out, we do not currently have France as a location for Data Residency on our roadmap at this time. One of the primary reasons for this is because we do…

Hi Everyone! My name's RJ Gazarek, and I'm a Sr PM on the Enterprise Cloud team, focused primarily on Data Management (so I'm the Data Residency and Backup/Restore guy). I'm currently running some closed groups on those two topics, and if anyone has any questions about those, also happy to answer them here or anywhere…

Hi Everyone - glad you were able to get this resolved. I do admit that from my understanding of the scripts, they were a "best-effort" example of how you could create scrips to interact with the API, but arent officially maintained by Atlassian. With that said, we are working to overhaul/improve the backup/restore…

Hi @durga_panda Hopefully Darryl's answer was able to help you out. Wanted to also invite you to join our closed group, we are looking at improving the backup/restore experience for customers, and want to make sure people have the ability to provide feedback as we build it, and test our the early MVPs.…

Hi Everyone! Just going back through some older threads now that still get quite a lot of views. We are in the process of overhauling our backup/restore experience for customers. While an automated scheduler is not on the immediate horizon, it is on our list of things to do. We are currently collecting feedback on the…

Hi @GameDev - I think what you're looking for is the following: https://support.atlassian.com/jira-cloud-administration/docs/export-issues/ This should help you backup your data from Jira Cloud, and provides it in an XML format. Additionally, we are looking to enhance the backup & restore experience, and have a closed…

Hi everyone! We still get quite a bit of traffic on this question and page, so wanted to make sure that everyone visiting has the latest information. Sorry for responding to a very old post, but just in case anyone comes across it, here you go! The long and short of it is, we are currently meeting all legal obligations…

Additionally, as Ching mentioned earlier, we are looking to bring BYOK to our products, where you would be managing the encryption key. So even though we still have access to the data, you control the key. If you're interested in that, let Ching know!

Oh correct, as with any cloud vendor, there are always people within the company that CAN access the data. However, our data access policies are extremely strict, monitored, and logged - and we only access your data if you give us permission to do so, for instance in the event of a support ticket where you need help doing…

From a perception perspective that's probably true. In reality, anyone can just spoof their IP and access the data from anywhere in the world. I still think in both cases your best bet is to have IP Whitelisting, and then making sure that employees who are traveling are VPN'd into your company's network (which is within…