Sam Nadarajan Community Champion

Hello Mike! Given that you are asking for this functionality without additional apps, it is possible if the following solution will work for your team: 1. Write and save a filter that queries for all work logs added during the week by the current user, e.g. worklogDate >= startOfWeek() and worklogDate <= endOfWeek() and…

I'm down!

Hello David, and welcome to the Community! Do you have the "Manage Sprints" permission in your Jira project? My guess is that you currently do not have it which is why you're unable to change the sprint dates. Your Jira and/or project administrator (if it's not you) can make this change. Here's some more information about…

Hello Lina, The summary field is required for all issues in Jira, and there is no workaround to make this optional as this is a system field. The link above provides a workaround that will automatically set a default value for the summary even if it does not appear on your new issue type, however this would set a default…

Hello Sarah, yes, company managed projects can be created in JWM, but only administrators can create them: You're right, automation rules don't currently support moving an issue. What you can do is clone the issue and remove the original issue, as outlined here. Hope this workaround helps

Oh you're in a team managed project, okay the project picker field is only available for company managed projects. In this case, unfortunately you'll have to manually populate the dropdown with a list of projects. This may be cumbersome to set up initially, but hopefully your project list doesn't change too frequently that…

Nice!

Hmm does she have the option to view all fields in that ellipses menu? Is it currently selected to "Custom Fields" So it sounds like this current configuration you have is giving you the expected results, but is not giving your leader the expected results?

Hello Sarah, This isn't currently possible with the form functionality in JWM, each form is tied to a specific project. This is true for Jira Service Management (JSM), your request types are submitted into issues for one specific project. Natively speaking, JWM or JSM doesn't allow you to use one form that submits data to…

Hmmm from your screenshots it looks like you have the right setup. Could you include a screenshot of the MSCDS: Epic Issue Screen please? And as a clarifying question, can you provide specifics as to what you are seeing when you create an Epic in the create screen and how they differ from your expected results? Don't want…

Hello Edward, and welcome to the Community! This documentation should help you end your trial early. Hope this helps!

Hello William, I support what Jack said, I'd do a JQL filter and bulk update to add a common label, and you're done. If you already have a CSV of the issues, add a column for the common label, and then reimport it using the external system import tool. This will update the issues if the issue key is defined on the CSV, it…

Hello Michelle, I can't see Image #1, #2, and #3 (maybe I'm too early) but in your screen scheme, is the new screen that you created in Step 1 assigned to only the "Create Issue" operation of the screen scheme that you created in Step 2? Here's an example of a screen scheme that has a different screen for the create…

Hello Vickie, The labels field is pretty dynamic, as such the options that appear in the labels picklist pull from all of the different values that exist on issues. If you want to remove an option from the picklist, you would need to do a bulk update in Jira to remove that specific value from the labels field. Once…

Hello Lilyan, and welcome to the community! There are different approaches you can take to organize the data. I would check out What is a Jira Software project? as a place to start. Projects are merely a collection of issues, and in the documentation Atlassian mentions that you can use projects to represent development…

Hello Evan, interesting use case you've got here. I'm not sure as to the specifics but right off the bat I'd say you could: 1. Configure a dashboard with different gadgets and make it publicly viewable. Viewers wouldn't be able to click into a bug to look at the issue details but they'd get some idea into some metrics 2.…

Hello @Laxminarayan Pimpdae, welcome to the Community! There's not a way to achieve the initial flow you described, where you create the development story and it appears in the development backlog given your current setup. When you create a new Jira issue the initial status will be the initial status of the workflow…

Hello Hamida, can you explain what you mean when you say the "project menu"? If you are an admin in your Jira instance, then you should be able to see a list of all Jira projects when you select "Settings > Projects": You may not have access to these projects, but you should still be able to see the master list of…

Hello Amir! In the workflow associated to the request type in your service project, make sure you are in Edit mode, select the transition you want to appear in the portal, and in the dialog, select the option to "Show transition in the customer portal". Hope this helps

Ah gotcha so you have project administrator access not Jira administrator access. Project admins don't have the ability to change workflows or workflow schemes since those schemes/workflows can be used by multiple projects in Jira, so you would need more permission levels. You can, as you observed, view all the…

Hello Dom, in your notification scheme, who is listed under the "Issue Moved" event? I would remove all recipients under the Issue Moved Event - then notifications wouldn't be sent out for that specific action. The flip side of this approach is that if you move an issue for other reasons, notifications may not go out.…

Hello Matt! To create company-managed projects, you need to have the "Administer Jira" global permission. I'd start by figuring out what being a Jira admin means in your instance's configuration, maybe you're in a Jira Admin group but that group isn't specified as having the Administer Jira permission? In any case, your…

Hello! Welcome to the community. To add the field to your epic, you would first need to find the screen that is used by the epic within a particular project. What I would do is go to your project, select "Project Settings", then select "Screens". Here's an example of what that would look like: Find the screen that your…

Hello Jose, welcome to the community! It sounds like you are describing customer notifications. In your service project, go to "project settings" > "customer notifications". From here you can see what notifications are being sent out for different events. You can edit the content of the customer notifications by selecting…

Hello Paul, What you've described is possible, but you don't need to do it through automation. In the workflow, select the transition(s) into the DONE or REJECTED statuses (or the transition that you want this behavior for): In the dialog that appears, select "Post Functions". Then select "Add post function": Select…

I haven't had luck with setting up the notification scheme to send notification emails to custom user picker fields. What I've done instead was create an automation rule that triggers when the issue is resolved and send an emails to all users in a particular field. Hope this helps

Hello Michael, The ability to share settings with an existing project is not available for team-managed projects. They are only available for company managed projects, which are designed for organizations that want to share configurations among multiple Jira projects. Team managed projects give your team greater control…

Hello Ron, welcome to the community! Based on what you've said, I think you can accomplish this through scheduled automation rules. When creating an automation rule, select the "Scheduled" trigger. This allows you to have your rule run on a schedule (in your case, specific days of the month): Then, in your trigger…

Hello Ruchi, To add a field to the customer portal form, go to the specific request type that the form needs the additional fields for (Project > Project Settings > Request Type > [Specific Request Type] > Request Form Tab: From here, select the "Add a field" button in the Visible Fields section. Then you just select which…

Hello Chester, Couple of questions for you: * When you create the new task in your Local Automation rule, are you setting the "Linked Issues" field? If you aren't, then your branch in the global automation rule isn't going to find the linked issue in the JSM project to close. * What is the audit log saying in your global…