Sam Nadarajan Community Champion

Hello @alchandia , Jira Service Management is a product that is built on top of the Jira Platform. If you are looking to grant product admin access that covers Jira Service Management, you would find this under the Jira Administration option: Confluence has both the User and Product Admin options because it is an entirely…

Hello @Devan Rawlings , and welcome to the Community! If you're trying to edit the board's filter that determines what issues appear on the board in the first place, that's currently not possible with boards in team-managed projects. Boards automatically show you all issues within the project. If you're looking to filter…

Hello @Kyra Mayock You are really close! To control required/optional for fields that are displayed on the request type in the portal you need to go to: Project Settings > Request Types > [Request Type that you want to edit] From there, if you expand a field, you'll see a "Required" checkbox that determines if it is…

Hello @Lojayna Sherif , I wouldn't go so far as to say that company led is the way to go for new projects - at least from an Atlassian standpoint. Both types of projects fit different use cases. That being said, you can accomplish the group by functionality on team-managed projects in company-managed projects by using the…

Hello @Ravyar Aram, It looks like you would need to use the "Add Transition Issue" post function and set it to "Parent issue of the current sub-task" You can then add a workflow "sub-tasks blocking condition" to the workflow which will prevent the parent issue from closing until all sub-tasks are complete. Since you're on…

Hello @[deleted] , It looks like the answer here will help you. Hope this helps

Hello @Ana.Peskin and welcome to the Community! If I'm understanding your inquiry correctly, you won't be able to change the view of your sprint board to group by epics or assignees using quick filters. Quick filters only show/hide data, they do not change the board layout or configuration. You could create a separate…

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Hello @Juan Arana You can import CSV files into Insight - here's a link that has more information. You are also able to export data from Insight - here's a link that has more information. The CSV imports/exports are straightforward, and you can open CSV files in Excel for further manipulation!

Hello @Juan Arana , and welcome to the Community! You have a couple options. The first option (and one that I recommend) is to use Insight for Jira Service Management. Insight (soon to be renamed to 'Assets') is included in the premium plan. You can store a number of assets here through an object based schema that is…

Hello @Nicholas Carter it depends on what you mean by "sign-off" and what your expectations of the customer are before a service task is done. I would agree with @Mikael Sandberg and use the native approval functionality in Jira Service Management. Additionally, you could set up a workflow condition that says only people…

Hello @Murat Sahan You should still be able to see a full list of statuses on your site by navigating to Jira Administration (cog icon in top right) > Issues > Statuses. I am not understanding what you mean when you say you are adding a new status to an issue type. Statuses are added to workflows, which are then able to be…

Hello @Gail , If your project owner is manually entering issues in your service project in Jira and not through the portal, then it is likely that the request type is not being set. In order for customer notifications to be sent out, the issue needs to have the request type set and the reporter must not be the same as the…

These are all worthwhile considerations to think through! Good thoughts :D

Hello @Melanie Frasier , It's possible, but it will take a bit of work and accepting some differences. Steps that you would need to do are: * Pick one of your existing projects to be the eventual larger project * Move issues from each of your other projects into the new project. You can accomplish this through bulk edit.…

Hello @Pétur Björn , can you provide a couple of screenshots please? It is possible that you aren't setting a configuration to pause your time but I won't know for sure until I can see it.

Can you tell us about a method you use to make sure you are always ready to pivot? While it's hard, once I develop a plan I will identify a couple of parts in the plan that are less certain and need more room for flexibility. For example, if I had a 10 step plan, I would review it and note that steps 2 and 8 are the most…

Create, Rank, Edit Work, Review, Test, Done, Report #JiraIssueLife

Hello Kevin, It doesn't look like that functionality is available yet, here's a ticket that you can vote on to bring it up more to Atlassian's attention. Until that issue is resolved, I think you may need to look at some custom scripting options.

Jira in my sleep Counting issues not the sheep I don't make a peep

Jira in my dreams Daily usage in my teams Atlassian beams :)

Column's getting red Bottlenecks make me anxious I still heart Jira EDIT: I like rhymes for some reason Column's getting red Bottlenecks fill me with dread Time to get ahead

#jirajuly #howImakeasplash

Hello Chris, I should clarify, when I mentioned "comma separated list of epics" I wasn't implying you could inject a CSV file into the query, just something like, "Epic1, Epic2, Epic3, EpicN" If you are interested in general CSV importing that creates issues in Jira from rows in your CSV, you can take a look at the…

Hello @Chris Delgado You'll need to expand your query to include an OR clause so you can capture tasks without that specific label. What you have now: Label = hi1 will of course only show you issues with that label. If you want to include tasks within Epics that do not have that label, you could do something like: Label =…

Hello Vamsi, I am not sure which product you are using, but here's a link to some best practices as documented by Atlassian. Also, if you plan to use Cloud, you do not need to worry about falling behind on versions, Atlassian manages the hosting and upgrade cycle, so you will always be on the latest version. We're more…

Hello Kevin, * The system email settings cover incoming mail settings for your entire Jira site instead of a particular project. Project email settings are scoped to just that one particular project. You can use the System email settings to configure the creation of issues and adding comments straight from an email, but…

Hello Melissa, I can't guarantee that Atlassian will implement this feature, so I can't really say. However, if you want to stay updated on new functionality coming to Jira Work Management, you can follow the cloud roadmap here. The link is prefiltered to show you updates happening to Jira Work Management. Atlassian allows…

Hello @Yovav Gad and welcome to the Community! To add a component to all tasks in a story, I would recommend doing an Advanced Issue Search (System Navigation Bar > Advanced Issue Search > JQL or Basic View). After you've searched for all the tasks you want to add a component to, do a bulk edit (top right corner menu) and…

Is your rule restricted to just one project or does it cover multiple projects? To check this, you can go to the rule details.