Abraham - New Verve Consulting Insider

Hi, We are experiencing the same issue, but with attachments. In our case, even using <span>{{issue.forms.<form-uuid>.<field-key>.label}} </span>or <span>{{issue.forms.<form-uuid>.<field-key>.name}}</span> did not work (although {{issue.forms.<form-uuid>.<field-key>.id}} seems to be more reliable) as explained in this…

Dear @Andrej Had, Entity properties such as project properties, issue properties, etc (https://developer.atlassian.com/cloud/jira/platform/jira-entity-properties/) can only be accessed via REST API calls as far as I know. I believe that making these properties accessible via UI would need a combination of custom field +…

Dear @Lewis West, The API way mentioned before could be easier than it sounds (specially if you or anyone in your team has JavasScript knowledge). This is a quick script that could work if ran in the browser development mode console * Go to https://<your Jira domain>.atlassian.net/rest/servicedeskapi/organization * Paste…

Hi @Radu Ichim, Unfortunately I don't think that's available in the standard configuration of the portal. The closest solution I can think of would be to change the help portal name in the customization tab at the right hand side of the portal. If you change it from "Beiersdorf System Maintenance" string to something else…

Dear @[deleted], This sounds like a job for Jira Automation with a Issue transitioned trigger (for when the status changes). I am not sure how to find the other issue to be edited though, that sounds like a challenge if the issues are not related in any way (like being linked or being a sub-task, etc). You can find out…

Dear @Catrine Ella Falk, Not sure if this is what you are looking for exactly but I can think of a couple of options: * Jira Service Management offers a feature called Asset and configuration management (available only in Jira Service Management premium, enterprise, and data center plans) and I believe some companies may…

Dear @Heather Ronnebeck, To manage Jira Service Management organizations and customers globally, in bulk or/and automatically, I can think of a couple of options: * Automation within the project settings by using "Add service project customer" action. Although that would not create the organization I believe, just adds…

Thank you @Andy Gladstone That was helpful, I will re visit the guidelines to make sure I understand all the rules properly.

Hi @Sergio Melo ! To extend Jira Organization features, you can consider using Crumbs for Jira (you can install it and try it for free from the Atlassian Marketplace). With Crumbs for Jira, you will be able to keep global organizations (that is organizations accessible for all projects in your Jira instance) up to date!…

Hi @Bernd Anderer If you're not familiar with the service desk API and looking for a tool that supports you in managing organizations, I can recommend our app. This is free for up to 10 users. With Crumbs, you can extend Jira native organizations by creating fields to collect attributes about these organizations. It's also…

We can send you screenshots and more detailed instructions just by contacting us on our support channels here.

Hi @Steve Berno Organizations are a Jira Service Management only feature for now (you can find out more here). So, although you can add and see the Organizations custom field into any Software project, you won't be able to add existing organizations at all. With Crumbs this is possible however as Crumbs adds any existing…

Hi @Michael Allen To add to the excellent response from @Oday Rafeh, there are some other apps in the Atlassian Marketplace that could be helpful. For example, Crumbs is a simple CRM that allows you to: * Manage your customer organizations in one central place * Create custom fields and arrange them in sections to capture…

Hi @Kshitij shah To search for incidents I usually use the JQL endpoint instead of the servicedeskapi/request endpoint in this way: rest/api/3/search?jql=cf[10000] = test AND project = <service desk project name> Basically the part after ?jql= is what you would actually write in the JQL UI. You may need to change spaces to…

Hi @Bo Schlichting , To extend native Jira Organization features, you can consider using Crumbs. You can use the newly released Crumbs API + Jira Automation together to link organizations automatically or to populate fields with organization data from Crumbs. There is a page with screenshots about how to do this here: Copy…

Hi @Melina RAMPERSANDS, To extend native Jira Organization features, you can consider using Crumbs. You can use the newly released Crumbs API + Jira Automation together to link organizations automatically or to populate fields with organization data from Crumbs. There is a page with screenshots about how to do this here:…

Hi @Steve Berno, To extend native Jira Organization features, you can consider using Crumbs. You can use the newly released Crumbs API + Jira Automation together to link organizations automatically or to populate fields with organization data from Crumbs. There is a page with screenshots about how to do this here: Copy…

Hi @M Ryan, To extend native Jira Organization features, you can consider using Crumbs. You can use the newly released Crumbs API + Jira Automation together to link organizations automatically or to populate fields with organization data from Crumbs. There is a page with screenshots about how to do this here: Copy customer…

Hi @V.Patel, To extend native Jira Organization features, you can consider using Crumbs. You can use the newly released Crumbs API + Jira Automation together to link organizations automatically or to populate fields with organization data from Crumbs. There is a page with screenshots about how to do this here: Copy…

I can confirm @Ksawery Buczkowski's answer. Thanks Ksawery! After making sure you have added the relevant permissions to manifest.yml: permissions: content: styles: - 'unsafe-inline' scripts: - 'unsafe-inline' You need to re-deploy, upgrade app and re-build the static content as follows (It didn't accept the changes for me…

Hiya! I was having he same issues / getting similar errors and this is the code that worked for me (I modified it a bit to make it a bit more noob-friendly hehe) import com.atlassian.jira.component.ComponentAccessor import com.onresolve.scriptrunner.canned.jira.admin.CopyProject import groovy.transform.Field def…

Hi Nathan, I still have the same question and the only thing I could find that would return all-to-all transitions (on top of normal regular transitions) is IssueWorkflowManager (https://docs.atlassian.com/software/jira/docs/api/8.4.3/com/atlassian/jira/workflow/IssueWorkflowManager.html). If you use this code in the…