Ronnie Kingston_snohup Atlassian Team

Hi Sean, Thanks for reaching out to us. Since this is more related to configuration on your specific Statuspage instance, we request you to log a ticket with us via support.atlassian.com We can help you via that ticket. Regards, Ronnie

Hi Oltion, Thanks for reaching out to us. You mentioned that the OEC script executes without any issues when it's automatically called from the integration actions. But the script fails when it's called via the custom actions. I'm assuming that you have created the custom action and it is linked to the respective action…

Hello Somesh, At the moment, we don't have any direct method to automatically raise an incident in Statuspage from the thresholds set up in the system metrics. We do have a feature request for this and I have added your request to that. Best Regards, Ronnie

Hello Somesh, Thanks for the details. It looks like this issue is isolated to your Statuspage instance integration with Prometheus. May I please request you to log a support ticket with us via support.atlassian.com and we can check further. Regards, Ronnie

Hi Amir, Thanks for your feedback. With regards to the usage of "_payload" option, this is documented and explained in our public knowledge base here. You can find the details under the heading "Using Raw Parameters From Webhook Url, Payload and Headers". Regards, Ronnie

In the integration settings, there is an option called "Assign to Team". You can enter your Opsgenie team name here. This will ensure that only your team's alerts are sent to your slack channel. Hope this helps. 

Hello Bruce, There is no method in Opsgenie to send a notification to someone who is not on-call. It is defined this way to avoid alert and notification fatigue. However, if you still want to get notified of all alerts assigned to your team, this may be possible via a workaround by using Slack or MS Teams. You can create a…

Hello Eric, There could be many ways to handle this scenario based on how each organization's alert handling policy is defined. I can suggest a method to not "miss" an alert just because it was incorrectly routed or assigned. You can go to your team's escalation policies and make the policy repeat itself even if the alert…

Hi Oliver, For this workaround solution, if the Jira email notifications are turned on for the customer, they will get an email notification just before the public comment is deleted by the automation. But when they login and check the ticket, they will not be able to see the comment. Yes, I agree that it might be a bit…

Hi All, We now have a workaround to make Opsgenie comments as internal comments in the Jira Service Management ticket. Please refer to this post for the workaround solution. https://community.atlassian.com/t5/Opsgenie-Discussions/OpsGenie-Comments-on-Jira-Service-Desk-Internal-Comments/td-p/1391583 Regards, Ronnie

Hi Oliver, We have now updated this ticket with a workaround solution. Please refer to the latest comments. Regards, Ronnie

Hi Kevin, We have now updated this ticket with a workaround solution. Please refer to the latest comments. Regards, Ronnie

Hi Wajdan, We have now updated this ticket with a workaround solution. Please refer to the latest comments. Regards, Ronnie

Hi Caleb, We have now updated this ticket with a workaround solution. Please refer to the latest comments. Regards, Ronnie

Hi All, We have now found a way to make the Opsgenie comments as an internal comment in Jira Service Management. Please find the details below. Logic Explained The settings are done at the Jira Service Management (JSM) side using the Jira Automation tool. When the Opsgenie comment reaches JSM via the integration, the…

Hi Jiří, Custom variables can be sent to Opsgenie via the method defined in our documentation here . When you send the arguments, it can be parsed at the integration settings and stored into alert's extra properties as key-value pairs. You can further use this key-value pairs in Opsgenie alert policies. Please reach out to…

Hi Patrick, It looks like this is a solution specific to your integration setup in Opsgenie. Can you please reach out to us on a separate ticket or via chat support please? We can look into this more specifically for you and help further. Ticket can be created at support.atlassian.com

Hi Przemek, We have a configuration saying "When an alert is closed in Opsgenie, Resolve the incident in Statuspage and update the component statuses according to the Opsgenie tags". Every incident in Opsgenie will have an owner alert. When the incident is closed in Opsgenie the owner alert is also closed. This alert can…

Hi Laura, There isn't any expiry to the invitation links. As long as they have access to those links and they are not removed from your subscriber list post the sending of invitation, they can still join and access your page. 

Hi Adam, thanks for reaching out. We currently do not have a public page for entering Statuspage feature requests. These are tracked internally. You can submit your request via support.atlassian.com. Our support team will check and create the internal feature request. I hope this answers your query. Regards, Ronnie