Julie d_Antin _Elements__bsgnak Atlassian Partner

Hi @Ken Clark , Have you tried testing your JQL query in Jira? I think the way you are including the name of the custom field is causing the problem. If you start typing in the name of the custom field in Jira search, and then click on the suggested custom field, you should get the correct way to write the custom field for…

I would recommend for the status using "status not in ("Done", "Coding Done") or if you just want to exclude issues that are any type of done/finished status, use the status category: statusCategory != Done

Hi @Linda Stolk , You mention having information listed in columns, so am I right in assuming that the templated information you want to add are organized in tables? Your need actually sounds close to something we are working on at Elements for one of our apps. Would you be willing to talk with our Product Manager to see…

Hello @Oxana Ermolaeva , You can create a Knowledge base directly from a Jira Service Management project so customers can access it, like you mention. For the internal knowledge base for your team, I would recommend using Confluence and creating a new space (or multiple spaces depending on your needs). You can set…

Just looked at the listing, and I see it's a free app without many resources (no documentation). I would recommend emailing the vendor, or otherwise looking into another app, since a number of other reviewers have problems with the app too (and notably there's no Data Center version of the app, which you will need soon if…

HI @Walter Urrejola What is the name of the plugin you need help with? I'm not seeing any app name in the screen captures.

Hi @Anuraag K B Cloud instances always have the structure xyz.atlassian.net 

Hi @Keelan Sears welcome to community! Check out this documentation page for how to customize the formatting for your PDF exports. You'll notice at the bottom of the page it mentions that the headers are demoted with the export, so that might explain why you are seeing the differences between your Word and PDF export.

HI @Mit Tolia Have you read @Mike Rathwell 's series of articles "A Solitary Admin with Cloudy Thinking"? You might not get ideas for everything, but the four articles are a good place to start to see what worked/key lessons for another admin. To find the articles, just search Community for the title ^^

Tested in another browser @Jack Brickey and same result. Developer's console is showing a number of errors, so something is going wrong...

Hi @Nate Jenks We've just released the compatibility with Forms, and you can easily add it to the field mapping of your recipe. Here is what it looks like:

Hi @Anthony R If you really want to stick with Automation, I would recommend adding a screenshot of your rule so some of the Automation experts on Community can give you some pointers on fixing your rule (which on paper should work if the form is an attached PDF). But I'll mention that the app Elements Copy & Sync just…

Hi @Maryam Nadir Are the values in your Excel/CSV file being regularly updated by people? Or is it just that the list of values is very long? Is that the reason you don't want to add the custom field options within Jira? You mention fetching the valus dynamically: do you need to set the value of the custom field based on…

Hi @Mara Julin You mention your Jira Epics... does that mean you are copying information from Jira into Airtable and then wanting to display Airtable information in Confluence? I'm curious if you tried some of the native Jira macros in Confluence to display data from Jira, and why they didn't meet your needs. What is it…

Hi @Jackie Craine I don't think there is an easy solution to change the page tree without an app, but if your goal is to provide people with an easy way to view and access blog posts by label, or just those from the past year, the Blog posts macro should help https://confluence.atlassian.com/doc/blog-posts-macro-139470.html

Hi @Mela , Customers who sign up to the customer portal won't show up in the Access requests, but rather in the setting you see on the left hand side: "Portal customers" under Jira Service Management. Customers don't have product access like agents or other users who require licenses. Check out this documentation for the…

Hi @Yael Piker Welcome to the community It sounds like you need a time tracking solution. I would recommend checking out some of the apps available on the Marketplace.

Hi @Srinivas The first thing that comes to mind with what you are trying to display is that the app JXL could help. You mention showing the issues on different lines, and JXL allows you to filter and display issues in a spreadsheet like view. You can find in on the Marketplace

Hi @Jon Crain Welcome to Community! Let me see if I understand your use case correctly: -you have teams that use Jira Software and organize their work in sprints -you have other teams that don't currently use any Jira product that would like to submit ideas/requests/needs and stay updated on the progress of their request…

Thanks for sharing your tip @Ricardo Marqués Just want to clarify for @Shai that nFeed is now called Elements Connect (Elements is the name of the vendor that makes the app).

Hi @Donna Hawkins Could you add a screenshot or sample sketch of what you have in mind? I would tend to agree with the suggestion from @Gaurav but it might be clearer if we can see what you are trying to reproduce/create. As far suggestions for Confluence, you mention static information, so would creating one page per…

Hi @jenny.jordahl , When you create a new page in Confluence, there are a number of templates already available, many created by Atlassian but others provided by other companies/organizations. You can also create your own templates based on your particular needs (or start from one of the available ones and customize it).…

Hi @Rajiv Rampersad Welcome to Community. Have you checked your space permissions? This discussion seems to indicate that the "add" permissions for the space (the ability to create new pages) over rides any edit permissions added at the page level. 

Hi @Riwan Welcome to Community. I'm sorry to hear you're having problems with Elements Spreadsheet and your Excel export. In order to get the bug fixed as quickly as possible, you can either use the feedback option in-app (click on Issue and not Idea) or you can raise a request with the Elements Support team and get more…

Hi @Madhu Reddy , I see you tagged your question Comala Document Control, which should be able to help with your use case. If you haven't been able to set it up, I recommend reaching out to the vendor.

Hello @Jacek Zarzycki , To get the best help, I would recommend raising a request with Adaptavist (like the previous poster). If the problem is not with ScriptRunner, you can raise a request with Elements at https://support.elements-apps.com

@Ted Timar I would recommend reaching out the vendor to ask directly about the feature on Cloud. Even though it doesn't seem to be available today, they might be working on it and be able to give you an estimated release date.

Hello @Nelson Abbey Have you taken a look at the app Elements Connect? You can populate a field with data from an external source (like a database where you maintain the master list) and set up cascading dependent lists so users first select a product type, then in a second field only see products that match the selection…

Hi @Luka Basic Welcome to Community. Billing will start at the end of your trial, but since apps will be billed at the same time as your Jira instance, you'll probably get a bit more than 30 days free. For example: your Jira instance is billed the 10th of each month. You start a trial for an app on the 1st; since there are…

Hi @Vijay Tiwari I would recommend reaching out the vendor to sort out the licence problem. You should be able to reach them by clicking on the Get Help link visible in your screenshot, or by finding their support address on the Marketplace listing of Big Gantt.