Julie d_Antin _Elements__bsgnak Atlassian Partner

Great suggestion @Michel Neeser I'll add that the Share button on the top right of the page can also be an easy way to send a page by email to a group or individuals with a comment (like "Please read and comment"). If you have standing meeting pages (re-used regularly), you can also add them as shortcuts in the left-hand…

Because it's hard to find (or overly expensive) in Europe and has become a rare treat, I'm going to go with root beer, and even more specifically a root beer float. Last summer I was in Cornwall and happened upon an American style diner when I was feeling particularly under the weather, and as soon as I saw they had root…

Hi @Sawankumar Tak If you need to manage different versions of KB articles based on product versions, the app Scroll Documents could meet your needs. You can also search the marketplace and try other apps (the trial period is always free).

Hi @Rui , Did you want to use a Confluence page template? If so, when you click on the "Create" button, the new draft that opens has a side bar on the right hand side, and you can select a template to apply to the page. You'll want to do this before you start adding content to the page.

Hi @AmandaB , As you'll read in the article Carlos linked, there are a couple different ways to do it. How often you need to do this and how many Epics you want to copy at a time, as well as whether or not you want to copy subtasks will determine the best solution. I'll just share that I also wrote a tutorial for how to do…

Hello @Mohamed Saad Taha , Elements Connect allows you to query active directories and populate fields with the data, but as server app trials have ended, you will need to migrate to Data Center. You can see a preview of what is possible with this tutorial for fetching information from Azure AD and displaying the…

Thanks for mentioning Elements Publish @Alex Koxaras -Relational- ! @Jennifer Oneill Just to add on to Alex's answer, Elements Publish allows you to create Confluence pages with information from Jira issues. You would need to decide on the issue you use to trigger the page creation, and the sprint dates in the issue would…

Hi @Balázs Fáy - Power Retro by {Tappointment} I see you work for a vendor. Can you update your display name and read the guidelines for partners participating in Community?

Hi @Manju Echoapps360 , Have you verified the groups associated with your account? You may need to add yourself to "jira-servicedesk-users" since people who do have an agent role cannot create issues in JSM. I see you are a free plan, so just note that you are limited to 3 people in an agent role.

Hi @MahanthPrudhvi Creating an Automation rule should be able to do this; you can check out the Automation library to get an idea of how to build a rule. If you're looking for something simpler to set up, or are concerned about using up all your Automation executions with your Standard Plan, Elements Copy & Sync can help…

Hi @Ankur Saxena and welcome to Community! If you are on Jira Cloud, you could check out this Automation rule that automatically creates multiple sub-tasks: https://www.atlassian.com/hu/software/jira/automation-template-library#/rule/1363678 If you want to automatically copy certain information from the Story into the…

Thanks for the mention @Matthias Gaiser _K15t_ @David Pleşu Atlassian app pricing does not allow you to limit app availability or usage to only some of your users, and the pricing is necessarily based on the number of users in your instance. While you may not have planned a budget to meet this need, the customization and…

@Thore_Olsson Yes, you can activate a Jira Premium trial. The length appears to vary from 7 to 30+ days depending on whether you're a new or existing customer (read the Atlassian FAQ here)

Ahhh, you're right, it's a Team-managed. But I would have sworn that I created a company-managed!

Thanks for the mention @Kai Becker ! @Trevor Overstreet You should be able to set up your use case by adding Elements Connect connected items to your JSM request, and then using Automation to take the assignee from your datasource and set it in the issue. To get an idea of how this could work, check out this tutorial of…

Hi @Thore_Olsson If you upgrade to Jira Premium, you will have access to Advanced Roadmaps, which allows you to create more hierarchy levels (as well as give you a bunch of other features). You'll need to weigh the additional cost against the added features. Otherwise the suggestion from Nicolas is a good place to…

@Ильин Егор Егорович This looks like someone added the arrow character to the start of the name of the queue. It's a clever hack to make it look like it's a sub-queue. You can also add emojis or other symbols (think colored shapes/warning sign/star) to help differentiate between different queues.

The "meh going in, appreciative coming out" comment from @Christine P. Dela Rosa really resonates with me when it's unstructured events. My company (about 30 people) has done some remote trivia games, but the ones I remember the most were when we had to do something individually but in a collaborative space. We did a…

Proforma was acquired by Atlassian and is now included in Jira Cloud. You can learn how to set them up here: https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/ There are a bunch of video tutorials available here…

@MIchael Maziarz If you need to excerpt multiple different sections from each of the 10 pages, check out some of the macros available on the Marketplace. (The one Rik mentioned is free and included, but does have some limits). The only other idea I can suggest is adding a Page properties macro to the 10 pages, and having…

Hi @Sérgio Paulino Did you convert a specific page? I know I've had problems when the page contained macros or sometimes attachments, and if the conversion process is not successful, I go into the page history and restore the version just before the conversion. In the page history, converting a page will show up as a new…

Hi @Kevin McArthur welcome to Community! You've posted this question in the Confluence forum, so I'm not sure if you absolutely want to collect the information in Confluence, but a Jira Service Management portal with Forms would allow you to do exactly what you're describing.

Thanks for the mention @Aron Gombas _Midori_ @pjackson Elements Copy & Sync recipes allow you to configure what you want to copy from your support request (including Forms, comments and attachments), and where and what you want to create in a Jira Software project (what issue type, which project). You can customize if and…

We have HR information on Confluence (remote work policy, benefits, procedures for submitting expenses, company org chart, etc). One of the reasons this works really well is that almost all our information is created and stored on Confluence, so everyone knows that if you're looking for the latest team XYZ notes, how to…

By any chance would your JSM project be a Team-managed project? Apparently the option to allow customers to transition issues was only released yesterday (see update here). The only other tip I can give at this point would be to make sure that you've published the modified workflow (once you've activated 'show transition…

Just to detail the mention of "portfolio": it's been renamed Advanced Roadmaps, and as @John Funk mentioned, it's included if you have a Premium Subscription. More details here: https://www.atlassian.com/software/jira/features/roadmaps

Hi @Stefan Speck Check out this documentation page that explains how to set up an Automation rule so the status change is done automatically when a customer comments: https://confluence.atlassian.com/jirakb/how-to-update-ticket-status-when-customer-adds-a-comment-1167831032.html

Thanks for the mention @Ryan Northfield _Mumo Systems_ @Ayush Lawania I think the Copy & Sync Synchronization recipes could be a good solution for you. If you need help configuring the recipe, leave a comment or contact the Elements support team.

Thanks for the mention @Kian Stack Mumo Systems @Brandon Raymaekers Here is the product documentation page that presents the datasources that are supported by Elements Connect: https://doc.elements-apps.com/elements-connect-cloud/global-level-administration/datasource-configuration If you have questions about implementing…

Hi @kiran_pratha Have you checked your Project and Global Automations to see if that could be triggering the clones?