Julie d_Antin _Elements__bsgnak Atlassian Partner

Happy I was able to participate in your group in 2021!

Hello @IT-Team TraceTronic , Elements Copy & Sync on premise is not affected. You can read more on the Elements security announcement on our documentation. If you have any other questions about our app, don't hesitate to reach out to our support team. 

Here's mine! We had a great time sharing this at Elements last week.

Hi @Sai Gangadhar I work for Elements, and our app Elements Copy & Sync could help. It can copy information from a parent issue to a child issue, and even synchronize changes if you want. Check out this video that shows how the app works to copy fields between issues (the video doesn't create sub-tasks but you can create…

Hi @Adam Taylor , If you're open to apps and don't want to spend time on webhooks, our app Elements Publish to Confluence lets you design a page with issue data, attachments, and labels pulled from Jira. You can trigger the page creation as a post-function, so if you need it as soon as the issue is created you can add an…

Ok, you selected 'Cloud' as your hosting when you created your question, which is why I suggested our Cloud app. The feature of publishing issue data to a Confluence page is available for Jira on premise through our app Elements Copy & Sync. You can read a tutorial here.

Hi @Cường Trần , If you want to easily add everything from your request to a Confluence page (without having to copy and paste manually), you could try Elements Publish to Confluence. We published a demo as part of the Apptoberfest event on Community last month if you want to get an idea for how it…

It sounds like you could use the help of a solution partner to identify what kind of set up/configuration would best meet your needs. Have you tried contacting Meta-Inf? 

Hi @Kovacs Dora Atlassian is no longer offering new licenses for their server hosted option (neither for Jira or Confluence), so the only option if you need to host your data yourself is a Data Center licence. I see you're on a free plan, so you probably don't have the hundreds of users that usually make Data Center a good…

Hi @양은빈 If you would like to archive the issues by copying all the details from the issue (including attachments) to Confluence, I work at Elements you might find our app Elements Publish to Confluence useful. The app works by creating a new Confluence page from Jira and publishing your issue details directly to the page,…

Hi @Patricia Vale I'm with Elements and our app Elements Copy & Sync can clone issues into different Jira projects. Check out this tutorial to see how the app can help you escalate issues between projects. You can also see a video example here: https://youtu.be/nscBfpb2Xno

@Randy Muth You mention "both"; does this mean you have two different sites? Or are JSM and Jira Software within the same organization/instance? If you have two different sites, check out this discussion for explanations on what is…

Hi @Manon Ledda , I'm with Elements and our app Elements Copy & Sync could help you out. It allows you to copy issues with fields, attachments, and comments and you can choose to link issues if you need to. For your use case where you regularly need to copy issues from Project A to Project B, you could configure a recipe…

Hi @Brendan Murphy , Are you able to create issues in Jira directly? Do you know which projects you have access to and whether or not you can create issues in those projects. If you have browse only permissions, this may be why nothing happens when you try to create an issue. Do you have edit permissions on the pages where…

Hi @Alfredo Paulino The article you linked to is part of a tutorial series for the app ProForma. The app was acquired by Atlassian, but for the moment the functionalities are not included in Jira, you still have to add the app and pay for it. There is a "lite" version of ProForma that's free, but with limited…

If you send an email to our support portal, our Solution Engineer or Product Manager can help you: support@elements-apps.com

Brilliant. Wishing I had thought of incorporating cats into my video 😸

Hi @Chris , I'm with Elements and our app Elements Publish to Confluence could meet your needs. The app allows you to set source issue criteria, pre-select the Confluence space and parent page where you want the article to be created, and then you can design pages with a WYSIWYG editor and insert data, attachments, and…

Oh no! Just got spoiled for the next episode (I'm behind)! But actually a great way to explain the features.

Hi @Mayur Jadhav , As Jack mentions, you can use Automation to create a clone in a different project (check out this sample rule), and set up additional rules using Smart Values to copy and synchronize comments. Automation doesn't currently allow you to copy attachments. You will need to think about how many times this…

Hi @Nancie Gari , It's not easy to identify where the problem may be without an image. I would recommend contacting our support team at Elements with some screenshots so they can help you sort it out: https://support.elements-apps.com/portal

Hi @craigHannah , You can see how Automation rules are set up in the Automation library. If you're having trouble setting up Automation and you're open to trying an app, you might find Elements Copy & Sync easier to configure. The app allows you to set up recipes to copy or create new issues, and you can add them as a…

Hi @Rafał Chomik I don't think you're using the right smart values to fetch the Insight data. Check out this page: https://support.atlassian.com/jira-service-management-cloud/docs/smart-values-insight/ If you're open to trying an app, Elements Copy & Sync is compatible with Insight assets (and in my opinion easier to set…

Are you sure the yellow ones are JSM instances managed by other people, but for which you have access? Maybe a colleague or a test account you created? If you use the same Atlassian account for all them, the idea is to easily switch between the different instances without having to log out/log in.

Hi @Filip Škledar , If you're open to trying another app, Elements Copy & Sync allows you to copy attachments between linked issues. For example, if you use the app to clone a JSM ticket into a software project (or just create a linked ticket), you can have attachments from the JSM ticket copied over to the new issue. This…

Hi, it looks like you're using the app Quick Subtasks for Jira. I would recommend reaching out to the vendor to get help.

Hi @molaoye If you are looking for a checklist solution that allows you to have a user picker for each item on the list, the app Elements Checklist could help (btw, I work for Elements). But the need to track time worked like @Stuart Capel - London mentioned, or any kind of reporting/filtering based on assignee, would…

Hi @Vlad Lehelt , Could you describe a little more your use case? For example, what kind of information/data do you need in your custom field? When would it be populated? Is it information you have stored somewhere else (for example in another tool or an external data base)?

Have you looked at these templates for Jira Work Management? They have several specifically for Finance teams https://www.atlassian.com/software/jira/templates?category=finance

Hi @Devi Depending on what you need to be synchronized between the two issues (just the status? custom fields? just about everything, including comments & attachments?) there are a couple different ways to do this. I see you are on Server, so you won't have the free Automation for Jira that is provided on Cloud, but check…