Benjamin_tmh9yg Community Champion

Hi @Krunal Damwala Welcome. Those codes leads to token issues. However, based on the message regarding the message body, it may indicate that something was added to the body which it does not like. You might want to take a look at the limitation and known issues section of this page:…

HI @Kamal Kishore , Is not as direct but you can use auto-scheduling to help in this regard. See similar post in this regard: https://community.atlassian.com/forums/Jira-questions/Advanced-Roadmap-dependencies/qaq-p/1813577#:~:text=@amit.,story%20points%2C%20rankings%20and%20dependencies. Hope this helps.

Hi Kate, Depending on your release track setup. In general... If your sandbox is receiving updates as soon as they come, then the prod will eventually be the same as well. I'm not sure about this scenario but it's been my experience with other changes. Eventually, Prod will have the same features and changes that was…

HI @Darryl Rosin , Welcome! The old endpoint is quite different. The sql is written in the payload when writing a Curl. Instead, the new one simpler where you just put the JQL right into the URL as shown. Basically, if you follow this example URL, you are already using the new endpoint.…

Hi @Muthupandi Murugesan Welcome. Is sounds like you are using Jira server although this post is tagged with Jira Cloud. The short answer is that you can't and shouldn't change the directory structure. This is a structure created and organize by Jira. If you change it, all the path links will be wrong. Ultimately, leading…

@佐藤友哉 Welcome. That's something your company would probably know. You need to find who's the org admin of your Atlassian site. This is usually some who setup up the site. You might try raising a ticket with Atlassian Support and they may provide you an email contact. -Ben

HI @Adam Nold Welcome. The associate exam is good start before going into the pro certs. Of course, you can go directly to pro certs but they are much more challenging. Even more so challenging if you haven't had much experience with the products. I would take the sample exam questions to get a feel for it. There should be…

HI @Brandi Rayfield , Welcome. You would need to check with your Org admin for the Alight Atlassian Cloud site. Have them check that they have granted you Jira Access based on the email address you mention. After they grant you access, you should be good to go. -Ben

Hi @Ankit kharola Welcome. For delete comments, the notification permission is usually not sent to anyone by default. You may want to looking to set that to a group or role, so that you can receive those type of notifications. Also, deletion of issues are limited in information as meant to provide just part of the tickets…

Most welcome. If you still have issue after troubleshooting, I would recommend to sharing the logs with Atlassian to help further troubleshoot. 

Hi @Bowie Welcome. Are you using a confluence add-on for the survey feature? First thing I would check is the permissions to the survey app and the Ida's confluence permissions. Likely, it's related to the survey app permission since it responded about eligibility. Check for something along the lines of restrictions to…

HI @Divya Shree , This documentation should help get you going. Review the steps to make sure nothing was miss. Once you have validated the steps, go to the troubleshooting steps and follow the steps to help identify the root cause.…

Hi @Stanimir Angelov Welcome. Hard to tell what is the root cause based on the message alone. Usually, a common cause is the permission set. Do you have permission to the project and the ability to browse and create issues in the project? Hopefully, this integration troubleshooting guide will help resolve your issue:…

Hi @jeff_trotman , You may have encounter something like this post : https://community.developer.atlassian.com/t/unable-to-decode-symmetric-jwt-token-error-after-database-dump-restored-on-another-server/58532 Then it maybe related to your apps. Might consider uninstalling one by one to see which one is a potential culprit…

Hi @Web Developer , Welcome. If you are able to raise request through the desktop browser with no issues, you may want to reach out to the vendor directly - support@mobilitystream.com to trouble the app issue. There maybe a bug of some sort. I personally use the Jira Cloud App and I don't have issues submitting tickets. It…

Thanks for sharing the additional context about the SaaS app using its own account vs the actual customer account. Now, I see why the teams need to add the customer instead of the customer doing it themselves. A possibility is to have customers use the direct email channel for the project. Atlassian provides a dedicated…

Thanks for the update.

Thanks for sharing an alternative approach using listeners instead of behaviors.

HI @Carst van den Bosch , Welcome to the community! Those tabs like comments and history are there by default as long as you are able to view the issue. Unless, you are missing a permission like add or view comments, then you may not be able to view the comments tab. Is this an issue with a specific project or all other…

HI @daheeahn Welcome to the community. Based on the release note on 10.3.7, there was nothing introduce in relation to this. Nor is there any fixes in the next two 10.3.x release related to this. You may want to raise a ticket with Atlassian to investigate further in case there is a bug introduce? Release note…

HI @Deguchi Atsunori , Welcome. Unfortunately, the answer is no. See post and the related ticket in the post. https://community.atlassian.com/forums/Confluence-questions/Solution-to-disable-Notify-Watchers-By-default/qaq-p/1903020 Although, you can let your team know to use the option to not notify watchers when publishing…

HI @Lesley Walls , Welcome. There are outlook add-ons to jira which can extend your integration between the two: https://marketplace.atlassian.com/search?query=outlook&product=jira There also add-ons in outlook as well to help make thing more efficient working between the two applications.…

HI @Julina Del Rosario , There could be various factors leading to this. Please follow the below documentation to help you troubleshoot the reason you getting bouce@atlassian.net https://support.atlassian.com/jira/kb/troubleshooting-bounce-emails-from-bounceatlassiannet/ Hope this helps!

Hi @Terry A Davidson , Haven't notice anything on my side nor did I see anything role out relating to JSM notifications. Haven't seen issues reported lately in the regard on the Atlassian status page either. https://status.atlassian.com/ The only thing I could think of is to have the agents take a look at their personal…

Hi @Isabel Fonseca , Welcome. If I understood correctly, you want to try to hide the field and you still want to copy the value? How will the field be populated if the field is hidden from users? Might trying below: 1. You the hide field option in behaviors. Referring to the toggle button. 2. You can have a condition in…

HI @Mathew Lederman , Interesting I haven't been seeing this pop up my instances as an admin or user. Maybe I'll see it later and or has already been applied sometime ago. Do check on your apps to see if there's any impact. I did see some post for some apps that got affected. -Ben

Hi @Mohammed Shamil CM , Welcome to the community. You may want to consider upgrading Version 12.1 address the API update. See release notes: https://appfire.atlassian.net/wiki/spaces/ACLI/pages/2062680125/Release+notes+12.1.0 Hope this helps!

HI @WC Welcome to the community. I haven't use the app in a while. Looks like the API has change and the app needs to start using the new API. I'm wondering if your app that is on your site is not fully rolled out. Perhaps uninstall and installing the app back will help force that. I have had issue with apps. Once I…

Hi @ProTreo , You might want check clearing cache or log in with a private or incognito window and see if that fixes it. Is this just happening with your user? or is it happening to wider group on your site? If the clearing of cache does not fix the issue, I would recommend raising a ticket with Atlassian to take a look at…

HI Teja, It will depend on the responsibilities of the role. Sometimes it varies from place to place. More importantly is stay up to date with the latest features and applications to help offer the most up to date solution fit to their needs. Knowing both On-prem and Cloud solutions is helpful. There's not a whole lot of…