Benjamin_tmh9yg Community Champion

Hi Frank, You can use this link: https://support.atlassian.com/contact/#/ You may want to try to restart your Jira service and see if you are able to access the managed app page. If you are, I would try to set your Jira to safe mode https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html Then…

Hi @Gary Quay , You can limit viewing and submitting tickets by using permission scheme and issue level security. I'm not sure if you need to use JSM for your current purpose. You may just use Jira work management since you are limiting to a set of Jira members. Usually, JSM is use to server company wide like IT, Helpdesk,…

Hi Dinael, Thanks for the update. Let me see what I can find out. -Ben

Awesome!

Hi @Dinael Silva , This indeed looks like an indexing issue since the search results does not match up. Would recommend contact Atlassian for additional support on re-indexing as this option is not available. -Ben

Hi @smp5917 , It depends on what exactly the user wants to report on would determine what option suits best. If you add the option CBA, then the end user will need to pull the field for both values. However, this maybe less confusing to explain to all end users in case they notice the value in their ticket change without…

Hi Sara, I haven't come across this as an option that can be customize out of the box. Usually, you can reorder the request types and group them accordingly on the page. Also, change logos, colors, and themes. And updated the Announcements. -Ben

Hi @Greg Porter , Based on the article you have posted, you would create a new custom field to hold the calculated value and use smart value formulas to get the results you need. Here's a link to the smart value math expressions: https://support.atlassian.com/jira-software-cloud/docs/smart-values-math-expressions/ Hope…

HI Alan, You welcome. I haven't come across such an option or a use case of having it done for all users. -Ben

Hi Brandon, You welcome. I see. I haven't seen this option in the team-managed-projects. However, I am able to do this with company-managed projects. Thanks, Ben

Hi @JRodney Estrada , Sorry to hear it didn't work out. I haven't come across any documentation on that. Try to open a Atlassian Support ticket. -Ben

@danilo Hay una publicación con un problema similar. Con suerte, esto le ayudará con lo que está enfrentando actualmente. Vea el enlace a continuación: https://community.atlassian.com/t5/Jira-questions/How-to-fix-quot-failed-to-load-quot-error-at-attachments-in-Jira/qaq-p/952044

Hi @Brandon Burgess , If you are using backlog, you can enable the epic panel. Then just drag and drop your issue to which Epic you want to link to. Also, you can create new Epic straight from the panel board. Hope this helps.

Hi John, There is no option to hide this. But you can work around it. You can rename it to "." and change the text color to match the background...so it look hidden. Hope this helps. -Ben

Hi @JRodney Estrada , If you go to your administration, try changing the filter ownership that's tied to the board. After that, try accessing the board. Hope that helps.

Hi @Alan Vickers This link will probably get you to where you need to go. https://confluence.atlassian.com/conf74/keyboard-shortcuts-1003128206.html Hope this helps. -Ben

Hola! No puede hacer esto de inmediato. Es más sencillo buscar en el mercado de Jira una aplicación para esto. Debería haber varios para hacer exactamente lo que necesita. Link: https://confluence.atlassian.com/jirakb/clone-or-copy-a-jira-server-project-779160843.html

@Monica Morris , That is really strange that happened since the status no longer exist. However, should be cautious of renaming status as it could impact other projects. Maybe recreating another kanban board will get pass this issue. Hope it helps. -Ben

Hi @Steve Martinez , I am assuming the error is in the title of this post. Usually, the error leads to the hidden fields that is auto-assigning a conflicting value. I would try to recreate the form the same way and see if you have any issues with the new form. If not, just delete the one previous and use the new one. If…

Hi @eric osborne , Don't think this approach will workto get to your solution. Since you are implementing within a macro, it will be contain within the macro. You may want to look at customizing the page with a velocity template/menu. Here's the documentation to get started:…

Dependiendo de dónde se encuentre su otro espacio de trabajo ... determinará la solución a aplicar. Aquí hay algunos enlaces a la documentación para guiarlo en esa dirección: https://confluence.atlassian.com/jirakb/migrate-projects-from-one-jira-cloud-site-to-another-779160766.html…

@ib_sakh : I would start checking your logs and backup directories to see anything to delete there before deleting confluence data. If not careful, the backups will contain the previous backups. What ends up happening, you may end up with a bunch of backups of backups. There's also the option of just backing up your DB and…

Hi @Gregor Naeckel , This indeed is strange. If anything, I would check with Atlassian support since it doesn't look like a network, browser, or an issue outside of Jira. Plus, something is odd since you have projects that don't reflect this issue. But do mention to support that you have a project that doesn't reflect any…

@Bing Wu I don't believe this is possible. As there's been updates to the API to keep confidentiality. Here's the link about the rest API: https://developer.atlassian.com/cloud/confluence/deprecation-notice-user-privacy-api-migration-guide/

Hi @Alisa Johnson , Would start looking into if there's any association between the playtest and smoktest ticket. Without some kind of pattern or association, it will be harder to automate and find the smoke test that went along with the playtest. For example, if the playtest is link to smoketest upon creation, then you…

Hi @Eilin Fang , Where are your SLA coming from, are you using Jira Service Management(formerly known as JIRA Service Desk). You can create a filter to get all an assignee's SLA. Filtering would be the path to take by filtering to get the list of issues you want. What you want to do is to do something like this: project in…

HI @Bruno Bernadet , I'm not familiar with the function but have you tried putting the whole value in double quotes. Here's the link to the documentation if it helps: https://docs.getxray.app/display/XRAY/Working+with+the+Test+Repository -Ben

Cool. It would probably be some add-on or configuration setting. Try to uninstall the browser completely and then reinstall...so it set back to default configuration. This may solve the issue.

Hi @Ruhi Tanwar , Should check the audit log to see what may be preventing the change. -Ben

Hi @Kiran Bakshi , Once the sprint completes, you can actually pull the sprint report in the report section and select the sprint you want. It will indicate what was deliver and what wasn't. You can also pull the burn down chart and burn up chart to see how the sprint is doing while in progress. -Ben