Benjamin_tmh9yg Community Champion

welcome. Here's the documentation on how to change the board filter. https://support.atlassian.com/jira-software-cloud/docs/edit-a-board-filter-on-a-company-managed-board/ -Ben

HI @Briery, Paul , Welcome to the community. Another place to ask is in the Apps and integration. Here's the documentation to get started with insight Discovery: https://confluence.atlassian.com/insightapps/insight-discovery-1085180639.html This doc should get you pointing in the right direction at least. Thanks, Ben

HI @Javier Pantoja , If you are using this server for production, it is recommended to use one of the support databases like Postgres, mysql, etc. H2 DB is meant for use cases like small demos or small test system. A couple of things you can do is: 1. Check if your dbconfig.xml has been modified where you db settings have…

HI @Hafizah Rahman , A couple of requirements that must be satisfied before the Epic can show up. 1. You and your team should have permission to view and edit the Epic on the other project. 2. The board filter must include the other project so the Epics can filter to the board. Thanks, Ben

Congrats @Jack Brickey ! Well deserved and well done.

Hi @mear , Are other new users able to receive the invitation e-mails? If it's just this user, perhaps it could be in junk/spam. If this is wider problem, you may want to take a look at this page to see if you are encountering the same:…

Hi @Diffusive5915 Here's how to disable notifications for the ones you don't want: Disable the customer scheme for customer notifications If you have an internal service project where all your help seekers have Jira licenses, you might prefer to disable the customer scheme. In this case, you can work from the licensed user…

HI @中込 晴菜 , Should be able to get notification about status and transition. If you need additional details , please check out this webpage: https://slack.com/help/articles/218475657-Jira-for-Slack Thanks, Ben

That's great to hear. Please accept the answer so that other communities can easily search for the solution/answer when running into similar issue. 

Thanks for clarification. Depending not he application, a tailored automation would need to be built to provision access to those apps possibly via API. Kind of inline with what you mention about web request. -Ben

Hi @john smith , Not sure if the API using is a JQL query parser. You might want to use something like this: https://docs.atlassian.com/software/jira/docs/api/7.1.7/com/atlassian/jira/jql/parser/JqlQueryParser.html -Ben

HI @Ivan D , You welcome. Are you a site/org admin for your site? If so, are you not seeing anything under portal customers under user management. It should be listed there to be managed if they are indeed customers to your portal. I am referring to the bottom portion of the 2nd link I provided. Thanks, Ben

That's great to hear!

HI @Russ White , You welcome. For customization as mention, usually you would need an add-on. I have used refined in the past. I don't remember having to logging into else besides the portal. Do reach out to their support to walk through any specific questions you may have.…

Hi @MP32 , I haven't run into this issue but I have implemented aurora for mysql and portgres. Are you using AWS Jira QuickStarts, could it be possible that some setting were set from there? Are you able to query from an instance to that server to see if the DB is entirely empty? If there is something, could just drop it…

HI @AJohnston , Likely it would be the later with automation. The issue has been raise to have that option but still open. https://jira.atlassian.com/browse/JSDCLOUD-5611 Thanks, Ben

HI @Russ White , The portal users shouldn't need to login to confluence. It is part of the integration between confluence and JSM once setup. JSM applies a special permission to Confluence to allow portal users to view articles and without taking on additional Confluence license. Articles should be searchable and viewable…

Hi @Ivan D , Follow this documentation to delete the customer. https://support.atlassian.com/jira-service-management-cloud/docs/remove-a-customer-from-a-service-project/ To remove them permanently, you'll need to follow this doc: https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-customers-account/…

Hi @Saurabh Borle , Based on the error you mention, is as though you are signing up than logging in. Make sure you are accessing the login page. Usually, if you can't login is because the userid or password is incorrect. If you still can't login, you may need to to contact another site admin to help with password reset. If…

@Chrissy Clements , If you referring to Azure AD, then would recommend following this doc to get setup. https://learn.microsoft.com/en-us/azure/active-directory/saas-apps/atlassian-cloud-provisioning-tutorial Keep in mind you should be subscribing Atlassian in order to integrate. Thanks Ben

This is something Atlassian support would have access to. Could be academic institution, non-profit, etc.

Did you use the example shown below in the section? issue.{custom Field Name}

@john smith , Should be able to use the \ as an escape character. Here's a post showing a good example of a query use qoutation marks, https://community.atlassian.com/t5/Jira-questions/Help-with-JQL-query-quotation-marks/qaq-p/1769883 -Ben

Hi @Tong Tran Son , Something in your eligibility has changed. Would recommend going to admin.atlassian.com to see your billing info to identify what exactly has change. Also, would reach out to Atlassian support to get further details if nothing is obvious when going into your account. Thanks, Ben

HI @吴昊 , Follow this page on how to display custom field values and properties. Search for custom field on the page. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/ -Ben

1. Set and send the agenda 2. Figure out the achieve outcome of the meeting 3. Make sure to invite all the appropriate stakeholders to the meeting. 

@Venkata Sagar Check the Jira logs and check the indexing page for that node and see what's the status there. -Ben

Hi @Ana Martinez Arroyo , If you mean disable, here' the documentation on how to do so: https://confluence.atlassian.com/conf713/administer-analytics-1077914730.html -Ben

Hi @Paul Golightly , I haven't encounter this issue. But maybe this article can help clear your CSV file of blank lines, so the Macro can render it properly. https://www.techrepublic.com/article/a-quick-way-to-delete-blank-rows-in-excel/ -Ben

Hi @Ste404 , Good question. As far as I'm aware, this has been the design. As long as the designated approver approves, it doesn't matter the which numbers of group is represented. The approval is associated to the approver and not actually the group they are from. Maybe worth searching in the Atlassian marketplace to…