Benjamin_tmh9yg Community Champion

Probably easier to export a list through the DB. You can view it through UI by viewing the groups that associated to the Jira license. Usually, it's Jira-user. However, if you want an exported list where you can manipulate and filter through something like excel, then it's probably better to do it through DB. Here's a link…

Hi @Laurent Martin Welcome. I'm aware you can query test without execution. Haven't come across query without a test plan. Here's a list of queries that can be done on X-ray: https://docs.getxray.app/display/XRAY/Enhanced+querying+with+JQL

Hi @Robert Sirchia , As far as I know, there isn't an option in the UI. On-prem, I would use the DB queries to get that info. Here's an approach with API on cloud mentioned by another community member for a similar post.…

Hi @Carlos Sanchez Golding , I haven't seen documentation on importing straight. The main approach is save to file and import it. Tried to see if there's possibly an approach to API but nothing pops up on search. 

HI @Pfeifle_ Virginia , How was the numbering column added? Depending on how it was add and constructed on the table will lead to various results as you have observed. However, it was simply added with the button at the top for numbering column. You should be able to highlight the table and click on number column and it…

Hi @Marta F. , There doesn't seem to be a straight forward way. Here's posting in a similar regards to some possible ways to go about it. https://community.atlassian.com/t5/Confluence-questions/How-can-I-see-my-unpublished-pages/qaq-p/1640218

Hi Gregory, Should be located here on the column if you have admin access. If it's not there, it might help to show the rest of the screen shots on how you navigate to your board.

Hi @Helena Jerney , Encounter the same. The only time I was able to change the number of items display is when adding a label at the same time. Hopefully, that works for you. 

Hi @Matt Hurt , I haven't seen this exact error myself and I have upgrade many times. Perhaps, it maybe due maybe due to add-ons. Try starting in safe-mode in the managed apps page. If you see the kanban board working once more, then enable the apps one by one to see which one maybe the culprit. Once it's isolated to an…

Hi @Dan Rushing , I haven't seen a way to exclude the reporter based on the non-reporter responding to a ticket. I've only seen the option of removing reporter from the notification scheme but then that would remove the reporter in all cases even when the reporter does respond to the ticket. Maybe that's ok if you don't…

Hi @Bala Yadlapalli , You can't do this with JQL as it is a search tool and not a calculation tool. There are reports that show sum up time for sprints depending if you have your estimates done by time instead of story points.…

HI @philipf , May not be able to do that type of validation and parsing without a workflow extension add-on. Although, you may be to use automation to trigger transition based on certain values. May want to take a look into that area. Otherwise, it may be simpler with the two ticket types with specific workflows. This was…

HI @Gayle Larson , Not sure if I understood the ask . But you might be probably looking for something like this: labels = Q2 and (labels = Refined1 or labels = Refined2) Hope this helps.

HI @Amy Rounds , If you move issues from one project to another where the fields are not required, the behavior should have been where the same fields are no longer required for those issues in the new project. If you go to the field configuration scheme for that project, do you see it configured to required. Want to make…

Hi @emily.walters , Macros have varying performance. You can also use the confluence native macro to play your videos if it makes a difference. https://support.atlassian.com/confluence-cloud/docs/insert-the-multimedia-macro/# One best practice to note it not to have too many macros that are pulling data from external…

Hi @Josh Kamrass , All boards issues are controlled by a filter. In the board configuration, there is filter associated to it. Must narrow down the filter, to narrow down the issues shown on a board. However, the parent link field is not really controlled by filters. If you have access to those tickets, it will show up on…

HI @Dee Minty , It looks like it could be your workflow. Check the parent and see if you can transition the status straight to Done manually. Sometimes these issues occur when the parent is in status which there isn't a straight transition to Done which causes an error. If that's the case, you may want to edit your work…

HI @Kristi Chew , Anyone can create an Atlassian account. However, you can setup that only you and org admins can approve access to your Jira Cloud instance. This can be done through your administration user setting page: https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/

Hi @kristin whitaker , Your team members can access both resources. They don't need to be admins in order to access support or the Atlassian community. However, admin privileges is good to have so when support needs information like logs and support zips, they can access directly. Also, at times, support may ask for SEN…

Hi @Rohith k , There isn't connector I'm aware of. However, there are backup vendors through the Atlassian marketplace that you can choose from. Here's the link: https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=backup

HI @Abdullah Khan , Strange, not sure about asking for your passport. Is there a reason provided for de-activating the account? Is your account managed by the org, if it is, it can be activated again by another org admin. If it's unmanaged account, then Atlassian Support are the only ones that can look into it. -Ben

Hi @Shalabh Chaudhri , When you start using the / and start typing letters, slack will begin listing out apps that you have that you can use. By showing invalid command, looks like the assist app may not have been installed on their slack. Also, the assist app must be configure to connect to your JSM as the endpoint. -Ben

Hi @Jeff Hooper , I'm using IOS but should be similar. Dashboard doesn't work as nice as the desktop. Mainly due there are a number of gadgets not supported. Also, because the app screen doesn't have the same real estate as on a desktop. So, there's more scrolling involve sine only can view one gadget at a time. However,…

@yay work , No. You'll need an e-mail account so that Jira can check the e-mail and parse that information into a ticket. Without an e-mail account, there isn't a location to find the e-mails to parse. If you are planning to Move to cloud, an account will be automatically created for you to use, so you don't have to set an…

HI @Michael Frank Welcome to the community. You can limit who can view but not restrict to a partial view. The inline comments are meant to be short or straight to the point. -Ben

Hi @Abdelrahman Ghoniem , You mention Trello. Possibly, it might be better to post your question in troll product group instead on the Jira Software group. If it is about Jira software, it might be good to show a screenshot of what you are referencing to. -Ben

Hi @k venkat prasad , It looks from the report that the team are completing tickets that weren't part of the sprint. So, that maybe another problem, where the team is taking up tickets that are not part of the sprint. May need to take a look further in to the team process before starting future sprints. The sprint report…

@VGSS REDDY , You can use Jira software but if you are looking for things like cost breakdown of materials...then you may want to look at add-ons. However, if you are looking for project planning, setting tasks, workflows, then Jira probably can help you get there. -Ben

Hi @Varun S Bhat , Not out of the box. You may want to explore Github connectors on the Atlassian marketplace that may provide this functionality. -Ben

Hi @AS , You can install a checklist app from the market place where the checklist resides in the HR on-boarding ticket. or it is possible when an on-boarding ticket created to automatically create a list of sub-task associated. In order to this, you will need to utilize the project automation. Here's the marketplace for…