Benjamin_tmh9yg Community Champion

Hi Angie, I'm not aware of a truncation setting. However, probably don't want to lose any vital information. You can actually increase the limit or set it to unlimited. Follow the link below: https://jira.atlassian.com/browse/JRASERVER-28519 Hope this helps.

Hi @Aziz Morsly .... Is this migrated data? If it is, then the attachment did not get brought over for the reference point to find it. if this is not from a migration to cloud, may need to open up a ticket with Atlassian to troubleshoot. 

Hi Semir, Just verified. It does change. Are you making the changes in the portal settings? The project settings is for internal change. Mine change on the spot. -Ben

yes. Not directly. 1. Have an automation rule to set the e-mail reporter to a specific organization. Then trigger another automation event for any issue part of this organization, assign them to a group or define team list. Then choose a method whether to do round robin or balance workload. 2. different shift of approach.…

Hi ... Not sure if there's something on the app itself. Generally, regardless of the application, I usually would check with my end-users to get the response time off their browser to see the time it took to send the action and the time to respond to the browser. There could be various factors to response time. Could be…

Hi Stephanie...Yes, It's available in cloud. When you create a global or space template, you should be able to select new variable from the "+" icon. or you can use "/" for a shortcut. Once added, just configure the name of the variable and select list and add the list of items lie Backlog, in progress, done....etc. I just…

Hi Jana, System admin is more for Server and DC platforms. The link you have listed for the server platform but since you are a site admin ...you are definitely on the cloud platform. -Ben

Hi Daniel. JSM comes with built it automation. It also has script to close the ticket after like 3 days or so. You can copy that script and modify accordingly to the transition you need. That should get you to what you want to do. -Ben

Hi Kevin, Would first start checking on the issue type in the project it maps to. See if * there was any required fields that should be listed on the form. * Make sure the reporter has access to the project. The main things is the form must be configured in the same way it is needed to create the issue straight in Jira.

No. The Page design is to first show the groups and each form needs to belong to a group. If a form is not assign to a group, it will be hidden from the portal. This is intended to help find forms easily for the end-user where there is multiple forms. IT might be good also to break down IT request to various request like…

Hi Adrian, Do you have anything populated if you leave the space field blank? If you do, then add your specific space key to narrow down the filter. -Ben

Hi Darren. That CQL function uses account id. If you want to know where to find the account id, use this link: https://community.atlassian.com/t5/Jira-questions/where-can-i-find-my-Account-ID/qaq-p/976527

I think there is a delay. In my case 3-4 minutes. My blog post and new page showed up. I have no filters set on mine. 

Atlassian Documentation and practice on an instance. Choose the cert platform you will mostly work on. since you are working cloud, its make more sense to go with the cloud certs as you can apply it right away. If you work on both, do both. Good luck!

No problem. There's seems to be always something new popping up on cloud JSM. I agree with the UI not being intuitive. I had the similar thoughts as you that the count would be active tickets. Have fun exploring with the rest of the features!

Hi Rosa, I thought that may have been the reason but indeed...it was inaccurate. After testing it, I do get the same result as you. Now, I see what the number is actually corresponding to. Unlike the other 3 category types, the incident category type is connected to an OPSgenie. If you create a ticket incident, problem,…

Most welcome!

The numbers represent the issue Jira type and not the category type. For example, if you create a service request or problem type, you should see the count increase.

No, since the user is no longer on the system. They will possibly need to open a Helpdesk ticket or e-mail IT to enable back their account. Whichever your organization process are. 

@[deleted] - you got this! So close! For the reports, generate different data sets with the issues you create. Observe what information you get out of it. The main thing is understanding the value each report brings. For me, I study each report to figure out the why and the purpose of that report. also, what help me is…

I have pass the ACP-620 exam. The 2 important things you should always do for any Atlassian certification: 1. Practice on a system on those topics.Especially, the areas you are not quite sure about or haven't use much. 2. Read the atlassian documentation to get troubleshooting tips and expected behavior. If you do those 2,…

Hi @Liam Green It really depends on the client preferences. In my experience, usually remote work is preferred and client are general happy with this approach. Even more so, during this covid period. If anything, I think there will be more companies that would move towards remote during covid and post covid. Another…

@Jose Schmeisser Saavedra - Try sending a message via your support account to have a troubleshooting session to if there was any e-mail rejection or queuing. You were able to send e-mails to other e-mails as well. So, it doesn't seem like there's anything wrong with the sent mail since you were able to send to other…

@Jose Schmeisser Saavedra - I have not heard of such rules but according to another thread. the application does not send to alias. Must be sent to a primary e-mail. https://community.atlassian.com/t5/Bitbucket-questions/Sending-email-notifications-to-team-alias/qaq-p/711858

Hi @jorge - You can setup an overdue filter and subscribe them to it. Then it will send e-mail for any overdue tickets. Hope this helps. 

Hey fellow enthusiast @Andrei Pisklenov _Actonic_ For project management and forecasting, usually would use the version and release burndown for forecasting and tracking. The sprint and the kanban charts mostly used when working closer with teams. The built in report has been sufficient in most cases. In my own experience,…

Hi @Mykenna Cepek For a browser app, my team and I use selenium with java. Can re-used those scripts to test other browser applications as well, if needed. There's also cypress.io. 

@Jose Schmeisser Saavedra - e-mail on Jira Cloud works currently for me. I have subscriptions running on a daily basis. Is everyone else getting the invite e-mail. If you are the jira admin, try sending a test e-mail. Could the e-mail have been sent to junk mail?

HI @Chimena Ijeh Next-gen is a new feature out of the box. Quick setup with certain limits compare to classic project. Like what you have observe, which is limited report set. If you are focus on reporting and want to have full feature capabilities, would move to classic project so you can get all the reports available in…

Hi @Chimena Ijeh - There's various reports that can help that is out of the box. The velocity report is to help with understanding what the team can handle after analyzing the commitment and completed story points of the previous sprint. If you looking for Issue cycle times, use the control chart. display outliers, how's…