Benjamin_tmh9yg Community Champion

You welcome. Looks like your settings is okay. Other things to check is to see if the e-mail service your using is different from the team. Like you are using gmail vs corporate e-mail. If not, then you may want to contact Atlassian support to ensure that an e-mail is actually being sent to your mailbox. -Ben

Hi @rina d , I don't believe you can do this out of the box..especially adding custom fields.. You may want to consider looking into add-ons to help with this issue. See suggestion below: https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=server&tab=overview

Hi @pedro.gavilan , You could use a JQL like this one: assignee in memberOf(yourgrouphere) Hope this helps 

Hi @Dalbir Singh , There is no bulk export confluence spaces in XML format in confluence. Its either individually or the whole site. I'm not certain you can do this through Bob CLI since this is on cloud. You may want to check with vendor support to see if this is an option or possibly another options. Hope this helps.

Hi @Hải Trần Thị Thanh , Check your profile setting to make sure there isn't anything disabled for e-mail. Also, check your spam in case your e-mail gets sent there. Hope this helps.

Hi @Ruhi Tanwar This is possible as long as the automated user has permission to close the tickets. Also, the workflow must allow it. If there are condition, validators, or a status that stands between the current status and close status...the auto-rule will likely break. Hope this helps

Hi @Tracey Moerkerk , They don't necessary need to be in your squad but they need to be part of your project's permission. They need to be added to a project role that would have at least browse project, assignable user, and edit permission in order to work the ticket. As as they have the right permissions, they should be…

Hi @Ana Sofia Lopes , Not entirely what you want to do exactly. However, if you want to install Jira+xray on an instance of Azure, then this how you would do it. 1. Create an instance on Azure 2. Install Jira on Azure and set it up. 3. Install Xray App on Jira through the Jira Marketplace and configure from there. There's…

Hi @Lall One , It depends what the permission scheme set in the other projects, if the browse project permission is open up to any application user / login user, then this group will also see their projects as well. So, will other groups as well. Hope this helps. -Ben

Hi @Sivakumar Kunjithapatham , I'm not sure but you may need to install the eval/trial license in order to enable the feature Gannt Cloud. -Ben

Hi @Stanislav , If this user logs from a different system or on your system, do they display the same issue? Has he tried a different browser? These will help to determine if its maybe his browser or his PC. You already ruled out his users since you can login as this user and perform the actions with no issues. -Ben

Hi @Gifty Mathew , There was some strange behaviors with whitelisting in my experience that cause odd timeouts. Once remove, no issues. If you are still experiencing issues even with no whitelist, then you may want to contact Atlassian support to check on your cloud site. Hope this helps. 

Hi @Raj , You may find what you need in the Managed Apps section under x-ray: https://community.atlassian.com/t5/tag/addon-com.xpandit.plugins.xray/tg-p/category-id/atlassian-marketplace There's where the focus Q&A are located for X-ray. Also, reach out to their support to get direct help as well. Here's their contact…

Hi @Eilin Fang , I don't see any screenshot. However, you can by creating a dashboard and using SLA widgets to display all the projects SLA you want. I am assuming you are using the Jira Service Management SLA. If you are you SLA feature from an Jira App(Add-on), then it will depend on the vendor's capabilities. Hope this…

Cool! Question: What Tools or Apps you can't live without as part of your admin toolkit? and why?

Hi @Disha Patil , Apps follow the number of users for the application. Therefore, if you have 10 users for Jira, then you will have a license timesheet for 10 Users. There is no separation between the two. All Apps follow the Jira user license count. Hope this helps.

Hi @Shannon Wright , This article will probably address your issue. https://community.atlassian.com/t5/Jira-questions/How-to-calculate-the-time-in-open-status/qaq-p/639181 Hope this helps. Thanks, Ben

Hi @Gregor Naeckel , If you can view the Atlassian log, it may provide more detail on this error could be. I would recommend to run an integrity check and check the health to see if anything is spotted there. Are you using chrome browser? Also, is this happening also happening with other team members? Thanks, Ben

Hi @Domas Šlepetys , There isn't an option like sub-task. There is the option of filter in the issue navigator inputting a jql. Epic = {epic name} and issuetype=story and status not in (closed) Hope this helps.

Hi @Bruno Bernadet , Wildcard are for text fields like description field. It does not work on fields like issue key. If just want to search on all issues in the project. You can use project = project name. Here's the documentation on where you can use wildcards. Hope this helps.

Hi @Kiran Bakshi Usually a JQL like this will get you this: project = project name and Sprint in closedSprints() and sprint in openSprints() and Status in (whichstatusisyourresolvedstate) Then just add up the story points from all the issues.

Hi Trena, Its fairly straight forward if you haven't have much spaces in the other site. What you would do is just export the spaces 1 by 1 and import them to the confluence on the site you want to keep. Here's the article that can help you with this:…

Welcome @BENZAROUG ASSAM !

Hi @riley harrison I'm not aware of something out of box that will get you exactly what you need. Here's Confluence App to look at that may address this: https://wiki.vertuna.com/display/FORMS/ConfiForms+CLOUD Hope this helps. 

Hi @Sara A , There's a few ways to go about it depending if you are on cloud or server platform. In the page, it should be using a macro. There should be option to filter by pages in a space or label. Label maybe easier. For all the project decision pages, just tag a label you want and filter by that label. Hope this helps

@Mehdi , The User you are using to get information, does it have full access to retrieve information. Also, is there any login issue with this user from the UI?

Hi @giloadewale123 Another way to share is that there is copy link which could put in an e-mail and send. The share option is for those who have access to your confluence site or could be invited to your site to share. Hope this helps.

Hi @Victoria Wu I'm not aware of adding additional fields in the Macro out of the box. You may want to check into something like below: https://wiki.vertuna.com/display/FORMS/How+to+create+a+form+to+create+a+Jira+issue+from+Confluence In order to customize to your needs. Hope this helps.

You welcome. I see what you mean. If at all, then it would need to be done in a file because the UI looks very limited in restrictions. 

A couple usual suspects to look in PC security apps like anti-virus or malware. The reason why I mention OS, it is unlikely that it is the browser unless you install a similar add-on on both browsers that is related to security. You may also want to look at the browser developer console to see there's any clues to not…