Benjamin_tmh9yg Community Champion

Hola, El paso 16 se refiere a la transición. Busque una transición que posiblemente esté en transición para abrirse. Por lo general, en los detalles/texto del flujo de trabajo, muestra el número de paso. Si encuentra el número 16, ese es el que necesita investigar. -Ben

Hi Gregory, Would recommend to update the e-mails on the server side to match up. Once its done, you can migrate over and use the exact same e-mails. Probably can script this to update the database if you have a pattern. However, if the e-mails pattern vary, it might be safer to update them manually. -Ben

Hi @linrong jiang , H2 is primarily for evaluation. You may want to consider moving to Postgres or mysql down the line. Would recommend contacting Atlassian support if your instance is licensed. https://support.atlassian.com/contact/#/ -Ben

Welcome to the community!

Hi @Jayarama Bhat B , You will have to setup your traceability on which issue type are defects in order to see how many defects are open. THere's a variety of reports available of reports Xray. If you are just looking for test case execution, you can find it here: Test+Executions+Report -Ben

Hi @robin.zhang , You would add a field and map to the custom field in the request type form. Here's a link to point you to the documentation on how to set it. up: https://confluence.atlassian.com/servicemanagementserver/setting-up-request-types-939926357.html -Ben

Hi @Hasan Mohammed , You'll need to look into an add-on. Jira does not have a graph that tracks the historical data points. You may want to search for table/grid add-ons to enter data and filter that into a dashboard. -Ben

You welcome @Ariel Budnik . If this solved your question, please click on accept answer, so that other community who search your question know that this is a solution to the same question they have. 

@정대규 : There maybe add-ons out there but that can't be change. This is by design. -Ben

Hi @Rainy Xiao , This link should point you in the direction of changing your URL. https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html -Ben

Hi @Joao Menegueti , Echa un vistazo a esta publicación. Tal vez el problema es la configuración de permisos https://community.atlassian.com/t5/Jira-Service-Management/Request-participants-not-being-added-with-Email-CC/qaq-p/1726401

@Ben Bazian , This is not something out of the box. You will need to look into an app. Here' a page for some listings to look into: https://marketplace.atlassian.com/categories/analytics-reports -Ben

Hi @Giovanni Tirloni , Not aware of an auto-apply option One way of making more visible is to add it to the home page of the space. You can use the template macro buttons and provide context on the home page to inform users to use this button when creating a how-to page…

Hi @Zoey Wang , Not with out a connector or some form of scripting. You may want to check if the other system has connector, if it does, you can use a connector to sync information. I've seen connectors to like salesforce and servicenow. The option is to use the API and script it. UseAPI to call the info in JIra and then…

Hi @Mohamed Saad Taha , Thanks. Is the line manager approval field mapped accordingly in request type form? Do you have screen shot of the request form from the edit fields side. -Ben

Hi @Katja Kanngiesser , The reason why you are reaching this page is because the site admin can file the support ticket. If you are a site admin, you need to login as that user in order to file the ticket. If you are not, contact your site admin to file the ticket on your behalf. You may want to also check with the admin…

When it comes to setting org admins, the whole next-gen wording doesn't apply. I have the same configuration settings to set another org admin. -Ben

Giving it a go! Organize our weeks bringing structure and focus sprint! sprint! here we go!

以下のリンクを試して、ビデオをページに埋め込みます：https://support.atlassian.com/confluence-cloud/docs/insert-the-multimedia-macro/

Hi @Katja Kanngiesser , Your issue might be related to this ticket. https://jira.atlassian.com/browse/JRACLOUD-67264 You may want to reach out to Atlassian Support to get this corrected. Thanks, Ben

@Aslıhan Paksoy , Is it possible that the user is part of a group that has project admin privilege?

@Hasan Mohammed - If you are using a test management tool add-on Jira, you can use their reporting tool to display your test data. If you have place your test data in a ticket, you can display it through the ticket. The Dashboard displays your issue and scrum data through the use of widgets. -Ben

Here's a post with the steps on how to do it. https://community.atlassian.com/t5/Atlassian-Access-questions/How-do-I-grant-user-quot-Organization-Admin-quot-rights/qaq-p/1171673

@Fahad Akhtar - What I'm aware of is that the portal customer ones are specifically to that portal. Keep in mind, you can have many service desk each having its own portal and customers. The user management one is across the entire site. Hope that helps. -Ben

Hi @Glenn Collins , You want to contact Atlassian support on this. However, as a work around, maybe try to copy the page and see if you can edit it. If you can replace the original with the copy. -Ben

If it's not a system filter and it's custom filter, you can go to column and change the column under filter. Don't change defaults or systems, as that will just apply you columns view across all the filter you want to view. However, this doesn't really impact how the filter saves the column. What ever you modify under the…

Hi , Are you still using the xray issue types, that maybe an issue as that may contain residual configuration? How was the Xray removed? was it disabled or uninstalled? Based on the info, it doesn't seem like it was remove at all. Usually, if it's uninstalled, you shouldn't be able to even see the xray settings option. -Ben

Hola, This post is similar to your questions. It will guide you to handling CC e-mails. ttps://community.atlassian.com/t5/Jira-Service-Management/Service-Desk-Email-cc-Participants/qaq-p/921950 -Ben

HI @Henry Chad Apale , I'm not aware of changing out of the box. Just globally for all users like the link below: https://support.atlassian.com/confluence-cloud/docs/configure-the-site-homepage/ The default design usually shows up with what you were recently work on and your list of favorite spaces. Kind of like a centered…

@Julienne Mae Anito . Yes, you can have more than 1 org admin.