Benjamin_tmh9yg Community Champion

Hi @LipsaPatra , I don't have the exact configuration for you but it can be done. What you need to look into is the automation feature called branching which handles related tickets like sub-task, parents ticket, etc.…

Hi @[deleted] , There's a variety of different templates to choose from. I'm not aware of a template of stripping most of the features out. Most of the templates provides a good jumping off point where you have a handful of JSM features to start using. There is the option of creating your own set of schemes that you like…

It could quite possibly be the version because when I see something different on one instance than another...I always go back and try to understand what are the differences. Usually, it different version of Jira, apps, or configuration. In this case, it is likely the version. You might be able to see if you can retrieve…

Hi @tomwilliams No problem. Glad to be able to help a fellow community member. -Ben

It was in support. It was tough at times dealing with negative people. Learn a lot from it because it help to learn how to handle difficult people and situations. Fast forward today, those situation are still challenging but better equipped to handle them based on those lessons. Of course there was those laughable moments…

That's great. The links that @Joseph Chung Yin provided are very helpful links to get the answers you need. It has the DC platform and the general regions. If need to get into further details than the links provide, then contact Atlassian support to get more info. https://support.atlassian.com/contact/#/ -Ben

@tomwilliams , I haven't observe any widgets+filters that track trends for people interacting on each ticket. Most of the trends are about feedback, SLA, and monitoring quality and speed of service. You may want to explore some BI tools for drill down granularity and flexibility . There's EzBI which is add-on to Jira.…

Hi @Nikolaos Manessis , I haven't seen a way other than removing all the watchers of the page. However, there is an option to not notify when making changes to the page: https://community.atlassian.com/t5/Confluence-questions/how-do-I-disable-sending-email-notifications-on-changes-to-a/qaq-p/1576315 -Ben

Hi @Thi Thuy Duong Dinh , Possibly the other instance could be on another version just to rule out what could be the difference between the two instances. -Ben

@adas1 , Don't really have the option to choose when you are on the free plan. You need to be on higher subscription plan to choose the region your data would be located. -Ben

HI @Martinbill83 , As I recall, there should be like a checkbox of some sort to indicate not to notify or e-mail somewhere in the bulk change process. Just need to uncheck so teams don't get notified. -Ben

HI @Hiba Tahir , The doc you have is referring to Confluence Server/DC. However, this post is tagged as cloud. Here's the link to the creating spaces in cloud: https://support.atlassian.com/confluence-cloud/docs/create-a-blank-space/ -Ben

HI @Andrea Dieguez , If want to make sure it's only the people you add to the people/customer list, you must set the option stated in this link: https://confluence.atlassian.com/jirakb/limit-jira-service-management-visibility-to-customers-on-portal-779160886.html Hope this helps. -Ben

Slinky race and sliding down the stair rails!

Most Welcome!

Welcome @Olha Yevdokymova_SaaSJet !

Hi @Karen Granovsky , It could be subjective and base on what features you are looking for in the time tracking and reporting. Here's one I come across clients using: https://marketplace.atlassian.com/apps/6572/timesheets-by-tempo-jira-time-tracking?tab=overview&hosting=cloud Hope this helps. -Ben

hi @Jatinder Mangat , Next-gen projects are team management projects. You should be able to see them in the free Jira instance. -Ben

Hi @Halil Uzun , If the uninstall Button is still missing from the managed apps page for that add-on, then need to contact Atlassian support. For on-prem systems, you can clear cache and usually solves this issue. However, since you are on cloud, you will probably need assistance from the Support team. To raise a ticket,…

Hi @Misagh Khorram , If the project is deleted, it is gone. If it's archive, you can unarchive it by follow the link below: https://support.atlassian.com/jira-cloud-administration/docs/archive-a-project/ Should be admin to do this. -Ben

Welcome to the community @Ramanathan !

Great. Voted on the ticket. 

Hi @Gustavo Bernardini, There is no longer confluence cert. The Cert was the ACP-200. There's a pro skill badge you can obtain for Confluence: https://university.atlassian.com/student/activity/850541-apb-220-confluence-space-administration -Ben 

It's probably due to your board filter. Need to check to make sure it includes the other status. There should be box on the upper right to click on to show a drop menu. Select board settings and check your filters there. -Ben

@erin.loya , Based on your search query above and screenshot, it does show backlog status. If you want to show any other status that you like, just need to add the other statuses in the advance or basic search filter. Go to the Backlog status and click on the down arrow for the drop down as seen from your screen shot...and…

Welcome. You mention there's no password lock out. However, maybe reseting of the person password may cause it to resolve itself. Here's the list of Jira logs: https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html Maybe you can find something in the HTTP access logs. -Ben

Sure does!

Sounds good. The Migration Assistant will have a pre-check. So, those will need to be fix first before running the migration, if any. -Ben

Hi @Mark Cogan , That's probably the main place to look is on the AD to see if there's anything on the logs to give further insight. Based on the fact you are able to login, the integration is working. So this leads to something with this particular admin. Could try disabling and enabling the AD on Jira while logging as a…

Hi @Matteo Gubellini _SoftComply_ , Same here, just import. -Ben