Benjamin_tmh9yg Community Champion

You welcome. Glad it all worked out. Sometimes the process of elimination helps. -Ben

Hi @Raghavendra kaushik First, you will need to look into purchasing an rich filter add-on since this feature is not out of the box. To use rich filters, here is the documentation. https://wiki.qotilabs.com/rich-filters-cloud There are other add-ons as well. So, I would recommend to try this add-on first and then try other…

Work with so many different time zones. Kind of difficult not too. However, don't expect to get a response till the next day or vice versa. Unless, the communication was planned for like a late night or early morning event. 

Welcome @Katiana Sfyrla !

In my experience, what's most important is practice. It's one thing to study and another to put it into action. The practice is what help me solidify the information and provide firmer understanding of the concepts. Can create your own Jira instance on cloud by using the free version. 

Hi @Neb O_ , Correct. Maybe there might be some additional that might show in the logs that may give additional insight what exactly the formatting error is. Did you also try starting simple with "Hello World". Want to rule out if the HTML is completely broken or still something particular with the HTML you created. -Ben

Welcome. You did. Wasn't sure the step included issue type association but if it's implied...then you are good. 

@Raghavendra kaushik , You can't without an add-on as far as I'm aware of. The Field should be a drop down. In order for the dashboard to have quick filter like this based on a drop down set of values, you'll need an add-on. There's plenty of add-on out there for example....Rich Filters. -Ben

Hi @Neb O_ , You may want to start something small to see if something like hello world is working and work your way up to isolate the issue. Line breaks can often times lead to this error. -Ben

Hi Laura, It's possibly doable. Look for the condition for when this field is updated to a value. I have done it for other fields unless there is something special about the custom fields you are using. -Ben

Hi @TradeX Product Operations , Here's the doc https://support.atlassian.com/jira-service-management-cloud/docs/create-a-chat-channel-from-an-incident/ There is a way through opsgenie. Here's the post about it…

It you are site/org admin, you can check by logging in as the users. Or you can simply screen share with a video call tool like slack, teams, etc.. One thing to check if their personal settings are set to their desire configuration: https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/…

HI @Malcolm , Do you have screen shot of the dashboard you are referring to? On calendars, I can see the start and end date of task/issue. -Ben

Hi @Eddie Shell , Your case is probably different depending if both you and the original post get the same error message. You may be able to use this article to troubleshoot your issue:…

Hi @Shashwini Nair , What issue type are you using? Based on your automation, your issue types are named with people's names. Is this what is intended? Makes sure your automation doesn't trigger other automation as this can cause multiple transition or a loop. I would recommend starting with one condition and test the…

HI @Phil Bustin , That sounds about right. Once added to the scheme, it should be associated to the issue types that require this workflow. If the status is not used, you can remove the status straight from the workflow. -Ben 

Most Welcome. I haven't seen any. The recommendation I've come across through Atlassian documentation is through the DB queries. You may be able to pass these list of queries to the DB admin to retrieve the list for you https://confluence.atlassian.com/confkb/how-to-identify-inactive-users-in-confluence-214335880.html -Ben

Welcome @Linley Ali !

HI @Chris Jones , Looks like a similar findings as seen in this post: https://community.atlassian.com/t5/Jira-Software-questions/Missing-scroll-bar-in-active-sprint/qaq-p/2084282 Notice a similar quirk but after clearing the cache or going in incognito seems to resolve my issue. Maybe the same may apply. -Ben

Hi @Brian Erbe , Yes, there is a file that connects to the DB and it should modified before bringing up the server. Here's the list of important files to cross check. The file you are looking for on the db is dbconfig.xml. -Ben

@Luisa Quinonez , That seems like a long time base from my own experience. Usually its within minutes. May suggest to start up a new sprint and contact support if still waiting. https://support.atlassian.com/contact/ -Ben

Hi, There isn't a way through the UI unless you have add-ons like scriptRunner for Confluence. or there's an add-on like this one: https://marketplace.atlassian.com/apps/1219233/manage-inactive-users-for-confluence?tab=reviews&hosting=datacenter maybe can use a trial to query the list you need. -Ben

@Allen Reyes , Is there settings correct for the e-mail address? The message mention it can't reach the e-mail address pull e-mails. Would recommend to clickon learn more and double check the configuration. Thanks, Ben

HI @Parag Bhatnagar Two places to check: Check your project board filters Check your board columns and see if the status of your issue you move aligns to the project columns. -Ben

Enjoy the digital version of Teams. Allow the opportunity to have it work around my schedule. However, I do look forward to attending an in person Teams event.

Hi @Matthew Thompson , This option is not out of the box. You'll need add-on to do this. Here's a post with some suggestion: https://community.atlassian.com/t5/Jira-questions/Sum-Values-Fields-from-Isues/qaq-p/333652 -Ben

Hi @Sharon Youmans , That's how it looks on Jira instance. Here's contact to raise a support ticket to Atlassian: https://support.atlassian.com/contact/#/ hope this helps. -Ben

Welcome to the community @Celina Ovuorho !

@Shahrzad Shariati , Yes, it is not the correct behavior not to have advanced filter. May want to submit a ticket to Atlassian support to get that checked out. However, when you do get advance search back up again, follow this link for examples to perform data range search:…

HI @Ben Weisman , Do you have a screen shot you can share? On the portal, you have the option to hide any fields on your request forms. Thanks, Ben