Benjamin_tmh9yg Community Champion

Welcome @Florian Eutert , You may want to pose this topic in the apps and integration since this is in regards to marketplace apps. May get more traction there. If you need to get direct Tempo support, here's the support service desk:…

Welcome @Ifeoma Ejeh , Do you have screen shots of where are you placing the table in Jira? What Jira platform are you on? Cloud or Server? Thanks!

Welcome @Jessie de Jong , The short answer is no. If decided not to use Story Points as the estimation, you may also use amount of Time. Dates can't be used since it's not an estimated effort. Date fields are more used for when something starts or ends rather than the amount of effort. Dates is also used when you want to…

Welcome @Coriel Lowery , Haven't heard of a change in this area. Also, there's no configuration control to set what to be included or excluded in History and Activity tabs. May want to raise a support ticket to check your cloud instance: https://support.atlassian.com/contact/?postauth=true#/

Hi @Beatriz , Organization and Customers are added in a Jira Service Management Project. They are not added to the User. If you are an admin to one of your Jira Service Management projects, you can click on customers. From there you can add customers and Organizations as needed.

That's great to hear!

Thanks for sharing. Looks like the only work around is using JSW projects. Hopefully, that is a possibility for you and your team. 

Hi @CCC IT Helpdesk , Likely if there is not messages or notifications being sent out...It's likely due to the global outgoing e-mail is disable. Check the toggle on the admin page. This setting shutoffs are outgoing e-mail. If it's suspected, it's project related. Do double check your project notification along with your…

Hi @yanchiu_octopus_com_hk , Here's a similar post. This should help get you going in changing the text colors: https://community.atlassian.com/t5/Jira-questions/How-to-change-text-color-in-field-description-text/qaq-p/609188 Hope this helps.

HI @Anna Nguyen , The adding of txt record is straight forward. I have not ran into issue. Sometimes it may take a day or two for confirmation but usually successful. Since these happen behind the scenes, it probably be good to raise an Atlassian ticket to have support investigate. https://support.atlassian.com/contact/#/

HI @NCarmichael , When searching the marketplace, there just one app created by pendo. So, you may want to start there. https://marketplace.atlassian.com/vendors/1215843/pendo For performance issues, you may want to raise a support ticket. Atlassian support can investigate your instance performance to see what else could…

HI @Nancy Galvez , How is your script correlated to customers getting 403 error. It sound like your script just updates the ticket with comment and attach files. Doesn't sound like it updating any permissions. Are you saying that when they click on the comment in the link, they get a 403 error. If so, likely the files are…

HI @Rob Marshall , It isn't. Here's the ticket raised in this regard which can be voted on: https://jira.atlassian.com/browse/JSDCLOUD-11062 If you have Team Managed JSM, it is possible.

HI @Kiran Venugopal , Here's a post similar to what you are aiming to accomplish. https://community.atlassian.com/t5/Jira-Work-Management-Questions/Link-duplicate-tickets-via-automation-rule/qaq-p/2424204 Hope this helps.

Welcome @Andrew Wilks . Might be worth a try with the percentage. I haven't really encounter the issue. I'll use my laptop and then plug into a large monitor from time to time. In fact, when I have more real estate on the screen I could see more. For example, a table with a large number of columns. Rather than scrolling…

Welcome @Ellen Gruebbeling If you are login into the university, there's notifications you get about new courses. Just check the bell notification icon. There's also page drop down near the notification bell to click on "What's new and refresh" to see what's the latest update. Hope this helps.

Welcome @E Have not experience this issue. My Instance is okay. Here's the support portal URL if you need further support: https://support.atlassian.com/contact/#/

Hi @Scott Steves , You'll need a workflow extension marketplace app or something like ScriptRunner to limited who can edit a field specific field. Out of the box, the permission doesn't go down to the field level. The permission is at the issue level where you can restrict who can edit a ticket.

Hi @jovanio_junior , Here's an article that will help you in this regard: https://confluence.atlassian.com/jirakb/how-to-find-any-custom-field-s-ids-744522503.html Hope this helps solves your question!

Welcome @Kenneth Foo , I'm not sure how those two related. Could you elaborate on your setup? You added an e-mail. What exactly do you mean? Do you added a user? Did you added an e-mail server for your request to go through? Also, what do you mean by 2FA? Are you referring to the one setup on the ORG. Are you referring SSO…

HI @Efleda Brophy , There isn't something straight forward OOTB. Here's an article that will lead you to a solution worth exploring. https://community.atlassian.com/t5/Confluence-questions/I-want-to-see-all-pages-and-their-last-modified-date/qaq-p/1081870 Hope this helps.

HI @Tim Mathas , This is probably the on-call that is integrated with ops-genie. These are the default roles and permissions. https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/ If want something very specific to just seeing who's on-call, then you will need to look into creating a custom role…

Hi @[deleted] , Here's a post of similar regard that will guide you on performing these type of tasks. https://community.atlassian.com/t5/Jira-questions/How-to-show-sprints-on-the-timeframe-markers-of-roadmap/qaq-p/1953232 Hope this helps.

Not that I'm aware of. Attachments are design to attach to the test cases as it use to tie to the test case as part of being able to run the test. Same as how attachments are attach to bugs to share with team members on how the bug is reproduce. What is add. Think of it this way. Release is a container of features, test…

Not sure it there's a path to log that info in comment. There's an article to setup smart values for debugging automation rules. Possibly you can use it to place in a comment or follow the article for another approach for troubleshooting. https://support.atlassian.com/cloud-automation/docs/debug-an-automation-rule/ Hope…

HI @CCC IT Helpdesk , I'm not sure what are all the limits of the free plan but I assume that it can do most of the features as other subscriptions but with limits. The e-mail should be straight forward if you use the one built into JSM. Would start there first to make sure all works before integrating with your own e-mail…

HI @Joe Belfer , It's a strange one. I see it happen to one of my projects but the other ones okay. For now, if I wanted to check, I just click on the release name on the list and it will take me to a page to see the count. I tried creating a new version to see if I could merge it into as a workaround but still the same…

Welcome @Bill, Winburn ! Haven't seen something OOTB that provide that functionality. As far I've known, the archiving remain flexible and allows to unarchive to make additional modification as needed. May suggest taking a look a the atlassian marketplace to extend capabilities. One thing you can do is to grant admin…

HI @Leslie Loo , For additional context: Are you referring to the SLA report? Has any of your SLA configuration when migrated changed? Is it only the request that were created on-prem affected or even the request that are recently in cloud impacted as well. Thanks!

Welcome @Stacy Wayne ! Feel free to look in our group section to see where are all the Atlassian chapters located. We have leaders all over the world holding ACE events which shared learning and information across the Atlassian Suite. For training, you may want to look into Atlassian Partners for Confluence training…