Liam Green Expert

Hi @Shrutika_D Could you provide a screenshot of the workflow please? I suspect that the Blocked status is not set up correctly for transition from To Do.

Hi @Pye Phyoe Aung That isn't possible in Jira. Using Automation, you could clone the issue and delete the current issue - but to actually move them is a manual process. Hope that helps, Regards, Liam

Hi @Mathew Welcome to the Community! Can you share a screenshot of the screen you're looking at please?

Hi @Tommy's Midwives Helpline Welcome to the Community! As a simple answer, you cannot change this wording within Jira Cloud. From Jira's point of view, you are saving the comment - if your notification sends an email, this is a next step. Hope that helps Regards, Liam

Hi Yes, it would. Below article should be of assistance: https://confluence.atlassian.com/cloudkb/how-to-restrict-customers-access-to-specific-projects-only-in-jira-service-desk-cloud-815566896.html Regards, Liam

Hi @Shiri Reich Welcome to the Community! I've just doane this using the following steps. Navigate to Project Settings > Issue Types Then click on 'Add issue type'. The box that appears gives suggested issue types, but if you look to the bottom left, there is 'create issue type'. You can use this to add your 'test' type.…

Hi @Tendo Support Welcome to the Community! You cannot set up different portals for each customer organization. What you can do is limit who can raise a ticket in each of your service desks, that way the customer will only see portals they are allowed to raise tickets in. Hope that helps! Regards, Liam

Thanks @Dirk Ronsmans That was the issue! I have the level set, but not the field visible. As it turns out, it's really helpful not having it displayed as it means the agent can't edit it - but I was worried for a while that it just wasn't registering. Thanks for coming back to me so quickly! 

Hi @Mahesh Prabhu There are two options here - both of which are workarounds. 1. You could use Automation for Jira and create a manual rule to allow you to change the resolution when you notice it (this would be a manual task each time though). 2. Allow transitions from 'closed' back to an open state, and then re-resolve…

No problem! The Community is a really friendly place and we're always happy to help. Feel free to mark my answer as accepted if it has solved your issue

Hi @Stine Føns Nielsen Welcome to the Community! Yes - that would be possible with Automation for Jira. The below link will give you the basics of what you need and how it works - but if you're struggling then reply back and I'll see if I can help further:…

Hi @soporte-tecnico At the moment, you can customise the whole help center - but if all projects are part of the same Jira instance then each project will have the same colours, etc. as the help center. I am not aware of any plug ins that can change the help center at this time - although hopefully further customisation…

Hi @Lukas Kotatko Welcome to the Community. If you've tried it on multiple browsers I think the next step is to contact Atlassian support as they should be able to assist. Hope that helps, Regards, Liam

Welcome to the Community @Mwangi Kariuki 

Hi @Neeraj Kumar This isn't possible with Jira out of the box - as only site admins have those powers. You could look to the Marketplace for add ons to accomplish this though. Hope this helps, Regards, Liam

Hi @Frank Hendrie Welcome to the Community! I'd suggest the first thing you should do is try the Atlassian free training: https://training.atlassian.com/free-training-catalog There are a few that might be helpful there, in particular the Jira Basics section. Hope that helps, Regards, Liam

Hi @Krista Gambacorta You could create a filter and search purely on open tickets per assignee. You could then pull the saved filters into a dashboard. You would need a separate filter per assignee. Hope that helps, Regards, Liam

Hi @[deleted] To answer your queries: * If you're linking a screen to a transition status then any tickets that are already in the destination status (e.g. already resolved) will not be affected. * The modification will affect any projects that use this workflow * Take into account any unintended consequences of the change…

No problem. Feel free to mark my answer as accepted if you're happy with it :)

Hi @Laura Guzman Welcome to the Community! Unfortunately, the CSAT is only one question. There is a suggestion here that you can vote on, with enough votes Atlassian may implement it: https://jira.atlassian.com/browse/JSDCLOUD-4534 Regards, Liam

Hi Jonas What happens if you have the last date as 2020-10-01? I inserted code block first, then I've just typed in it :-)

This is very difficult! 1. WhatsApp - its the best way of getting hold of me! 2. Samsung Internet Browser - it isn't fancy, but it does the job 3. Amazon Music - nothing else needs to be said

Hi @Roksana Folwarkow Welcome to the Community! I've recently asked the same question of Atlassian, and it seems as though the answer is: There is no additional cost, unless you want users who are only Core users, then they would need licencing. Hope that helps, Regards, Liam

Hi @Eduard Diez I don't think you can modify dates such as ticket creation date, or comment creation date in Jira as they're set automatically

I'm not sure - it would be worth reaching out to Atlassian support to ask the question

I've just tried a simple example using one of our paragraph fields, and it returned no results when I used "/", so I don't think you can search on anything other than words.

Do you get an error message, or does it simply return no results?

Hi @RakeshA Have you tried putting the / in " - e.g.: project = SAPMS AND status = Resolved AND fixVersion = V29.1 AND "SF#[Paragraph]" ~ "/" order by created DESC

Hi @Jason Brown Welcome to the Community! If you're looking for somewhere to start your journey then the Required Reading article is a great place to begin. The whole community is really friendly so just shout if you need anything!

If you have a free trial then yes it is likely that it has expired - Atlassian should have sent an email about it though. If you have less than 10 agents then you would be able to switch to the free version of Atlassian. If your trial has expired then you could reach out to Atlassian to see if there is anything they can do…