Liam Green Expert

Hi @Виктория You cannot use a wildcard as the first character in a search unfortunately. This article provides further information about searches. Hope that helps, Regards, Liam

Hi @Brane enterprises Are you on Server or Cloud version of Confluence? If you're on Cloud then it isn't possible unfortunately. There is a JIRA Suggestion to implement this, so you might want to watch and vote on that. If you're on Server then the attached article might help. I don't use server so can't give any advice on…

I'd love to learn the piano. I'm not sure I'd ever have the patience though...and I don't have a musical ear!

No problem. It might also be worth checking YouTube. They don't have 'use cases' as such I don't think, but Atlassian's advertising videos might be useful

Hi @tom partington Welcome to the Community! Sorry to hear you've been made redundant, but what a lovely way to use your time. I don't have any videos or case studies, but wanted to make you aware of the Community Groups. There is a 'Non profit' group (https://community.atlassian.com/t5/Nonprofit/gp-p/nonprofit) - it might…

Hi @Даниил If you currently have an Atlassian licence, is that done through a vendor? You can always contact Atlassian directly too - they will be able to assist with billing. https://www.atlassian.com/company/contact The above address is the contact address for Atlassian, you can either click on 'Find Answers' under…

Hi @Suma Pralhad Kustagi Welcome to the Community! If you add thee following to your query then it will show a user only their tickets: assignee = currentuser() Depending on where you put it, you will need the 'AND' either before, after or both. Let me know if you're still struggling with it and I will see if I can help…

@Kat Warner that is almost exactly what I envisaged! Although I think it was Civ V in my head :)

@Dave LIAO I think your HBO series might be our BBC series, if so its amazing @Alice I read LOTR once, I'm not sure I could do it again!

I wonder if it doesn't log me daily as I remain signed in...

Hi @ASIA PICKLE Welcome to the Community! Jira sounds like it would be a great fit for what you're doing. You can find out a lot about Jira by completing some of their free training courses (https://training.atlassian.com/free-training-catalog) or by watching their webinars (https://www.atlassian.com/webinars) - I think…

Thanks @Bill Sheboy - working for me. @Ouafaa LAZREQ Is it working for you now?

@Alice I'd like to get back into reading. I've been trying to finish the Fire and Ice series for ages. I want to re-read His Dark Materials trilogy too. Next year is the year I put down my phone and pick up my Kindle!!

Keep us updated @Flavien Gache - always looking for something else to read!

Hi @Jeff Copper If it is custom fields that appear on a Customer Request Form, then they don't show on the right hand side, they show in the middle of the screen (where the description is). Your agents should be able to edit them by clicking on them in the middle. If you want any further information, this article discusses…

Hi @Stuart Capel - London I'm not on Premium, so can't test this - but it looks as though it is already here. This article shows you how to manage and set up your sandbox. Hope that helps, Regards, Liam

Hi @Ouafaa LAZREQ Welcome to the Community! It isn't loading for me either - so it looks like it might be down. @John McKiernan Is this something you could look into? Thanks, Liam

Hi @Tomasz Bis Welcome to the Community! That's a lot for one post, but I'll try and tackle it all. 1. By feedback I assume you mean the CSAT survey? It's not currently possible to send it again, but there is an open feature request for it that you can vote on and watch. 2. To edit the columns that appear in the Queue,…

Come on @nina_schmidt - you can do it!

Congrats everyone. Like @Dave LIAO I'm currently waiting for mine in the post - very excited!

Hi @Samuel Justus Does the query return a lot more results than expected? I've just used the following to narrow it down: assignee was XXX AND updatedDate >= startOfWeek() AND updatedDate <= endOfWeek() Without the updatedDate it shows every ticket that is assigned to someone as even old tickets are technically still…

Hi @Sumukha Welcome to the Community! Unfortunately, this is not possible. To view internal comments the user would need to be an agent. Regards, Liam

Hi @Bhagavan Goud Welcome to the Community! Could you explain what your question is please?

She is so cute!

Hi @John Boyes As this question is solved, you should post yours as a new question using 'ask the community' at the top. Thanks, Liam

Hi @Andrew Yoward Glad it was helpful! You could create a table showing the resolution against the assignee using a two dimensional filter on a Dashboard. This would show unresolved and any resolved states separately.

Hi @Kenese Kaulave Welcome to the Community! Is the user creating the ticket via email?

Hi @Dylan Chadinha I think the below is what you're looking for: https://tempo-io.atlassian.net/servicedesk/customer/portal/6/user/login?destination=portal%2F6 Also found the Tempo Help Center, which might be useful: https://tempo-io.atlassian.net/wiki/spaces/THC/overview Regards, Liam

As England is about to enter another lockdown, all of this seems more relevant than ever. I wouldn't say I was introverted as such, just quite anti-social in most situations. I'm not really one for video calls, or scheduled conversation in general - but I recognise how lucky I am to live with people and work with a…

Hi @Sittipong HAUS Welcome to the Community! You can use the Atlassian Roadmap to see all the upcoming and recently implemented features: https://www.atlassian.com/roadmap/cloud Hope that helps, Regards, Liam