Narmada Jayasankar Atlassian Team

Hi Davor, Please file a support ticket here and our support team will help with troubleshooting. Thanks, Narmada

Hi @Andrei Pisklenov _Actonic_ 1. We don't yet have details to share on the Data Leak Prevention (DLP)feature. We are starting explore the customer requirements for it and once we have a clearer idea, we will have more to share. 2. No, DLP is not directly connected to GDPR. Atlassian cloud products and platform are fully…

Hi Shahzeb, Seamless SSO across all Atlassian products is the desired end goal. But, currently different Atlassian products, specifically Trello and OpsGenie, are at different stages of integration with our platform. So your experience at this time will depend on the migration status of your company's Trello and OpsGenie…

Hi Steve, This is not possible at this time. Currently, we only support configuring 1 IDP per Atlassian organization. So, you will need to disconnect OKTA to configure Azure AD. Thanks, Narmada Jayasankar Product Manager, Atlassian Access.

Hi Baris, The best practice to manage you user account lifecycle is to setup SCIM synchronization with your Identity provider. This automatically de-activates within Atlassian the accounts you deactivate within your identity provider. We do not recommend deactivating accounts of your active employees even if they do not…

ww Hi Rob, You definitely spotted a bug in our documentation. I've flagged it with our content team to fix. Thank you. What this section trying to explain is that when you use our G Suite integration, your verified domains in G Suite gets automatically verified within Atlassian as well. You will not be able to verify them…

Hi Chris, I would love to chat with you about your requirements here. Can you drop me an email at njyasankar@atlassian.com and we can find a mutually acceptable time to chat? Look forward to hearing from you. Thanks, Narmada Jayasankar Product Manager, Atlassian Access

Hi Yuta, If you have G Suite integration setup, you should already be on a Atlassian Access trial. See our announcement on this page https://confluence.atlassian.com/cloud/blog/2020/10/were-changing-g-suite-settings-and-giving-you-a-free-upgrade-for-6-months. Our G Suite integration supports SSO. But, if you want to enable…

Hi Mike, Setting up SCIM user provisioning will not trigger emails to users. Email is only sent to users accounts with email under a domain when the domain being claimed. Since you've already claimed DomainB.com, user accounts you create with emails under the domain will not get any emails. Thanks, Narmada Jayasankar…

Thanks. Let's communicate on the ticket.

Hi Philip, How long has it been since you sync'd the group? There is a delay for the sync'd users to propagate to sites but it shouldn't take too long. If it's been more than 20-30 (shouldn't take this long), please file a support ticket and pass me the link the link to you ticket. I'll have my team investigate this…

Hi Wilson, Authentication policies feature is only rolled out to Organizations that were created after October 2020. We are actively working on rolling out the feature to Organizations created before October 2020. You can follow the steps outlined in this page to get the feature, though it does involve some heavy lifting.…

Hi Philip, Provisioning external users through SCIM is available by default for all new SCIM connections since the beginning of December 2020. If you configure SCIM now, it should work for you. Thanks, Narmada Jayasankar Lead product Manager, Atlassian Access

Hi Avinash, The base url is the url you use to access your Jira and Confluence instances. It looks like this Jira - https://[your-subdomain].atlassian.net/projects Confluence - https://[your-subdomain].atlassian.net/wiki Best, Narmada Jayasankar Lead Product Manager, Atlassian Access

Hi Thapa, I assume you are using SCIM user provisioning to push the groups from OKTA to Atlassian. If so, you will need to reconfigure SCIM when Atlassian Access is turned off and turned back on. If this doesn't help, please file a support ticket so that our support team can help. Thanks, Narmada Jayasankar Lead Product…

Hi Jonny, Did you file a support ticket? If so, can you pass me your support ticket id? Narmada Jayasankar Lead Product Manager, Atlassian Access

Hi David, Please file a support ticket and one of our team members can look at your setup and figure out what is happening. https://support.atlassian.com/contact/#/ Best, Narmada Jayasankar Lead product manager, Atlassian Access.

Hi Jared, Yes, we have plans to integrate Jira Align with Atlassian Access. Best, Narmada

Hi, Yes, it's possible to send an invite with a custom message when you new accounts are provisioned through G Suite integration. https://confluence.atlassian.com/cloud/set-up-g-suite-1021217194.html#SetupGSuite-Sendemailinviteswithapersonalmessage Thanks, Narmada Jayasankar Lead Product Manager, Atlassian Access

Hi Philip, We are working on supporting syncing external users via SCIM user provisioning. If your IDP supports standard SCIM protocol, you should be able to start syncing these users after we rollout out the feature. We plan to have it out before the end of this calendar year. Thanks, Narmada Jayasankar Lead product…

Hi Christoph, Atlassian Access supports syncing users and groups from Azure AD using. the SCIM protocol. Here are the instructions on how to configure a SCIM connection between Azure AD and Atlassian Access https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/atlassian-cloud-provisioning-tutorial If you want…

Hi Dylan, You are correct, we do not support logout through SAML. To ensure that your users are logged out of Atlassian after a period of inactivity, you can configure their idle session duration. Thanks, Narmada Jayasankar Lead Product Manager, Atlassian Access

Hi Randy, We are rolling out the Authentication policies feature in 2 phases. Phase 1 targets new organization created after October 2020. In Phase 2 we will make the feature available to Organizations that were created before October 2020. Our ETA for Phase 2 is 2021 H1. Thank you, Narmada Jayasankar Principal Product…

Hi Dylan & Tobias, Currently, our SAML implementation does not support syncing attributes apart from names and mail. Thanks, Narmada Jayasankar Principal Product Manager, Atlassian Access

Hi Martin, You should not have any problems with the scenario you have described. Please see the following section from the Atlassian Access user provisioning documentation If your Atlassian organization already has existing users: * And the identity provider has a user with the same email address as a user in your…

Hi Laurent, Please file a ticket with Atlassian customer support as we will need more information about your setup to figure out what is happening. Best, Narmada Jayasankar Product Manager, Atlassian Access

Hi Darragh, The domain you need to verify is the one under which your user's email addresses are. For eg. if your email address is under email@acme.com, then you need to claim acme.com. https://confluence.atlassian.com/cloud/verify-a-domain-for-your-organization-873871234.html Thanks, Narmada Jayasankar Product Manager,…

Hi Tyas, When you update the idle session duration timeout, users who are logged in will not be logged out of the system. Rather, the updated idle session duration timeout will come into effect the user logs out and logs back into the system. Thanks, Narmada Jayasankar Product Manager, Atlassian Access

Got it. Yes, you should be possible to automate the creation of the AD user when the Jira issue is closed using Jira webhooks.

Hi John, Thank you for your question. when the Jira card is closed, a new user/employee is created in AD Atlassian Access cannot help with automating the above step. But, once the user is created in AD and sync'd to the connected OKTA instance, user provisioning feature in Atlassian Access can automate syncing of the user…