Brita Moorus Community Champion

I've also seen cases where teams had several fields for almost the same thing, like “Customer”, “Client”, and “Account”. It makes reporting and cleanup much harder later. My usual question is also: will someone need to search, filter, report, or automate based on this value? If yes, a new field may make sense. If not, it…

Great points, @Calvin, especially the part about keeping DC available for a while after migration. That safety net is really useful when users say "I'm sure this existed before" and you need to quickly verify it 😄 Also fully agree on making DC read-only after the final migration. No matter how many emails, banners, and…

I agree that queues should help agents act, not become the default solution for every visibility or reporting need 👏 I've seen the same pattern where teams ask for "just one more queue" because they need to see something specific but after a while, nobody knows which queue matters, reporting gets fragmented, and ownership…

Excited to register and attend 💙 

Love this! 💙

Thanks for sharing these tips & tricks! 💙 Shared them with my team too 🫶

This sounds really exciting! 🤖✨ Setting up a JSM service desk is awesome, but for new admins or teams it can definitely feel like there are a lot of moving parts - request types, forms, queues, SLAs, automations, permissions… and then all the small decisions behind them. A few things I'm curious about: * Will it also…

I'm mostly using AI in Jira for making messy information easier to understand. For example, when I’ve written a quick comment or update in a hurry, I use AI to restructure it so it’s clearer, more logical, and easier for others to understand & act on. For me, AI is less about replacing work and more about reducing the…

That seems like an interesting read! Can't wait to check it out 💙

One automation I really like is creating meeting notes automatically every Friday for our Monday team meeting. The old process was simple but annoying: someone had to remember to create the Confluence page, copy the previous format, add the right sections, and then remind everyone to add their updates. Now the automation…

Great list! 👏 One mistake I’d add is forgetting the “Browse Projects” permission. It sounds basic, but it’s the gatekeeper for almost everything else - if users don’t have it, they may not see the project or work items at all, even if other permissions look correct. Another common one: mixing groups and project roles…

Hi, @Jan Milata! 👋 There is an existing public suggestion for OIDC support for Atlassian accounts via Atlassian Guard: https://jira.atlassian.com/browse/ACCESS-625 So I’d recommend watching/voting/commenting there with your customer use case, especially if OIDC is a hard architectural requirement.

Hi, @Vaishali_Vashist! 👋 If this is Confluence Data Center, I’d first try to isolate whether the issue is with the logo file itself, how it is inserted, or the PDF export configuration. A few things worth checking: * Is the logo inserted directly on the page, or added through the PDF layout/PDF stylesheet? * Is the logo…

Completed the course - nice and compact overview! 🎉 What resonated most for me was how JSM, CSM, and Rovo each support a different part of the service experience: structured service delivery, external customer support at scale, and faster access to knowledge/context. The CSM part was especially interesting - definitely…

One legacy process I'd happily shatter is manual Atlassian access management. The old way was: request comes in, admin checks the right groups, adds access manually, and hopefully remembers to clean it up later. Moving toward automated user/group management makes a huge difference: * faster onboarding * fewer manual admin…

I'm still in the "exploring what is realistically useful" phase with AI in service management, but automated triage and better context are the areas that feel most promising to me. If AI could help with: * suggesting the right request type or category * spotting missing information before the ticket reaches an agent *…

Exciting! I’m also hosting a summer Atlassian Community Event with an F1 theme, so this webinar could not be more perfectly timed! 🏎️💙 Very excited to see how Atlassian Williams F1 Team uses Assets and Jira Service Management. A few questions/topics I'd love to hear more about: * How do you decide what belongs in Assets…

I think I have to go with a mulberry tree (mooruspuu in Estonian) because it is literally hiding in my last name 🌳 Mulberry trees feel like a good fit: a little unusual, useful, quietly productive, and they give something sweet back when the conditions are right 🍇✨ Fun fact: mulberry leaves are the main food source for…

Great article, thank you! 💙

Thanks for sharing this, this is a really important awareness topic 🙏 Great to see Atlassian actively removing malicious Bitbucket repositories and giving a clear reporting path.

Love this! 🎉 Amsterdam is such a great location - easy to reach, full of energy and perfect for those "quick coffee turned into a 45-minute Atlassian deep dive" moments! I’m especially looking forward to the conversations between sessions: hearing how other teams are approaching Cloud, AI, governance and various challenges…

Congrats, everyone! 💙

This made me laugh because it sounds exactly like the kind of scheduling mistake I'd only notice when it's already too late 😄 Huge congratulations on passing both! 🎉

Congratulations on becoming an Atlassian Certified Administration Expert! 🥳🚀 The part about self-sabotage “dressed up as common sense” really hit me - I think many of us wait until we feel 100% ready, but certifications are often about trusting the experience we already have and then filling the gaps intentionally. Thank…

Loved this article! 🌱 The "customized AI buddy" framing makes Rovo agents feel much less intimidating, especially for non-developers. I really like the point that agents are best for structured, repeatable, text-based tasks — that’s such a practical way to decide when to use an agent instead of just Rovo Chat. This gave me…

Loved reading this - congrats on passing ACP-120! 🎉 +1 to using real work experience while studying. For these exams, just memorising settings is not enough, you really need to understand why you would choose one configuration over another in a real scenario. And coffee + study sessions after work sounds very familiar ☕ 😄…

This sounds like such a fun and useful format! 🏕️🔥 I'm a little sad there are no close-by cities for me this time, but I'm really looking forward to reading about everyone’s experiences, key takeaways, and favourite moments afterwards - hopefully lots of posts and photos coming from the camp! 😊

Hi, @Scott Fisher! 👋 Jira Cloud does not currently have a native setting to customize the colour used for flagged issues in the backlog, including separately for dark theme. Flagging is a built-in Jira behaviour, and the visual style is controlled by Jira's theme/design system rather than by board or project settings. So…

So exciting - Amsterdam sounds like an exciting location for Team ’26 Europe! 🇳🇱✨ I'm especially looking forward to the practical AI/product sessions, hands-on workshops and of course meeting other Atlassian Community members in person 💙 The best part of these events is always coming back with ideas that can actually be…

Thanks for sharing! 💙