Ciro Atlassian Partner

Hello, The answers above cover the structure, so here's your second question point by point. It comes down to which organization owns your site. If the site sits in the MariApps organization: Rovo credits: shared. All of an organization's allowances go into a single pool, so your usage and theirs draw from the same total.…

Hey, Data Center explains it. The "Form submitted" trigger from the answer above is documented for Cloud. It isn't in the Jira Data Center automation trigger list, so you're not looking in the wrong place. One way to get close, if your workflow can take a status change: Set the form to change the issue status on submission…

Hi there, This looks like how OAuth works on the Atlassian MCP server, not something wrong on your side. Atlassian's OAuth guide says tokens are "typically consented for a specific cloud ID (site)", and the server checks requests against that cloudId. That would explain why a second site fails or replaces the first one.…

Hello, Adding to the answers above: Xray has a public issue tracker, so you can check known Document Generator bugs yourself, no login needed: https://jira.getxray.app/issues/?jql=project%20%3D%20XRAYCLOUD%20AND%20text%20~%20%22Document%20Generator%22%20ORDER%20BY%20updated%20DESC A recent unresolved one, for example, is…

Hey, one more data point. Another thread this week has the same loop with a custom agent: There, the author set the agent's Reasoning to Think deeper (Studio > your agent > Details > Reasoning, then Publish) and could finally see what was failing: the bulk "create work items" call was returning a 400 error, while creating…

Hey, good question. Short version: a guest isn't an option for this person, but you can get the same result with the account you already have. Guest is ruled out by policy. The Confluence guest docs say you may not convert current or former paid users to guests, and a guest's email domain can't match any domain of your…

Hello, That error is about where your Loom workspace lives, not about Perplexity: *.perplexity.ai is already on Atlassian's supported MCP domain list. Rovo MCP only reaches Loom when the Loom workspace is linked to an Atlassian Cloud site, and the Loom tools are only on the v2 endpoint (https://mcp.atlassian.com/v2/mcp).…

Hi! That exact wording ("these workspaces", plural) isn't on Atlassian's Trello MCP troubleshooting page. The closest documented message, "Permissions are blocked for this workspace", is tied only to Read or Write being blocked for the MCP server, and you've already ruled that out. So I'd split the problem in two: Run the…

Hello, There are two separate switches for this in Atlassian Administration, and from your description you may be looking at the second one: The search banner comes from the Gmail connector. Go to Connectors > All connectors, find Gmail, open the ••• menu > Manage, turn off "Show results for this Gmail in Rovo Search" and…

Hi there, There's no variable for this, but you can get close without any scripting by moving the key into a saved Jira filter and pointing every macro at it: In Jira, save a filter with just the part that changes, for example key = LA-245, and note its ID from the URL (filter=12345). In each Jira macro on the page, click…

Hey, good question. That message usually means the agent isn't allowed into that schema, even with Assets added. I'd check two things: The skill's schema scope. When you add the Search Assets data skill to an agent in Studio, you can limit which Assets schemas it can access. Open the agent, go to Edit > Skills and make…

Hello, Fields are part of a saved view, together with the filters, grouping and display settings. The catch is who saves it: only space admins can save the shared version. If you aren't a space admin in that space, your column changes stay in your personal working state and the saved view keeps its original fields. As a…

Hi there, As far as I know there's no JQL for portal groups, so a queue can't filter on them directly. Queues can filter on request type, though, which gives you two options: List each group's request types in the queue JQL, for example project = SD AND "Request Type" in ("Laptop request", "Software access"). Quick, but…

Hey, good question. The setup guide only talks about a regular org URL (like https://your-domain.my.salesforce.com) and doesn't mention sandboxes at all, so I wouldn't count on the synced connector supporting them yet. What you saw fits that: the button sends you to login.salesforce.com, and sandbox users can't sign in…

Hi there, I think that timeline might explains it. The comment email goes out when the comment is saved, with the visibility it has at that moment. Saved without the lock, it reached every watcher in full. Restricting it 7 seconds later hides it in Jira from then on, but it can't recall an email that was already sent. The…

Good catch, and thanks for testing it. Agreed, drop the "is not empty" condition: without it, clearing the select also clears the group picker. With it, the old group stays in the field and its people remain assignable, which is exactly what this setup is meant to prevent.

Hi! You can do it with one rule and no If block: let the edit action take the group name straight from the select field. Keep your trigger and remove the If condition. In Edit work item fields, leave "Choose fields to set" empty, open More options and put this in Additional fields: {"fields": {"customfield_GROUP": {"name":…

Hi, Not as a ready-made source, as far as I know: Rovo doesn't read the Sprint Report or burndown data, and the endpoint the Sprint Report uses isn't part of Jira's public REST API. But the history behind it is there, so two ways to give your agent verified data: Rebuild past sprints from the changelog. Each work item's…

Hi @Buddhika Nanayakkara, On whether one OAuth login covers several sites: Atlassian's page on API token auth for the Rovo MCP server says OAuth tokens are "typically consented for a specific cloudId", while API tokens are "not bound to a specific cloudId". So with OAuth, separate connections per site (as suggested above)…

One native option that isn't in the answers above, in case your Cloud site is on Enterprise: Atlassian Analytics can create a data share, a read-only set of Data Lake tables shared over Delta Sharing. In Power BI Desktop it's Get Data → Delta Sharing, then the endpoint URL and bearer token from the credentials file an org…

Fair point on the size, HTML is heavy on big pages. One thing to clear up: I'm not with Atlassian, I build apps on top of it, so I can't promise a markdown mode. But there's something newer that gets close to what you're asking for. v2 of the Rovo MCP server (https://mcp.atlassian.com/v2/mcp) replaced the old page tools.…

Hello. One update on the plan part, since it may change your options: Assets isn't Premium-only anymore. Atlassian rolled it out to Service Collection Standard this year (all Standard customers were to be enabled by March 12, 2026), with a 5,000-object allowance included. Check whether Assets shows up in your app switcher;…

Following up on the reply above: it's on the status page now. Atlassian opened "Degraded Performance and Intermittent Errors" at 14:42 UTC on the MCP component, investigating intermittent errors and slower responses on Rovo MCP Server connections: https://rovo.status.atlassian.com/incidents/sfrd4cc5jr9x All three of your…

Hello. Atlassian opened an incident on the Rovo status page at 14:42 UTC today, "Degraded Performance and Intermittent Errors", on the MCP component: intermittent errors and slow responses on Rovo MCP Server connections. Yesterday's "worked after several attempts" fits the pattern too, there was a separate MCP incident…

Hi! One thing missing from the thread: Atlassian logged an incident for exactly this window. The Rovo status page shows "Degraded performance of Rovo MCP" on Oct 21, 15:30–18:25 UTC, and the 16:35 update says affected users may see "timeout issues". Your post went up at 15:55, and a clean 401, then valid tokens, then a…

Hey. You're not alone: Atlassian had an MCP incident yesterday afternoon. The Rovo status page lists "Degraded performance of Rovo MCP" from 15:30 to 18:25 UTC on Oct 21, and the 16:35 update says affected users may see "timeout issues", which matches CONNECT_TIMEOUT / REQUEST_TIMEOUT at session start. A fix went out and…

Hi. It looks like you hit an incident rather than a block on your account. Atlassian's Rovo status page logged "Degraded performance of Rovo MCP" on Oct 21, 15:30–18:25 UTC, and their updates mention timeouts. "This connector has no tools available" on both connectors fits that: the client most likely couldn't get the tool…

Hi, I went through the current docs on this, so here's what they say, in your order: 1. Per user / per request: no. The connector is set up once per organization by an admin with Microsoft Entra admin rights. What is per user is runtime access: Rovo answers with each person's own Teams permissions, so nobody sees a chat or…

Late reply, but in case someone else lands here with the same loop problem. /api/v2/import/execution treats every test in the payload as "this belongs to that execution", so if your iterator sends the full list to each key, Xray happily adds all of them everywhere. Two ways out: Keep the import endpoint, but group results…

Hi. Not as one native report with the asset's attributes as columns, but you can get close in two steps: Finding the incidents. JQL can filter on the asset's attributes with aqlFunction(), e.g. "Location" in aqlFunction("objectType = Store AND "Internet Type" = "Fibre"") (swap in your field, object type and attribute…