Dave Mathijs Community Champion

Hi @Aidan Chiu This feature is only available when you have Atlassian Guard installed. It won't work after the 30-day trial period if you haven't submitted your payment details.

Hi @lior_z Do you get an error message? I found this KB article: The include macro cannot render the included page Have all of your pages been updated to the new Cloud Editor?

Hi @Gemma Thanks for sharing. I have the following questions: * The Active journeys only refer to the Parent Journey, not to the child work items of the parent journey, right? * Is the Journeys component always visible in the work item view, also for work items that are not journeys? Is it possible to completely…

The "new" sidebar navigation is one of the worst UX/UI decisions ever by Atlassian. Even as a seasoned user/admin I cannot get used to it. There are way too many options, bad hierarchy visibility (thanks @Benjamin Črnjak for creating this suggestion). Even the personal Customize sidebar option does not meet the…

What are the benefits of linking your personal and work account? I use the Atlassian Community with my personal account because I want to keep my contributions should I ever decide to switch employer. On the other hand, many Atlassian Events / Webinars required a business email address meaning that if I register with my…

Hi thanks for sharing @Maria Reisinger _MetaFrazo_ , I totally agree that this is often overlooked. I still don't know what the Icon URL of a Status represents though and where it is visible. I wish Atlassian would offer more lozenge colors for statuses but keep the status categories limited to 'To Do' (grey), 'In…

Suggestion: Please fix the UI of Assets Objects fields in the work item view: Replace the hidious '+ Add object' in blue by the same design as other system/custom fields. When a value is selected, it is surrounded by a border and misaligns with the other fields. Make it fewer clicks, right now it takes: * Click '+ Add…

Oh @Amanda Barber You just unlocked so many memories with PEZ. Didn't know its history goes back as far as the 1920's: The History of PEZ 

Hi @Kristy That's doesn't seem to be a tool issue, but rather a process/people issue. 😉 Another 'app' (tool) will not solve this problem. I see some questions here: * How many different output formats do you have? (Powerpoint, PDF, Confluence page, Word document, ...) * Is there a process on which output format to use for…

Hi @Alex _ Rote Robben You can disable the Epic from the Board View settings:

Hi @Isabella Atzl If you are an administrator but the departed person is still listed as the "Organization Admin" on paper, you can replace them.* Log in to Atlassian Organization Administration. Select your organization. Navigate to Directory > Users or Settings > Administrators (depending on your UI). * Click Add…

None of the questions I asked during the webinar were answered. I expected a deep dive into the object schema structure and the 'Assets Bookings' feature ... instead it was a generic marketing pitch. Very disappointed.

Congratulations on reaching this milestone @Teodora V _Warsaw Dynamics_ , well done! 🙌🏻

In a Jira Software space, you usually have a 3-level work type hierarchy (check the work type scheme of your space): 1. Epic (is the parent of) 2. Standard work types like Task, Story or Bug (is the parent of) 3. Sub-task work types like Sub-task or custom created sub-task work types In a Jira Service space, you usually…

Hi @Gunasekar_Kamaladoss From where do you click the work item? Which view? A list, a board, a plan, ...?

Hi @Rajen Trivedi Please contact Atlassian Support with request to re-activate your site. This can only be done after Billing Details are added. Make sure that you login/work regularly on your App/Site (I believe its once every 7 days) in order to prevent de-activation due to inactivity. Please note that even after…

Hi @Michele Ghirxi Possible workaround: * Create "KEYB" software space * Move "KEYA" work items to "KEYB" software space * Delete "KEYA" software space and delete from trash immediately (so the "KEYA" space key can be re-used) * Create new service space with space key "KEYA" * Move work items from software space "KEYB" to…

@Tanguy Crusson Are you able to confirm?

Hi @Rafal Steiner Are you using Jira's built-in time tracking or do you have a paid third-party Marketplace app installed (f.e. Tempo Timesheets)?

Hi @Becky Mueller Will these courses also be available in On-Demand Learning or only via Live training?

Please enable the possibility to hide/remove the Agents panel/widget (and third-party app widgets) in the main area. Also, the ability to create, edit, show/hide and remove third-party and custom field panels in the sidebar via Configuration (issue layout).

@__ Jimi Wikman Even if they are contractual obligations counted from the customer's perspective, they are set by the service provider. Furthermore, the SLAs in Jira Service Management are sometimes also used as internal Service Level Objectives (SLOs) (~ KPIs) rather than contractual obligations. To elaborate on the…

@Carol Low I would like Jira Users to be able to see: * Space owner * Space Administrator(s) * Board Administrator(s) so they know who to contact in case of questions about the space, rather than submitting an internal support request for the Jira Administrator to handle information/access requests that a Space/Board Admin…

Thanks for sharing @Chelsea Yang . I'll definitely add this to my resources list for clients looking for tips and best practices.

@Ash Young Nice to see SLAs evolving. I'd like to see more native support for different timezones (rather than defining a separate goal for each timezone). When a ticket is assigned to a Team/Assignee in a different timezone, SLA should be calculated accordingly to the business hours in local time.

Hi @Martin Runge Thanks for sharing. I totally agree with your actual hurdle. FYI: Knowledge-Centered Service (KCS) has been revamped from KCS v6 to Knowledge-Centered Success : What's New in Knowledge-Centered Success?

What Rovo can do (and does) is unwantingly remove attachments from Descriptions in work items when prompted to change a key word in the Description. This operation was executed on dozens of user stories and the attachments were unrecoverable after Rovo's actions.

Too bad I already completed all Learning Paths and Kudos won't be granted retro-actively. 😥

Thanks @Kanad Dagaonkar Today, I learned a new acronym: The Global Issue Create (GIC) button. 💡 Are there any future plans on the roadmap to expand this to JSM and JPD?

@Aditya Mani Unfortunately, the issue with the images is not yet fixed. Can you please re-investigate and resolve? Thanks.