Dave Mathijs Community Champion

Hi @Moataz Sanad , if you keep getting this error I suggest to submit a support request with Atlassian as there isn't much you can do about it.

Hi @Abby Chang , a Board is different from the Issue Navigator and doesn't have the same UI. On an agile board, you cannot switch between List View and Detail View for example. You can however configure a Kanban board and add either Quick Filters or a Sub Filter. Can you share a screenshot of what you call your "ITSM…

What is the file type of the video you uploaded as an attachment to the Confluence page?

You can use remaining estimate and ask users not to log any time on the issue. When you have the Time tracking field visible (and editable) in the issue view, it will always display all fields, namely: original estimate, time spent and remaining estimate. You cannot hide the 'time spent' field and keep the 'remaining…

@Krishna Raghavarapu Typical hierarchy in Jira is actually reverse: * Epic * Story (under Epic) * Sub-task (under Sub-task) To create a hierarchy view in Jira, you either need Advanced Roadmaps (part of the Premium Plan) or a third-party app like Structure. Basic Roadmap in Jira You cannot achieve this on a native…

Hi @Sameer Maini , welcome to the Atlassian Community! A couple of possibilities here: * Have you added a custom filter to your board? * Are all statuses mapped to columns and statuses? * How long has the issue been in the Done status?

Hi @Sandeep Banga , is there a specific reason why you deleted the customer account and didn't just re-sent the invite mail? Does the customer still have the same e-mail address?

Hi @Kasper Fast , as the error message indicates, contact the support team if it keeps happening. File size should not be an issue as the default per file is 1GB in Cloud.

Hi @Rafael Costa , If you already removed the context, then no, the values cannot be recovered. Proper order is to create the new context, then bulk move the field values (via ScriptRunner f.e.) and finally remove the old context. The old values won't be retained if the context is removed or if the value no longer exists…

Hi @Kingsley Peters , when talking about users, do you mean licensed Confluence users or are you talking about JSM Customers visiting a Knowledge Base (Confluence Space) linked to a JSM project? If you are watching the page or space, you'll be notified of any changes, including a page or inline comment.

Hi @John Bacon , the mentioned sprint is not part of the plan because it's not in scope of your plan. You'll need to add it either by adding the project to the issue source of the plan, updating the JQL of your filter or updating the filter of your board which was added to the issue source of your plan.

Hi @Prasad Bharadwaj , I agree with @Nic Brough -Adaptavist- here, connecting OPS (Jira Service Management) and DEV (Jira Software) happens through issue links and automation, not by moving a JSM issue into a JSW project. If you have a customer request for a change in JSM and analysis/development/testing/release is…

Hi @Anas Al-Daghestani trying to understand what you're saying/asking here: You cannot randomly change the issue view in Cloud. On an agile board (Kanban/Scrum), you can add extra columns if you have at least one workflow status you can put in the column. However, it's not best practice to have - let's say 7+ columns on a…

If you have Advanced Roadmaps, you can create a plan indeed. Are you a site admin?

Hi @Justine Durand welcome to the Atlassian Community! Can you tell what the source is? Is it an attachment to the Confluence page, a YouTube URL or link to another site? Multimedia files The file preview also supports audio and video files. It uses HTML5 to play attached audio and video files. This means the file types…

Hi @FIONA SOWARD , for which ussue type(s)? Basic Roadmap only shows start/due date for Epics currently. Story issue type is based on sprint start/end date of the scrum board.

Hi @Lykemtheng He , welcome to the Atlassian Community! In your task Summary, use the following smart value: {{issue.epic.Epic Name}}

Hi @kanaka prasad ponnuru , anyone from your approved domain will automatically be granted site access. Remove the approved domain(s).

Hi, before migrating, I recommend using the integrity checker for Jira (trial license) to look for any inconsistencies in your server instance and fix them before migrating. Do you have your server apps installed on cloud? Which apps/plugins do you have?

Oh yeah!

Hi @Bea Tea , Yes! Boards and projects can be mixed in any form: * Single project with both a kanban board and a scrum board * Multiple projects with a single board * Single board with multiple projects However, please note that scrum boards usually use story points for their reports while kanban boards use time tracking…

Hi @Eusoph Simba , An SLA basically is a custom field with metrics and goals. If you have different SLA's for different clients, then you'll need to configure a separate SLA or SLAs for all clients. You can create multiple calendars and assign calendar 1 to client A, calendar 2 to client B. If a single client has different…

Hi @qa_consultant , Is it correct that you're actually talking about a Board rather than a Dashboard? Why would you want to change the workflow into a simplified workflow? What are you trying to achieve?

You can also leave the Edit in draft mode until you're ready to publish.

Hi @Robert Pineres , the Notify watchers checkbox is for Server/Data Center, the reporter has tagged his question with Cloud.

My take on this is, is that it's simply too complicated to perform individual resource planning as it changes very often and because you may not have all the details when performing the WBS of a project. There are so many other criteria to consider: different work schedules, days off, multi-project management, planned vs.…

Hi @Jon Bowes welcome to the Atlassian Community! Depending on the trigger, you can copy the automation rule and configure it to run manually, then save it as a new rule. Then, you can run it manually on the legacy tickets. You won't be able to do that in bulk though. For bulk actions, I would create one or more filters…

Hi @GAZAL, PIERRE welcome to the Atlassian Community! If you're on Server/Data Center, install this free app: Advanced Roadmaps for Jira in Confluence You'll have a specific macro to insert.

Hi @Paul Dokken , Agents who are a customer can be a tricky thing in Jira. I would recommend to test with a real customer (or customer test account). Agents may not get the same notifications when they are reporter or request participant of a request in JSM.

Hi @Jai Muthunalla welcome to the Atlassian Community! You can submit suggestions via a support request with Atlassian.