Dave Mathijs Community Champion

Hi @Stephan Haas welcome to the Atlassian Community! When you use the 'Content by Label' macro, it isn't limited to the actual space by default. However, you need unrestricted access to the pages of other spaces that contain that label to see those pages as well.

Hi @Timo , it's like you already said, if they watch the Space, they'll receive notifications for every page, also those they don't have access to due to page restrictions. To my knowledge, there's no way to prevent this.

@Jason Liu Indeed the Time Tracking is a system field where logged and estimated fields are defined. They include: * Original Estimate * Remaining Estimate * Time Spent Together, they form the time tracking field visible on issue screens. In order to make a "calculated" field, you can use the Original Estimate. However, I…

Have a look at the following documentation article: Use the Jira Admin Helper Please note that you need to be an admin.

Have you tried the permission helper to check which conditions are failing?

Hi @Robert Horan , I've had a similar issue. This may be a spam prevention bot. Have you tried clearing your browser's cache? Or tried another text description?

Hi @Devesh Bagrodia welcome to the Atlassian Community! Do I understand it correctly that you have implemented Issue Security for a particular project? Are the people (users/groups/project roles) who are part of the security level able to see other issue types?

When you are talking about "Managed Label", do you mean that you have a third-party app installed for managing labels? Which app would that be? Using the Labels custom field is more flexible but less managable as anyone can create labels.

Hi @Sal , even if a user would exist in multiple directories, the first directory listed would have preference over the other.

Hi @Rhys Ainsworth welcome to the Atlassian Community! Many Power-Ups and integrations are free, while others have service costs that come from the third-party developers that create and maintain them.

Sure, here is the documentation article that explains: Set up article suggestions in in portal request forms

Hi @Patrick Hornskov and welcome to the Atlassian Community! Have a look at the following support article: Changing permissions on a board Hope it gives you some insight in board permissions.

Hi @Jack Howard , you can suggest a knowledge base article based on the request type or certain labels/keywords. This knowledge base article is a Confluence page where you can embed a video. You cannot force customers to watch a video, but you can conduct interviews to see HOW customers are using the JSM portal and the…

Great to hear it's solved Alejandra, any idea on the cause?

I don't have any pets, but Dachshunds and Bernese Mountain Dogs are my favourites. As for cats, I identify completely with Garfield!

Hi @Vince Pierdomenico welcome to the Atlassian Community! Each parent value allows for more than 2 child values, there is no limit. Where do you have the impression that it's limited?

Hi @Melissa Stout welcome to the Atlassian Community. You can look for a UK Atlassian Partner in the Atlassian Partner Directory. Let me also refer to the Jira Service Management Cloud documentation for more info. Finally, these Atlassian University JSM courses are also available.

Hi @Stefan Schumacher , why don't you make the Request Type a validator (required field) as part of the qualification?

I understand, you need to check if your conditions are met as you intended. The log will show remarks if custom fields could not be updated. A screenshot of that log is needed for troubleshooting.

Hi @Alejandra González , Are you able to share a screenshot of the log and the "error message" from the automation rule log?

Hi @Kimberly Kriegler , where is the issue not being shown as strikethrough? On your board?

Hi @Krishna Raghavarapu , ProForma is for Jira Service Management only.

Glad you found it.

Hi @Emma Pindera , welcome to the Atlassian Community! If you are on Cloud, then try More actions > Advanced details > Import Word Document

Hi @Ronald Kopecky , Create the issue filter first (via search issues) and limit your issue type(s), then export the result via Xporter.

I suggest to get in touch with the Marketplace Partner in that case and submit a support request for more info.

Hi @Gemma , please follow this suggestion for updates: JSDCLOUD-4519

Are you using the Jira Cloud by Atlassian app on Android? What version of the app? What version of Android are you on? Strange indeed, but your app view is different from mine.

Use the workflow button to change the status from 'Waiting for support' to 'Waiting for customer', then add a comment. When you just add a comment to an issue in status 'Waiting for support', the status won't change to 'Waiting for customer' (unless there's an automation rule for that) and you SLA won't pause. Do you have…

You can switch from the Premium to the Standard plan again to pay less per license (and then add users afterwards) Please note that you'll also lose the Premium features available in that plan.