Stephen Neil Insider

Thanks Gabriela, that's really helpful. We're already on Premium, so Data Manager is available to us. I hadn't appreciated it provided a native Entra ID data source with scheduled refresh capability, and that sounds much closer to the lifecycle management problem I'm trying to solve. The key question for me now is the…

Thanks so much for coming back to me. The reason I'm exploring this is that, prior to migrating from Jira Data Center to Cloud, we synchronised users from Microsoft Entra ID into Crowd and had a nightly process that automatically maintained user objects in Assets. Since moving to Cloud, users synchronise into Atlassian…

Thanks, Amanda — really appreciating the engagement on this topic. That’s my thinking too: use it myself first, see how it works with my team, and then I'll have something to show others what good can look like.

Thanks so much, Mauli — this is incredibly helpful. Really grateful you shared this; there’s plenty here for us to digest as we shape our own approach. We’ve invested a lot over the past few years in sharpening our strategic objectives and goals through the Vision Traction Organiser, but the way we record and share updates…

Thanks Nicola, really appreciated - I've submitted something now under our Jira support contract (PCS-3725981). I think I was confused by the ability to select the Goals (Cloud Free) license on the Support portal, but that gives no option to log a ticket.

Hi Paul, that’s really encouraging to hear — thanks for sharing. We’re also starting small and iterating. We moved away from spreadsheets to forms some time ago, but for me the same challenges remain: information silos, limited visibility, stale updates, and weak linkage between goals and the work actually happening. Rovo…

Hi Michelle, thanks for the encouragement, and for sharing the feedback portal link - the link took me here, but I found my way to the JSM customer portal from there. Are these the places to log any issues or questions in future? Goals App Feedback - Jira Service Management Projects App Feedback - Jira Service Management

Hi @Emma Schnee — thanks for pulling this together. I’m definitely one of those who struggles to keep up with the volume of changes, and this summary is really helpful. I hadn’t properly digested anything since early December, so I did have to wade through the updates before I felt I could answer you and this type of…

Exciting, new summary page looks great. Wondering how issue security levels affect visibility of metrics and insights — assume they’re respected, but could impact accuracy for some users. Like the idea of tabs for role-based views. Intrigued to see data refresh rates, and potential export/share options. Wondering…

Hi Utkarsh, Thanks for your encouragement. We’ve kept our Jira Service Management SLA metrics in place post-migration, and I regularly review our customer satisfaction feedback for discussion with the team in our weekly meetings. If you had meant tracking user satisfaction with the migration itself, we did capture feedback…

Hi Bryan, We’ve got around 1,300 users in our Atlassian tools — mainly staff and key volunteers who help run our operations and support systems. That’s actually just a tiny slice of our wider volunteer base. In Malawi alone, more than 80,000 volunteers cook and serve meals every day, and there are many thousands more…

Hi Carolyn, thanks for the encouragement. Yes — we did hit a few bumps in the road during the Cloud migration. Most were manageable, but they taught us a lot. * Azure AD group syncing caused early delays in access provisioning — had to get that stable before UAT could start. (moving from Crowd to Atlassian Access) * Not…

Hi Josh, Thanks for the kind words — really appreciate it! You’re absolutely right, onboarding and long-term adoption are some of the trickiest bits when scaling, especially across a mix of countries, roles, and digital maturity. Thinking of a few things helped us: Early involvement – We brought people into the process…

Hi Andy, Thanks! It’s been a fantastic journey to be part of. On your questions: Migration timeline – From kicking off planning to being fully live in Cloud took us about 4-5 months. The migration itself was done over a weekend — most of the time was preparation, testing, and making sure all teams were ready. Using an…

@Rogerio , I'm actually able to activate Dev Rovo Agents on the Community/Academic plan, but the Code Reviewer feature doesn't work and reports a Standard or Premium plan is required, since confirmed by the product teams too on a support ticket. I hope one day there may be some provision.

Our development team is keen to try the Beta but our workspace is on the Community/Academic plan. Will Dev Rovo Agents become available on this plan?

There will be great appetite in our org for using goals however I know our exec team won't accept use until read/write access and goal-level access control is a reality. Watching these development with interest.

Are there plans to support JSM Data Centre integration, or will the requirement for Statuspage and JSM licenses to be on the same site remain? The MarketPlace app linked to in the StatusPage Apps screen does list itself as having a Data Centre edition but when the jar package (v 0.3.14) is uploaded to Data Centre it…

Hi @Owens K we use Crowd to sync our AD users with JIRA. In AD the external guest account username is username@externaldomain.com The synced username in JIRA is username_externaldomain#EXT#@mydomain.onmicrosoft.com (their email address on the JIRA user record is username@externaldomain.com) After updating the Unique User…

@Peter Meuser , thanks for your help here - updating the SSO claim value has worked and our external users now have access! Much appreciated.

Much appreciated for the pointer there @Peter Meuser - claim added and awaiting feedback

Hi Peter, did you manage to address this? We may be observing a similar issue with external users and the plugin (It is working for external Gmail users with a MS live account, but failing for other users with their own external AzureAD accounts - those accounts can successfully access other resources on our Office365…