Nick Haller Atlassian Team

Closing the JSM issue would send something like you mentioned in the payload; Event = jira:issue_updated So your jira:issue_updated Create Alert action might also want to filter on statuses along with it:

You can map a number of different Opsgenie alert actions to add comments on the JSM issues - like if the alert is assigned to another user, Ownership is taken, etc.: Then use the steps outlined above with automation rules - filtering on the comment - and having the automation rule complete an action - like assign it to a…

Out-of-the-box - there isn't a way to assign the JSM issue to the user that ack's the Opsgenie alert. I believe we have a feature request for this that I can add you to. In the meantime, we have seen some customers using Automation Rules in JSM to build this functionality. I'll map the steps below: In Opsgenie - Map the…

Hi @Chris Thomas , It sounds like the initial alert was closed. Then the JSM issue was once again updated - matching that Create Alert action - which caused another alert to be created. Deduplication only occurs when there is an open existing Opsgenie alert. If the alias matches a closed alert, it's disregarded and…

Q1 : If I resolve the incident from SM, is there a way to sync it back to resolve Incident in Opsgenie? Are you referring to resolving an Opsgenie incident from a JSM issue, or an Opsgenie alert? We categorize the two differently. If you resolve the JSM issue / incident, yes this can close the corresponding Opsgenie alert.…

Hi @serge calderara , That Webhook Event value is not correct. As your log shows, the value needed is: Webhook Event Equals comment_created NOT jira:comment_created -Nick

Hi @Clément PICOT , It's important to note that the Incoming Call integration is only included on the Standard and Enterprise Opsgenie plans. It is not included with any JSM plans at this time. Like our documentation mentions, this integration needs to be added from the Settings tab >> Integration list tab. It cannot be…

Hi @Radu Serbanescu , By default, the alerts and incidents shown in the mobile app are the ones you are a responder of - whether that's any teams you are a member of, or added as an individual responder to. I don't believe there is a way to filter alerts assigned to you directly. So you may want to create a saved search in…

Hi @serge calderara , Opsgenie does not have this type of functionality currently; create an alert when the deduplication count increases to 3 > The closest thing is using a Notification Policy. These can be used to delay / suppress notifications until the deduplication count reaches a count of 3:…

Hi @ram kumar , It doesn't look like Opsgenie has a prebuilt integration with SnappyFlow. Opsgenie also does not have in inbound webhook integration. So we'll typically see customers leveraging either our Email or API integration when Opsgenie doesn't have something prebuilt, and to integrate with external systems:…

Hi @Arty Sidorenko , An example of outgoing flow might be something like this; Solarwinds creates an Opsgenie alert >> a user acknowledges the Opsgenie alert >> this action / outgoing flow then also acknowledges the alert in Solarwinds. ^ Granted what's explained above might fall more into our bidirectional functionality -…

Hi @dikla eisinger , Unfortunately it's not possible to change the rotation participants' colors at this time. We do have an open feature request for this though! That ticket for reference is MORPHEUS-668; Ability to edit the colors of a rotation. Since our tickets are not public, we'll reach out directly if/when there are…

Hi @[deleted] , Incident rules can be used to automate the creation of incidents: https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/ Note that these are only included under the Standard and Enterprise plans. That incident rule might look something like this: Hope this helps!…

Hi @[deleted] , If you only need P1 or P2 Opsgenie alerts to create issues in Jira, then you can edit the filter of the integration here - in the For other Opsgenie alerts: section:

Hi @serge calderara , This similar Community post should help with setting the priority to different types of alerts: https://community.atlassian.com/t5/Opsgenie-questions/How-to-set-priority-in-AWS-SNS/qaq-p/1407107 ^ Although it's for AWS, the idea is the same; configure multiple Create Alert actions to filter on the…

If your Jira DC instance has access to the internet, OEC probably is not needed. Otherwise, you will need to install the OEC service on a server. OEC will sit in the middle of Opsgenie >> Jira, which will then execute a script to create Jira issues from Opsgenie alerts. Typically we see most customers installing this on…

For context as well - I did some testing on a Jira integration (since I do not have a DD instance) - but used some similar tags. The issue with using something like {{dd_tags.get(0)}} - will only pull the first tag in the list alphabetically. So there might be inconsistency using the .get since this could change. For…

Hi @Bart Scheltinga , With the tag you shared above, Team:MVP , I believe you can use string processing or regex to extract the MVP value into an extra property: https://support.atlassian.com/opsgenie/docs/string-processing-methods-in-opsgenie-integrations/…

Hi @Andreas Furbach , What seems to be happening is the alert is being deduplicated. This occurs when an alert's alias matches the alias of an open existing Opsgenie alert: https://support.atlassian.com/opsgenie/docs/what-is-alert-de-duplication/ When an alert is deduplicated with a new alert of higher priority, the…

Hi @[deleted] , This Community article might help with troubleshooting why your Opsgenie alerts are not creating Jira issues: https://community.atlassian.com/t5/Opsgenie-articles/Opsgenie-Alerts-Not-Creating-Jira-Jira-Service-Management-Issues/ba-p/1563628 Let us know whether or not that helps! 

Hi @m-milligan , Engineering is aware that searching alerts or fields with quotations can be escaped with single quote characters. But I guess we don't outline this in our documentation: https://support.atlassian.com/opsgenie/docs/search-queries-for-alerts/ I'll enter sort of ticket with engineering on improving our doc in…

Hi @Mark Harding , The incident command center (or conferences) and all its features are only available on Enterprise plan. https://support.atlassian.com/opsgenie/docs/use-the-incident-command-center-icc/ My guess is if you do not see this under the Settings tab, then your Opsgenie account is not subscribed to an…

Hi @Nir Asis , Unfortunately it's not currently possible to create custom analytic dashboards, or save analytic searches (like it is in the alert dash). We do have an open feature request for this that I've gone ahead and added you to. That ticket for reference is ROK-872; Saved filters for Reports. Since our tickets are…

Opsgenie is included with JSM plans, but it doesn't seem like what you need based on what you mentioned: Jira -> SolarWinds and SolarWinds -> Jira Instead you might want to open a post with the Jira Community, since you have opened this with the Opsgenie Community. This article might help (from a quick Google…

Hi @Kumar Elumalai , Again, I'm not entirely sure if this is related to Opsgenie at all, or just Jira. Opsgenie can sit in-between both Solarwinds and Jira as a bidirectional integration; meaning Solarwinds can create an Opsgenie alert, and that alert can create an issue in Jira. Bidirectional integrations allow data to be…

Hi @serge calderara , Based on that payload, you should be able to extract the Impacted Level and Entity Name using some form of string processing: https://support.atlassian.com/opsgenie/docs/string-processing-methods-in-opsgenie-integrations/ I think what you need for both of those would be something like: Impacted…

Hi @Daniel Ebers , I'm fine with leaving your comment! It's an interesting take to this use-case, and I think it can provide value or ideas on how this could be created. One caveat - at least to my knowledge - is the Raspberry Pi itself will actually need to be physically clicked since it's a piece of hardware. So…

Hi @Jorge Gomez Rivas , It's unfortunately not possible to add an action to an incident rule like you can when creating an incident manually. But we have an open feature request for this I've added you to. That ticket for reference is OGS-2058; Request to add Actions field to Incident rule. Since our tickets are not…

Otherwise - the impacted service(s) would need to updated manually within the Opsgenie app.

Hi @Javier Diaz Martin , It's unfortunately not possible to add / update the impacted services via the API, but we have an open feature request for this I've added you to. That ticket for reference is OGS-1821; Incident API - Availability for updating impactedServices. Since our tickets are not public, we'll reach out…