Nick Haller Atlassian Team

Hi @Huan Ma , I don't believe there is a bug. The action looks to be configured correctly - especially since all of those conditions need to match in order for Opsgenie to create an alert. I'm wondering if there is another Create Alert action that's triggering for Tasks, if there's an additional webhook (or automation…

Hi @Vladyslav Kochin , The only two Opsgenie alert fields that are sent to Jira out of the box are the alert's Message and Description. The Opsgenie alert's Message maps to the Jira issue's Summary, and the Opsgenie alert's Description maps to the Jira issue's Description. So what you could do is configure an Alert Policy…

Hi @Alojz Cuk , You're somewhat on the right track here, but missing a few parts. It's important to note that all of the integration's actions are evaluated from top >> bottom; so the Ignore action(s) are evaluated first, then the Create Alert action(s), etc. If you have an Ignore action configured to ignore creating…

That is correct - in my example I defined the message field in the close alert request body. But I'm realizing that the Close Alert action of the API integration might not be able to filter on the Message of the alert - so I do apologize for misleading you here. It's different than other integrations - like the Email…

Closing the alert through the API would not change the message of the alert. You could update the alert's message through an API call or in the UI: https://docs.opsgenie.com/docs/alert-api-continued#update-alert-message

Hi @Charalampos Kailantzis , I believe your issue is be due to the Rest API using a different URL or endpoint to close and alert vs. creating one: https://docs.opsgenie.com/docs/alert-api#close-alert And what I believe is happening is the request being sent Opsgenie is probably using the URL to create an alert - so that…

Hi @Zhe Li , I believe External Services are only included on the Enterprise plan. I don't think our documentation outlines this, so I'll get a ticket entered with engineering to update our documentation. It is mentioned one our pricing page though: Let us know if you have any other questions!

Hi @Josh Hodkinson , This can be configured under the Advanced tab of the LibreNMS integration. Note that this tab is only available on the Standard and Enterprise plans. By configuring multiple Create Actions, each can filter on the Severity being parsed in the payload, and map to the corresponding Opsgenie alert…

Hi @Divya Moryani , Account Users and their roles are restricted to a number of things in Opsgenie. In order to add team integrations as an account User, you'd need to be listed as an admin under this team specifically. Sounds like you are a user for this team. You can review this under the team's Members tab. -Nick

That's likely due to your role, and a restriction then. You probably don't have permission to override another user's shift + swap another user into the override besides yourself. Can you confirm whether or not that is the case? If you had permission, you should see the override button available when hovering over…

Hi @[deleted] , When overriding a shift, you should be automatically added as the user who will be added into the override. If you have permission within that team, or the Opsgenie account, you can add others to override the shift (or add an actual No-One - a feature of Opsgenie's). If you cannot add others into the…

Hi @Luc Demanche , This should be configurable within the integration's Advanced tab. Note that this tab is only available for the Standard and Enterprise plans: Under the Acknowledge action, you can configure what will ack the alert automatically based on the request, what data is parsed in the payload, etc. This action's…

Hi @Tim Davis , I believe we spoke yesterday around the same issue, and realized the 401 was due to the wrong API key being used in Alert Manager conf. file.

Hi @Nilan Bhattacharya , The Get Request Status API is available on the Free plan. Make sure you are using the correct URL depending on whether your Opsgenie account is US or EU: So you're aware, your request shared above it to GET an alert based on the request ID (not the alert ID). For example, below I created an alert…

Hi @mtaylor , Yes, there is! You and your users can download our vCard(s) here depending on your region: https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/#Download-US-vCard https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/#Download-EU-vCard I'd suggest downloading it…

Hi @Amit Kumar , I don't believe there is an easy way of doing this if you have a larger team, but there should be a few ways to accomplish this through the Analytics tab, and Alert Dash. You could run an Alert Analytics report that searches the filter for any of your team members added to alerts as Recipients, and a…

"What from the Salesforce side would trigger the Add Note action for all alert matches?" To be honest, I'm not entirely sure. By default when adding a new SFDC integration, there isn't an Add Note action added by default. I also don't have an instance to test. Without seeing how these requests might differ from others…

It looks like those logs indicate that the requests are being deduplicated - which occurs when the alias of an alert matches the alias of an open existing Opsgenie alert. The other actions such as Close, Ack and Add Note are also dependent on this field. But what seems to be happening is the requests are matching your…

That Create Alert button is for manually creating Opsgenie alerts, and different than the use-case you have described; JSM issues creating Opsgenie alerts. You need to follow both parts of our documentation to have JSM issues create Opsgenie alerts. Opsgenie configuration Steps 1-4 Add a JSM integration from under a team's…

Yes, there are. The steps can be found in the middle of the same page here: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/#Configuration-in-Jira-Service-Management ^ Follow these steps to get JSM issues to create Opsgenie alerts. You first need to add an integration on the…

JSM is one of our prebuilt integrations: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/ You can configure JSM with Opsgenie - so when a JSM issue is created, that creates an Opsgenie alert - and the Opsgenie alert notifies you (+ other users). I'd suggest reviewing that…

SMS is also another method we can notify users: https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/ If your helpdesk is integrated with Opsgenie, it can create alerts - which are used to notify users (via SMS, push, voice, email). What is the name of your helpdesk, or what system are you using…

Hi @yosser.mahfoudh , I'd assume when someone raises a ticket in helpdesk, this creates an Opsgenie alert. You can be added as a responder to these alerts, and configure your New Alert notification rule to notify you via our mobile app (or through other methods):…

Ahh, I misread the initial part of the question, didn't realize this workflow was Opsgenie >> JSM. Those dynamic fields are only used to extract data from JSM when an issue creates an Opsgenie alert. Those will not map to custom fields when an Opsgenie alert creates a JSM issue. The only way this is possible is through…

Is the Investigating SFDC request making it to the Acknowledge action? Can you check the logs of that request to see how Opsgenie is receiving the request, and what action it's trying to execute? It's tough to advise without seeing the alert, reviewing the logs, etc. If you can share any screenshots of the logs, as well…

Hi @wes.saunders ! Realistically it would depend how this custom field is parsing in the payload, but we typically see one these options working fairly consistently: * {{_payload.issue.fields.customfield_13154.value}} * {{_payload.issue.fields.customfield_13154.substringBetween("value=",",")}} * ^ Where this pulls the…

Hi @Yatish Madhav , By default the integration is configured to ack the alert when the "Working" status is sent from SFDC >> Opsgenie. If you are subscribed to Opsgenie's Standard or Enterprise plan, you can edit what status, or actions, acknowledge an alert under the integration's Advanced tab >> Acknowledge Alert action:…

Hi @Stephen Solomon , The Schedule Start emails cannot be customized at this time. Like you mentioned, the email's subject will consistently follow the format of something like: "Your on-call rotation for Schedule XYZ is starting now." ^ Notice how the name of the schedule is mentioned, but not the name of the rotation. So…

Hi @[deleted] , Unfortunately that's not possible. The Slack integration does not have functionality to know if an alert has already been sent to another channel. As long as an alert matches a Slack integration's filter/defined conditions, it will send messages to that configured channel. There really isn't much of a…

Hi @Adam Palmer _805_284_5538_ , To add more users into an on-call schedule, you'd want to edit the schedule's rotation: These can edited under the team that owns the schedule. Or under the Settings tab > All schedules tab. If you do not see this tab, or the pencil icon to edit the rotation, then it's most likely a…