Nick Haller Atlassian Team

Here's the pricing / plan structure for each plan to compare as well: JSM: https://www.atlassian.com/software/jira/service-management/pricing Opsgenie: https://www.atlassian.com/software/opsgenie/pricing

The limitation is due to your current JSM plan. Opsgenie is included with all JSM plans on-top of what JSM plan you're current subscribed to: * JSM Standard ~ Opsgenie Essentials * JSM Premium ~ Opsgenie Enterprise For testing functionality of other Opsgenie plans, you have two options. 1) Open a ticket with Opsgenie…

Hi @serge calderara , Only one Notification Rule is available to set per type for Essentials or JSM Standard plans. Otherwise you'd be able to add multiple notification rules here: As well be able to configure when and how to receive notifications for which types of alerts such as: * if priority is P1 => mobile…

Hi @Antony King , Closest thing we have at this time are overrides. Overrides can be used to swap out an on-call user when someone might be unavailable for 4 hours, our sick for the day, on vacation, etc. https://support.atlassian.com/opsgenie/docs/override-an-on-call-schedule/ Otherwise a user can configure a temporary…

Hi @Account For Testing Service , Based on that error and what you shared, it sounds like the API key provided by the customer could be one from the API Key Management section. Instead, you will want to use the API key from an API integration. Ideally a global API integration - meaning it is assigned to [No Team]. Can you…

Hi @Lauri Hölttä , Thanks for the suggestion on a JSM << >> Opsgenie best practice guide. I'll pass this along to marketing, and hopefully we can have something sharable soon! In the meantime, I think the best way of integration JSM << >> Opsgenie is through the prebuilt…

You should still be able to see which Opsgenie instance / account you are logged into under the Settings menu: If you are logged into the incorrect instance / account, you should log out - then login with the correct email / account.

Hi @serge calderara , If you or your other user are logged into the correct account, then you should be able to check your alerts and schedules here: I see you opened this other post so maybe you are in the incorrect account: https://community.atlassian.com/t5/Opsgenie-questions/Mobile-app-connection/qaq-p/1665588 When…

Hi @serge calderara , If you're logged into the mobile app and use the same email for your other Opsgenie instances, then you should be able to click the Settings menu >> Switch Accounts tab >> and this should show which account you're logged into, as well others that you can jump into:

Hi @serge calderara , You'd have to connect your Slack workspace with Opsgenie to use it for incident management, and spin up channels through an incident: https://support.atlassian.com/opsgenie/docs/connect-slack-app-for-incident-management/ Once Slack is sync'd, you can create Slack rooms within the incident here:

If our team activated voice notifications for your trial, it would be applied to all users.

Hi @Sterling Houghton , Thanks for sharing this information. I just tested as well and also got the same 404 error. I'll enter a ticket with engineering to see if this is expected behavior, or an issue they can review. Our tickets are not public, so we'll reach out here with any updates or developments on it.

Please open a ticket with Opsgenie here: https://support.atlassian.com/opsgenie/ We'd need your email to find your account / enabled voice notifications. And we do not recommend sharing that here.

Hi @serge calderara , That's a restriction with your plan then. Free and Essentials plans are limited to 1 routing rule per team. If you are an Owner in your account, you can upgrade your trial under the Quick Start Guide tab. Let us know if you have any additional questions or issues.

Hi @serge calderara , Is there anything logged in the alert's activity log that explains why you are not receiving a voice notification? If your account is on trial, voice notifications are not included. They can be enabled by our support team for testing during trial, but you'd have to open a ticket…

Hi @ob , My colleagues response on a similar community post should help with answering this: https://community.atlassian.com/t5/Opsgenie-questions/Can-we-push-the-extra-property-values-from-Opsgenie-to-custom/qaq-p/1653261 "With the default integration, it's not possible to map additional Opsgenie fields to the Jira issue…

Hi @D G , You should be able to configure "if conditions" within the Advanced tab of the Email integration. Note - the Advanced tab is only available on the Standard and Enterprise plans. Each Create Alert action acts as an if condition - so IF the filter of the Create Alert action matches the defined conditions, THEN…

Hi @William Butt , The Total On Call Times per User report does not have a filter that can search on a specific user(s). Instead all users will be listed with this report. Having said that - you can select which team the report applies, and pull on-call time per user for anyone listen in the specified team's schedule(s):…

Thanks for sharing that, and trying my suggestions. If possible, please open up a ticket with Opsgenie support here: https://support.atlassian.com/opsgenie/ And reference this community post in it. I'll try picking it up! And if not, one of my colleagues will.

Hi @v_anyyzhang , A Bad Credentials error could mean a few different things, and it's tough to tell without knowing your email / account name (don't share those here). I would make sure that you are logging into the correct instance - depending on whether your account is US or EU: The error could also be due to using the…

Hi @Tracy Green , Opsgenie does not have an outgoing email integration. The closest thing to that use-case is configuring an additional email contact method within a user's profile, and have that user be a layer/rule within an escalation. This user's second email could represent some sort of distro list, and send alerts to…

Hi @taylor.kirkpatrick , That other post could be somewhat related, but not entirely sure without checking the logs. What I would suggest is reviewing the data being parsed in the payload of the Processed Log: ^ There should be a dropdown to the right side of this log, then also drop down the Incoming Data + Parsed Data:…

Hi @Chethan GR , You can use one Runscope integration and roll out this configuration globally by using a number of different Create Alert actions within the Advanced tab of the integration. Note - this tab is only available on the Standard and Enterprise Opsgenie plans: By leaving the integration global - or assigned to…

Hi @Darren lutchner , That error is most likely either a plan restriction, or role restriction. That doc's link redirects to the global Integration List tab - specifically to a MS Teams integration. Free and Essentials plans do not have access to this tab, while Standard and Enterprise plans do. So the integration will…

If you do not see the Advanced tab of the integration located in the top right of the UI when viewing the integration, then it's a restriction with your plan. Sounds like you are on the JSM Standard plan which is equal to the Opsgenie Essentials plan. You'd need to upgrade to at least JSM Premium ~ Opsgenie Enterprise. As…

Hi @[deleted] , An alert can stay open forever if there is no action taken on it. Which would explain why you had an alert open for 6 months. Auto-close policies do not work retroactively either - meaning once configured, it wouldn't apply to alerts that were created before the policy.

Hi @Chris Thomas , Although you have a webhook configured to send updates to Opsgenie, my guess is your JSM integration does not have a Create Alert action filtering on the updates. If you check your logs, I'd assume you might see some like the one below: Skipping incomingData, no matching actions found By default, the…

To piggyback off @am "You can change the Shift Length to 1 day and then add all the members twice back to back" - that's correct. Add each user twice (or back-to-back) into the rotation, and set the rotation to daily vs. custom. The final schedule would look like this:

Hi @Petr AST , That's certainly possible! Within your rotation, you'll want to toggle on the Restrict to time intervals option, select the Weekday and time of day option, then enter the days / times you need your rotation to cover on-call: ^ Noticed I also highlighted the + Add new interval button. If you enter the first…

Hi @Piotr Bzdyl , Sorry for the delay here! I lost track of this so I do apologize. You mentioned, "I have a concern though - these ping messages would be delivered also to the OpsGenie CloudWatch integration HTTPS endpoint - wouldn't them interfere somehow with the alarm delivery?" I don't believe it would be since you'd…