Nick Haller Atlassian Team

Hi @Kevin De Wolf , Like you are currently doing, the best method is having a Note added each time the alert deduplicates, and include the additional data/fields through this approach. Alert fields cannot be updated when an alert deduplicates. We do have an open feature request I'll add you to though! That ticket for…

Hi @[deleted] , We covered the 404 error in your other Community post here: https://community.atlassian.com/t5/Opsgenie-questions/Opsgenie-to-JSM-could-not-send-addComment-Reason-404-Not-Found/qaq-p/1647686#U1650497 As for the "Discarding delayed incomingData, expired because alert does not exist" log - we determined this…

Thanks again for opening a ticket with Opsgenie support, @[deleted] . I'm reporting our findings here so if others run into a similar error, hopefully this can help! To recap, JSM issues were creating Opsgenie alerts no problem. But it was actions being taken on the alert that were not mapping back to JSM, and producing…

Hi Derek, Opsgenie has a prebuilt integration with Slack that notifies a channel when an alert is sent to the same team the integration is configured under. So you don't always need to open an incident to have messages send to Slack: https://docs.opsgenie.com/docs/slack-app-integration ^ Note this integration can only be…

That error / response doesn't look too familiar. If possible, could you open a ticket here with Opsgenie support: https://support.atlassian.com/contact/#/ I'm on that team and will try picking it up. It'll be easier if we can access your account, but won't be able to in a public forum like this 😅 I will report back with…

Hi @[deleted] , Thanks for sharing the activity log of that alert. If possible, can you also share the 404 debug log found under the Settings tab >> Logs tab?? That might provide more insight into what the problem is. Example: Also - I see the bottom log of your screenshot shows an issue being created in JSM, but is that…

This similar community post should help with mapping priority: https://community.atlassian.com/t5/Opsgenie-questions/How-do-I-match-JSM-to-Opsgenie-priority-level/qaq-p/1583386 Since JSM priorities do not match with Opsgenie's out-of-the-box, multiple Create Alert actions that filter on the JSM priority can be added to map…

Hi @[deleted] , This is pretty wide open without being able to dive into the account and review the logs. But you did mention - "I've checked the logs and see other successful integrations for other teams occurring around this integration." + This log: [incoming][jira-software-cloud]Received integration request - all leads…

Hi @Daniel Wor , I think your URL is missing the ID of the rotation which is causing that response of PUT and PATCH not supported: https://docs.opsgenie.com/docs/schedule-rotation-api#update-schedule-rotation-partial Below is a test of replacing User 1 with User 6 in my test schedule. Note that in my PATCH request I have…

Hi @Chethan GR , That setup looks good - so I have to assume the second email is in fact containing "Down" in the subject - which is why it's deduplicating. If that's the case then the alert will continue to use that action since it matches. You need to filter on something that does not match the Create Alert action's…

NOTE - most of the countries shown above are greyed out. To add one of those, you'd have to work with Opsgenie support. Our team can also help add numbers with specific area codes as well! You can contact us through the in-app chat, or opening a ticket here: https://support.atlassian.com/contact/#/

Hi @Krastan Ivanov , I've included screenshots below of all the countries we support for the Incoming Call integration. I guess we don't document this so I'll enter a ticket with engineering: As for user count - anyone receiving calls would need to be a User and charged a license. The Incoming Call integration dials users…

Hi @Chethan GR , This use case is certainly possible! It's all dependent on the alias field - or the alert's unique identifier - of both the create and close alerts. In order for the integration to close an alert, it needs to find an open existing Opsgenie alert with a matching alias. You can define what data parsed in the…

Hi @awslabspl , When a user is added or removed from a rotation, that rotation will be rebuilt with the remaining users from the Starts on date of the rotation. So, in some cases, this can cause an issue where the dates/times for users left in the schedule are shifted. To avoid this when editing a rotation, it's best to…

Here's an example of that error log I mentioned above, along with a log showing that Opsgenie received the request:

Hi Chris! This is certainly possible with the dynamic field {{reporter_display_name}} You can add this to different alert fields within the JSM integration: And this will parse the user's display name into the alert: Hope this helps! Let us know if you have any other questions.

Hi @Diana Koshy , The Logs tab can be found under the Settings tab here: By default only Owners and Admins have access to the logs, while Users do not. If Opsgenie did receive the API request, then it would be logged here! And if received with no alert being created, Opsgenie would at least log an error with something like…

Hi @Piotr Bzdyl , That's a very cool use case that I don't believe I've seen before, but might be possible! Like you mentioned, Heartbeats are typically configured with a cron to ping Opsgenie depending on a certain time interval, and if Opsgenie does not receive the ping >> create an alert. Although our documentation does…

Hi @Tracy Green , Setting rotations to the calendar month is not possible at this time. Like you mentioned, the closest thing to this would be configuring a custom rotation to 4 weeks, or 30 days, or something like that. Otherwise you could create a rotation for each month with the on-call user, and have the Starts on /…

Hi @PR , Can you clarify a bit on what fields you need in the alert? On the Standard and Enterprise plans, integrations have an Advanced tab that allows you to customize what data populates in each alert field: Each integration's draggable fields will be unique to the integration, and what fields are available / being…

Hi @Jonathan Ballet , This is how Opsgenie handles test alerts / confirmations from CloudWatch (and some other integrations) - so the connection can be tested with the actual integration processing taken out of the equation, but ensures there is a connection with Opsgenie. Moving forward real alerts created by CloudWatch…

Hi Everyone, As a few of you have found out, we recently release critical alerts for iOS. Here is our doc: https://docs.opsgenie.com/docs/ios-push-notifications#critical-alerts Thanks for your patience! Let us know if you have any additional questions or issues.

You're very welcome! And thanks for your patience as well. Here is the documentation if of interest: https://docs.opsgenie.com/docs/ios-push-notifications#critical-alerts

Hi @Justi Lawson , I believe we're communicating through an open ticket, but wanted to share an answer to the Community who might also be curious about your ask! "Outgoing flow would be actions taken in Opsgenie that reflect in other systems such as SolarWinds. This flow is restricted on your current…

Hi @Jon-Roar Selenius , It's not currently possible to turn this off; press any key to accept the Opsgenie call. But we do have an open feature request for this that I've added you to. That ticket for reference is OGS-758; Change Incoming Call call accepting method. Since our tickets are not public, we'll reach out…

Hi @Eva BG , The users would need invited into Opsgenie. For this use-case of incident / email communication, it might make sense if they were Stakeholders vs. power Users. Stakeholders have minimal capabilities in Opsgenie but are important individuals to keep informed and updated during an incident:…

Hi @tgc875 , Like you mentioned, escalations do not have this rule. The only workaround I can think of is creating an additional schedule that has all these users on-call. The best way to accomplish this is having each user dedicating to their own rotation. With this each user would be considered on-call, and you'd be able…

Hi @Jorge V , This similar community post should help with configuring this: https://community.atlassian.com/t5/Opsgenie-questions/How-do-I-match-JSM-to-Opsgenie-priority-level/qaq-p/1583386 Since JSM priorities do not match with Opsgenie's out-of-the-box, multiple Create Alert actions that filter on the JSM priority can…

Hi @Guy Fisher , This dark mode bug should be fixed now! Thanks again for pointing this out. Let us know if you do not see this reflected in your account:

Hi @Chethan GR , You can customize what data parses in the message or description fields of your New Relic alerts under the integration's Advanced tab. This tab is only offered under the Standard and Enterprise plans: