Nick Haller Atlassian Team

Hi @Carlos Reimers , Are you referring to the actions found under an integration's Advanced tab? https://support.atlassian.com/opsgenie/docs/use-advanced-integration-settings/ The Advanced tab and these actions are only available on Standard and Enterprise plans. If you do not see this tab, you are likely subscribed to…

Hi @Sterling Houghton , Yes this new integration framework is available for both Jira, and JSM

Hi @Bill Grubbs , Just completed a few tests via Postman, and was able to get this format working to account for line breaks: "description": "Format for line\n\nbreaks\n\nRelated to Community Post:…

Hi @Robert Fernandez , You'd need to be either an account Admin / Owner within your Opsgenie to add a team, or be assigned a custom role with the permission to add teams: https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/ You could have one of your account Admins / Owners create a team for you,…

Hi Christo, Yes, you will we still be able to get issues generated in your Jira projects on either the Standard or Enterprise Opsgenie plans. Our Incoming Call integration does not support every country. UK, US, South Africa, and Australia are supported. Chile is not. In order to secure a number outside the US, you'd have…

Hi @Christo Steenbok , The Incoming Call integration is not available on any JSM plans at this time. It's only available on some standalone Opsgenie plans as well: "Incoming call routing is not available under the Free and Essentials Plans. Please upgrade to a Standard or Enterprise Plan to use this feature."…

Hi @Taylan Kasap , Can you share what number is dialing you? It could be that our provider is dialing from one of the numbers available on our vCard, but it's then being transferred through another provider to connect the call - due to location.

Hi @igor.nobrega , Advanced Reporting and Policies (such as Notification and Alert policies) mentioned above are available on the Standard and Enterprise plans: https://support.atlassian.com/opsgenie/docs/view-global-and-team-reports/ https://support.atlassian.com/opsgenie/docs/create-and-manage-global-alert-policies/…

Hi @Chris Redekop , Unfortunately our Alerts tab doesn't have the functionality to query on the last day. It can only query on the exact date at this time: https://support.atlassian.com/opsgenie/docs/search-queries-for-alerts/ We do have an open feature request for this that I've gone ahead and added you to in the…

Hi @Mark Skrzypczyk , @Gunsa , and others, We'll be releasing a new Jira/JSM integration framework soon that has the ability to map Opsgenie alert priority to Jira/JSM issue priority. Automation rules won't be needed like I mentioned above last year. Having said that, the new integration framework is currently in Early…

Hi @Marine Grosset , Based on a quick Google translate, I believe you are inquiring about, "Hello, I am looking for an automatic call software for our medical department. I'll need to know how much it costs, and more information of the process." Opsgenie has an Incoming Call integration that might be helpful for your…

Hi @Mohamed Lrhazi , Using the advanced settings of the integration will empower you to fully customize your alerting. You can define when the system should create an alert, when it should execute a close action, acknowledge an alert automatically or add a note. For example - the Create Alert action could create an alert…

Hi @Jason White , Based on the use case, you will want to continue using the the Conversation Subject in the alias field for all integration actions. But your integration's Create Alert action should only create alerts for non-reply emails. Typically when a reply is made to an email, the Subject looks something like this…

Hi @tabpws , Yes - the alias is the unique identifier of an alert and helps Opsgenie distinguish whether or not an alert should be deduplicated, closed through an integration, etc. If your alert is deduplicating instead of closing the alert, then it's matching on an integration's Create Alert action - so Opsgenie does not…

Hi @Chethan GR , I reviewed a previous screenshot of yours, and like I had mentioned - "That setup looks good - so I have to assume the second email is in fact containing 'Down' in the subject - which is why it's deduplicating" - that did appear to be the case: So your integration's Create Alert action would be matching on…

OEC is definitely what we suggest for working around this! You would install the OEC service on a server, and it will sit in the middle of Opsgenie and Jira. Opsgenie alerts would send to OEC, which will then execute a script to create Jira issues. You can modify the OEC script to customize things such as configure it to…

Hi @Donny Gison , Unfortunately it's not possible to save custom report filters at this time (like you can save alert searches under the Alert Dash for easy access). We do have an open feature request for this that I've gone ahead and added you too. That ticket for reference is ROK-872; Saved filters for Reports. Since our…

^ Note as well, you will want to enter your integration's API key in that curl command where it shows API_KEY.

Try something as simple as thing: curl -X POST https://api.opsgenie.com/v2/alerts -H "Content-Type: application/json" -H "Authorization: GenieKey API_KEY" -d '{"message": "An example alert message"}' and let us know whether or not that works. Also, you may want to consider editing your last post and removing your API key…

Hi @Junni , Opsgenie's Incoming Call integration does not have a pincode feature at this time. Having said that, we do have an auto attendant feature that could act as a decent workaround and fit the use case: https://support.atlassian.com/opsgenie/docs/incoming-call-routing/#Call-forwarding-with-auto-attendant You could…

Hi @Eldar Rozencvaig , If you do not find anything under the Settings tab >> Logs tab of these emails being received by Opsgenie directly from SendGrid, then we'd have to assume something on that mail server is blocking them from reaching Opsgenie. You may want to connect with a mail admin for help to identify if that's…

Hi @Kenny Cho , Our API should be supported even on the Free plan. But you need to use the API key from an API integration. It sounds like you are using an API key from the API Key Management tab instead. Under the Free plan, you need to add integrations from under a team. Once you save an API integration, you should be…

Hi @Elisa Escapa , That is correct - the only way to create Jira issues from Opsgenie alerts is through the For other Opsgenie alerts: section within the integration. Based on the screenshot you shared above, any alert that contained one of those conditions in the alias field of an alert would trigger the integration, and…

Hi @Polna Yuliia , You'd want to configure this through a "dummy" team. This dummy team would receive all alerts initially, then manage sending them to Team 1-3 through its on-call schedule. If you were unaware, you can add teams as participants into a schedule's rotation. So you'd want to configure this dummy team's…

{{extraProperties.extra_property_value}} is an example of our string processing! I should have linked that in my last response: https://support.atlassian.com/opsgenie/docs/string-processing-methods-in-opsgenie-integrations/ As for "Alert2" (or any additional associated alert), those alert's extra properties will not carry…

If you do not see the Logs tab under the Settings tab, then that's a restriction with your role's permissions. And the Advanced tab is not included on the Essentials plan. So if these alerts are in fact deduplicating, there isn't much of a workaround since the alias cannot be adjusted. You could send all CW alerts to one…

Hi @Mohan Ajay Donga , Unfortunately it is not possible to reopen an alert once it's closed. We do have an open feature request for this that I'll get you added though. In the meantime, it might be worth creating another alert in the Alerts tab, adding the teams / responder the initial alert was sent to, and linking the…

Hi @Patrick Yee , It sounds like the alerts might be getting deduplicated if you have not adjusted the alias field of one or both CloudWatch integrations: https://support.atlassian.com/opsgenie/docs/what-is-alert-de-duplication/ Example: Within each integration's Advanced tab, you can adjust what data parses in the alias…

Hi @Técnico , Only Owners can assign other users as Owners through the Opsgenie account. If for some reason there are no Owners shown under the Settings tab >> Users tab, please open a support ticket with Opsgenie support here: https://support.atlassian.com/opsgenie/ Our team will be able to help!

Hi @Ben Higgins , Thanks for reaching out. Happy to assist, and provide some workarounds, feedback, etc. Is there currently a way to set the incident priority to {{priority}} like some of the other fields? If not, can I submit an RFE for this feature? There currently isn't a way to set the initial incident priority based…